Client updates report (Incidents)

04 Aug - 08 Aug

RT	Client	Replies missed	Subject
55588	Internal		Check for Security Notices and System Updates
55561	JISC		ath-lin-prx-l01 outage
55563	Tusk IC		Storage alert: /srv/projects on mammoth.tusknet
55592	Internal		Check for Security Notices and System Updates
55593	AskBio		CRITICAL: Directory: LDAPS Certificate on edb-iona.askbio.com
55569	Internal		Check for Security Notices and System Updates
55574	eTherapeutics		etx/prod/tcl-monitoring
55601	Internal		Check for Security Notices and System Updates
55584	Reigate College		CRITICAL: HTTP: cid.reigate.ac.uk HTTPS on rc-mss.reigate.ac.uk
55581	Internal		Check for Security Notices and System Updates
55565	ERF Electrical	07 Aug	CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk
55602	OpenCorporates		Service: HTTP: OC Icinga

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	47.594 msec
System CPU time	3.718 msec
Total CPU time	51.312 msec
Elapsed time	72.900 msec
Context switches	27 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-08&start=2025-08-04
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-08-08'
'start'	'2025-08-04'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 8, 4), 'end': datetime.date(2025, 8, 8)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-08-08&start=2025-08-04' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6247, rt_number=55588, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-06 00:00:02, last_txn_id=0>, <Ticket(id=6220, rt_number=55561, queue=Incidents, subject=ath-lin-prx-l01 outage, ticket_status=closed, client=JISC, priority=71, created=2025-08-01 08:18:08, last_txn_id=0>, <Ticket(id=6222, rt_number=55563, queue=Incidents, subject=Storage alert: /srv/projects on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-08-01 10:32:37, last_txn_id=0>, <Ticket(id=6251, rt_number=55592, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-07 00:00:03, last_txn_id=0>, <Ticket(id=6252, rt_number=55593, queue=Incidents, subject=CRITICAL: Directory: LDAPS Certificate on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=2, created=2025-08-07 09:27:16, last_txn_id=0>, <Ticket(id=6228, rt_number=55569, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-04 00:00:05, last_txn_id=0>, <Ticket(id=6233, rt_number=55574, queue=Incidents, subject=etx/prod/tcl-monitoring, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-08-04 11:24:45, last_txn_id=0>, <Ticket(id=6260, rt_number=55601, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-08 00:00:03, last_txn_id=0>, <Ticket(id=6243, rt_number=55584, queue=Incidents, subject=CRITICAL: HTTP: cid.reigate.ac.uk HTTPS on rc-mss.reigate.ac.uk, ticket_status=closed, client=Reigate College, priority=51, created=2025-08-05 09:02:56, last_txn_id=0>, <Ticket(id=6240, rt_number=55581, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-05 00:00:02, last_txn_id=0>, <Ticket(id=6224, rt_number=55565, queue=Incidents, subject=CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=52, created=2025-07-30 08:13:20, last_txn_id=2380737>, <Ticket(id=6261, rt_number=55602, queue=Incidents, subject=Service: HTTP: OC Icinga, ticket_status=closed, client=OpenCorporates, priority=81, created=2025-08-08 00:46:10, last_txn_id=0>]

Client updates report (Incidents)

04 Aug - 08 Aug

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 07:46:10.430161	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430207	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430218	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430225	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430232	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430238	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430244	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430250	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430255	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430261	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430267	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430273	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430279	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430284	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430290	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430295	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430301	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430307	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430312	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430319	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430326	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430332	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430338	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430344	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430350	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430356	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430361	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430367	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430372	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430378	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430384	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430390	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430396	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430402	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430408	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430413	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430419	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430425	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430430	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430436	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430441	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430449	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430454	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430460	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430466	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430472	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430478	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430483	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430489	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430495	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430500	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430506	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430512	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430518	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430524	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430529	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430535	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430541	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430546	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430552	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430558	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430564	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430569	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430575	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430588	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430594	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430600	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430605	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430611	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430617	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430623	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430628	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430634	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430640	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430646	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430652	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430658	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430664	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430670	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430676	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430681	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430687	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430692	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430698	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430704	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430710	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430716	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430721	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430726	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430732	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430739	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430745	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430750	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430757	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430763	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430769	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430774	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430780	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430785	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430791	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:10.430796	xxx	./services/model.py:838