Client updates report (Incidents)

28 Jul - 01 Aug

RT	Client	Replies missed	Subject
55559	Internal		Check for Security Notices and System Updates
55558	AskBio		DOWN: talisker.synpromics.com
55561	JISC		ath-lin-prx-l01 outage
55564	Internal		Redundant BackupPC directories (NRPE) on thames.tiger-computing.co.uk & mersey
55563	Tusk IC		Storage alert: /srv/projects on mammoth.tusknet
55562	Novadata		CRITICAL: Networking: SSH on arcturus/leonis
55545	AskBio		/root/weka not mounted on Talisker
55565	ERF Electrical		CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk
55526	Internal		Check for Security Notices and System Updates
55528	Internal		WARNING: NRPE Disk: /var on mersey.tiger-computing.co.uk
55517	Internal		Check for Security Notices and System Updates
55531	OpenCorporates		backup1 systemd status
55532	TCV		DNS Record Issues
55492	eTherapeutics	24 Jul	Docker hub rate limitation causing ImagePullBackOff
55494	AskBio		DNS (10.193.220.5) inaccessible
55540	Internal		Check for Security Notices and System Updates
55549	Internal		Check for Security Notices and System Updates
55503	eTherapeutics	25 Jul	ETX abnormal worker node behaviour
55542	eTherapeutics		AWS Backup job has failed
55463	AskBio	30 Jul	Drive failure darkmatter.synpromics.com
55556	Ingeus		CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal
55548	Kahootz		WARNING: NRPE Disk: All Disks on xray.hosting.inovem.com

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	25.787 msec
System CPU time	0.000 msec
Total CPU time	25.787 msec
Elapsed time	36.593 msec
Context switches	50 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-01&start=2025-07-28
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-08-01'
'start'	'2025-07-28'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 7, 28), 'end': datetime.date(2025, 8, 1)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-08-01&start=2025-07-28' [GET]>
tickets	[<Ticket(id=6217, rt_number=55559, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-01 00:00:03, last_txn_id=0>, <Ticket(id=6216, rt_number=55558, queue=Incidents, subject=DOWN: talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=50, created=2025-07-31 20:21:39, last_txn_id=0>, <Ticket(id=6220, rt_number=55561, queue=Incidents, subject=ath-lin-prx-l01 outage, ticket_status=closed, client=JISC, priority=71, created=2025-08-01 08:18:08, last_txn_id=0>, <Ticket(id=6223, rt_number=55564, queue=Incidents, subject=Redundant BackupPC directories (NRPE) on thames.tiger-computing.co.uk & mersey, ticket_status=closed, client=Internal, priority=41, created=2025-08-01 10:32:44, last_txn_id=0>, <Ticket(id=6222, rt_number=55563, queue=Incidents, subject=Storage alert: /srv/projects on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-08-01 10:32:37, last_txn_id=0>, <Ticket(id=6221, rt_number=55562, queue=Incidents, subject=CRITICAL: Networking: SSH on arcturus/leonis, ticket_status=closed, client=Novadata, priority=61, created=2025-08-01 08:42:50, last_txn_id=0>, <Ticket(id=6190, rt_number=55545, queue=Incidents, subject=/root/weka not mounted on Talisker, ticket_status=closed, client=AskBio, priority=71, created=2025-07-30 10:46:03, last_txn_id=0>, <Ticket(id=6224, rt_number=55565, queue=Incidents, subject=CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=52, created=2025-07-30 08:13:20, last_txn_id=2380737>, <Ticket(id=6171, rt_number=55526, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-29 00:00:03, last_txn_id=0>, <Ticket(id=6173, rt_number=55528, queue=Incidents, subject=WARNING: NRPE Disk: /var on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=51, created=2025-07-29 08:14:46, last_txn_id=0>, <Ticket(id=6130, rt_number=55517, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-28 00:00:03, last_txn_id=0>, <Ticket(id=6176, rt_number=55531, queue=Incidents, subject=backup1 systemd status, ticket_status=closed, client=OpenCorporates, priority=51, created=2025-07-29 10:51:46, last_txn_id=0>, <Ticket(id=6177, rt_number=55532, queue=Incidents, subject=DNS Record Issues, ticket_status=closed, client=TCV, priority=51, created=2025-07-29 11:01:17, last_txn_id=0>, <Ticket(id=6105, rt_number=55492, queue=Incidents, subject=Docker hub rate limitation causing ImagePullBackOff, ticket_status=closed, client=eTherapeutics, priority=52, created=2025-07-23 14:07:42, last_txn_id=0>, <Ticket(id=6107, rt_number=55494, queue=Incidents, subject=DNS (10.193.220.5) inaccessible, ticket_status=closed, client=AskBio, priority=2, created=2025-07-23 18:55:13, last_txn_id=0>, <Ticket(id=6185, rt_number=55540, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-30 00:00:03, last_txn_id=0>, <Ticket(id=6194, rt_number=55549, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-31 00:00:02, last_txn_id=0>, <Ticket(id=6116, rt_number=55503, queue=Incidents, subject=ETX abnormal worker node behaviour, ticket_status=closed, client=eTherapeutics, priority=62, created=2025-07-24 09:25:49, last_txn_id=0>, <Ticket(id=6187, rt_number=55542, queue=Incidents, subject=AWS Backup job has failed, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-07-30 09:19:58, last_txn_id=0>, <Ticket(id=6076, rt_number=55463, queue=Incidents, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=73, created=2025-07-20 17:49:35, last_txn_id=0>, <Ticket(id=6201, rt_number=55556, queue=Incidents, subject=CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal, ticket_status=closed, client=Ingeus, priority=51, created=2025-07-31 17:38:19, last_txn_id=0>, <Ticket(id=6193, rt_number=55548, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-30 17:22:39, last_txn_id=0>]

Client updates report (Incidents)

28 Jul - 01 Aug

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 04:07:33.457491	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457538	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457550	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457559	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457568	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457576	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457583	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457591	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457598	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457605	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457612	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457618	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457624	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457630	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457637	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457647	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457654	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457661	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457668	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457675	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457683	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457691	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457698	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457706	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457714	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457721	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457726	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457731	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457736	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457740	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457745	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457751	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457755	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457760	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457765	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457770	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457775	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457779	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457784	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457789	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457794	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457799	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457804	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457809	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457814	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457818	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457824	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457829	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457834	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457838	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457844	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457848	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457852	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457857	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457862	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457866	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457871	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457876	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457880	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457885	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457890	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457894	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457899	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457904	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457909	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457914	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457918	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457923	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457931	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457938	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457946	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457953	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457958	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457963	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457968	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457973	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457978	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457983	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457987	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457992	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.457997	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458002	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458007	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458012	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458017	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458021	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458026	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458031	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458035	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458040	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458045	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458050	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458054	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458061	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458066	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458070	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458075	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458080	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458084	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458092	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458100	xxx	./services/model.py:838
DEBUG	2026-07-09 04:07:33.458108	xxx	./services/model.py:838
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