Client updates report (Incidents)

28 Jul - 01 Aug

RT	Client	Replies missed	Subject
55559	Internal		Check for Security Notices and System Updates
55558	AskBio		DOWN: talisker.synpromics.com
55561	JISC		ath-lin-prx-l01 outage
55564	Internal		Redundant BackupPC directories (NRPE) on thames.tiger-computing.co.uk & mersey
55563	Tusk IC		Storage alert: /srv/projects on mammoth.tusknet
55562	Novadata		CRITICAL: Networking: SSH on arcturus/leonis
55545	AskBio		/root/weka not mounted on Talisker
55565	ERF Electrical		CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk
55526	Internal		Check for Security Notices and System Updates
55528	Internal		WARNING: NRPE Disk: /var on mersey.tiger-computing.co.uk
55517	Internal		Check for Security Notices and System Updates
55531	OpenCorporates		backup1 systemd status
55532	TCV		DNS Record Issues
55492	eTherapeutics	24 Jul	Docker hub rate limitation causing ImagePullBackOff
55494	AskBio		DNS (10.193.220.5) inaccessible
55540	Internal		Check for Security Notices and System Updates
55549	Internal		Check for Security Notices and System Updates
55503	eTherapeutics	25 Jul	ETX abnormal worker node behaviour
55542	eTherapeutics		AWS Backup job has failed
55463	AskBio	30 Jul	Drive failure darkmatter.synpromics.com
55556	Ingeus		CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal
55548	Kahootz		WARNING: NRPE Disk: All Disks on xray.hosting.inovem.com

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	29.681 msec
System CPU time	0.144 msec
Total CPU time	29.825 msec
Elapsed time	54.349 msec
Context switches	35 voluntary, 16 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-01&start=2025-07-28
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-08-01'
'start'	'2025-07-28'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 7, 28), 'end': datetime.date(2025, 8, 1)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-08-01&start=2025-07-28' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6217, rt_number=55559, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-08-01 00:00:03, last_txn_id=0>, <Ticket(id=6216, rt_number=55558, queue=Incidents, subject=DOWN: talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=50, created=2025-07-31 20:21:39, last_txn_id=0>, <Ticket(id=6220, rt_number=55561, queue=Incidents, subject=ath-lin-prx-l01 outage, ticket_status=closed, client=JISC, priority=71, created=2025-08-01 08:18:08, last_txn_id=0>, <Ticket(id=6223, rt_number=55564, queue=Incidents, subject=Redundant BackupPC directories (NRPE) on thames.tiger-computing.co.uk & mersey, ticket_status=closed, client=Internal, priority=41, created=2025-08-01 10:32:44, last_txn_id=0>, <Ticket(id=6222, rt_number=55563, queue=Incidents, subject=Storage alert: /srv/projects on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-08-01 10:32:37, last_txn_id=0>, <Ticket(id=6221, rt_number=55562, queue=Incidents, subject=CRITICAL: Networking: SSH on arcturus/leonis, ticket_status=closed, client=Novadata, priority=61, created=2025-08-01 08:42:50, last_txn_id=0>, <Ticket(id=6190, rt_number=55545, queue=Incidents, subject=/root/weka not mounted on Talisker, ticket_status=closed, client=AskBio, priority=71, created=2025-07-30 10:46:03, last_txn_id=0>, <Ticket(id=6224, rt_number=55565, queue=Incidents, subject=CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=52, created=2025-07-30 08:13:20, last_txn_id=2380737>, <Ticket(id=6171, rt_number=55526, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-29 00:00:03, last_txn_id=0>, <Ticket(id=6173, rt_number=55528, queue=Incidents, subject=WARNING: NRPE Disk: /var on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=51, created=2025-07-29 08:14:46, last_txn_id=0>, <Ticket(id=6130, rt_number=55517, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-28 00:00:03, last_txn_id=0>, <Ticket(id=6176, rt_number=55531, queue=Incidents, subject=backup1 systemd status, ticket_status=closed, client=OpenCorporates, priority=51, created=2025-07-29 10:51:46, last_txn_id=0>, <Ticket(id=6177, rt_number=55532, queue=Incidents, subject=DNS Record Issues, ticket_status=closed, client=TCV, priority=51, created=2025-07-29 11:01:17, last_txn_id=0>, <Ticket(id=6105, rt_number=55492, queue=Incidents, subject=Docker hub rate limitation causing ImagePullBackOff, ticket_status=closed, client=eTherapeutics, priority=52, created=2025-07-23 14:07:42, last_txn_id=0>, <Ticket(id=6107, rt_number=55494, queue=Incidents, subject=DNS (10.193.220.5) inaccessible, ticket_status=closed, client=AskBio, priority=2, created=2025-07-23 18:55:13, last_txn_id=0>, <Ticket(id=6185, rt_number=55540, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-30 00:00:03, last_txn_id=0>, <Ticket(id=6194, rt_number=55549, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-31 00:00:02, last_txn_id=0>, <Ticket(id=6116, rt_number=55503, queue=Incidents, subject=ETX abnormal worker node behaviour, ticket_status=closed, client=eTherapeutics, priority=62, created=2025-07-24 09:25:49, last_txn_id=0>, <Ticket(id=6187, rt_number=55542, queue=Incidents, subject=AWS Backup job has failed, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-07-30 09:19:58, last_txn_id=0>, <Ticket(id=6076, rt_number=55463, queue=Incidents, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=73, created=2025-07-20 17:49:35, last_txn_id=0>, <Ticket(id=6201, rt_number=55556, queue=Incidents, subject=CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal, ticket_status=closed, client=Ingeus, priority=51, created=2025-07-31 17:38:19, last_txn_id=0>, <Ticket(id=6193, rt_number=55548, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-30 17:22:39, last_txn_id=0>]

Client updates report (Incidents)

28 Jul - 01 Aug

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 07:47:09.510212	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510256	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510266	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510273	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510280	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510287	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510292	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510298	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510303	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510309	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510314	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510319	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510324	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510330	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510335	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510340	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510345	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510351	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510356	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510363	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510369	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510374	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510379	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510385	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510390	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510395	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510400	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510406	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510411	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510416	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510422	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510427	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510432	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510438	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510443	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510448	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510453	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510459	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510464	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510469	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510474	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510480	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510485	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510491	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510496	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510501	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510506	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510512	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510517	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510522	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510527	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510533	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510538	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510544	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510550	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510556	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510561	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510566	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510571	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510581	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510588	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510594	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510599	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510605	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510610	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510616	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510622	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510628	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510634	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510640	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510645	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510653	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510658	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510664	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510669	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510675	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510680	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510686	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510691	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510696	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510702	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510707	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510712	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510718	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510723	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510728	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510734	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510739	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510744	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510750	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510755	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510761	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510766	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510773	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510778	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510784	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510791	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510796	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510801	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510807	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510812	xxx	./services/model.py:838
DEBUG	2025-12-06 07:47:09.510818	xxx	./services/model.py:838
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