Client updates report (Incidents)

21 Jul - 25 Jul

RT	Client	Replies missed	Subject
55495	Internal		Check for Security Notices and System Updates
55500	Global Brands		CRITICAL: Claycross VPN: from svr1 on svr1.global-brands.internal
55487	Kahootz		Leftover config files on front servers
55491	JISC		ath-lin-prx-l01.int.openathens.net DNS issue
55461	Globecast		Storage alert: / on gcukscheddb02.globecastne.com
55506	DLS Plastics		DOWN: dlskvm2.dlsmedical.internal
55489	Internal		Check for Security Notices and System Updates
55492	eTherapeutics	24 Jul	Docker hub rate limitation causing ImagePullBackOff
55494	AskBio		DNS (10.193.220.5) inaccessible
55475	Internal		Check for Security Notices and System Updates
55503	eTherapeutics		ETX abnormal worker node behaviour
55512	Internal		Check for Security Notices and System Updates
55467	DLS Plastics		DOWN: dlskvm2.dlsmedical.internal
55451	Kahootz		Daily backup failed on xray.hosting.inovem.com
55456	Entrepreneurs Circle		WordPress Versions out of date on srv.entrepreneurscircle.org
55455	ERF Electrical		WordPress Versions out of date on weblive.erfelectrical.co.uk
55472	Gravytrain		Apache syntax error web.prod.qs1.grvytrn.co.uk web.prod.bf2.bedfordinsurance.co.uk
55464	Internal		Check for Security Notices and System Updates
55462	AskBio		CRITICAL: System Health: Systemd State on darkmatter.synpromics.com
55457	Visku		WordPress Versions out of date on vps3.visku.com
55463	AskBio	23 Jul	Drive failure darkmatter.synpromics.com
55466	BD Group		EFSRV-20057 [Tiger #55466] ef-v5-web-2.c.ef-platform.internal backups issue

git hash: master (ddde22a4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.46	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	26.861 msec
System CPU time	0.000 msec
Total CPU time	26.861 msec
Elapsed time	44.987 msec
Context switches	28 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-07-25&start=2025-07-21
REMOTE_ADDR	10.42.58.165
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-07-25'
'start'	'2025-07-21'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 7, 21), 'end': datetime.date(2025, 7, 25)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-07-25&start=2025-07-21' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6108, rt_number=55495, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-24 00:00:03, last_txn_id=0>, <Ticket(id=6113, rt_number=55500, queue=Incidents, subject=CRITICAL: Claycross VPN: from svr1 on svr1.global-brands.internal, ticket_status=closed, client=Global Brands, priority=61, created=2025-07-24 08:37:51, last_txn_id=0>, <Ticket(id=6100, rt_number=55487, queue=Incidents, subject=Leftover config files on front servers, ticket_status=closed, client=Kahootz, priority=21, created=2025-07-22 15:55:56, last_txn_id=0>, <Ticket(id=6104, rt_number=55491, queue=Incidents, subject=ath-lin-prx-l01.int.openathens.net DNS issue, ticket_status=closed, client=JISC, priority=81, created=2025-07-23 10:42:14, last_txn_id=0>, <Ticket(id=6074, rt_number=55461, queue=Incidents, subject=Storage alert: / on gcukscheddb02.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2025-07-18 14:20:32, last_txn_id=0>, <Ticket(id=6119, rt_number=55506, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2025-07-24 14:11:08, last_txn_id=0>, <Ticket(id=6102, rt_number=55489, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-23 00:00:03, last_txn_id=0>, <Ticket(id=6105, rt_number=55492, queue=Incidents, subject=Docker hub rate limitation causing ImagePullBackOff, ticket_status=closed, client=eTherapeutics, priority=52, created=2025-07-23 14:07:42, last_txn_id=0>, <Ticket(id=6107, rt_number=55494, queue=Incidents, subject=DNS (10.193.220.5) inaccessible, ticket_status=closed, client=AskBio, priority=2, created=2025-07-23 18:55:13, last_txn_id=0>, <Ticket(id=6088, rt_number=55475, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-22 00:00:02, last_txn_id=0>, <Ticket(id=6116, rt_number=55503, queue=Incidents, subject=ETX abnormal worker node behaviour, ticket_status=closed, client=eTherapeutics, priority=62, created=2025-07-24 09:25:49, last_txn_id=0>, <Ticket(id=6125, rt_number=55512, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-25 00:00:03, last_txn_id=0>, <Ticket(id=6080, rt_number=55467, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2025-07-21 08:59:47, last_txn_id=0>, <Ticket(id=6064, rt_number=55451, queue=Incidents, subject=Daily backup failed on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=51, created=2025-07-17 09:54:10, last_txn_id=0>, <Ticket(id=6069, rt_number=55456, queue=Incidents, subject=WordPress Versions out of date on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-07-18 09:19:01, last_txn_id=0>, <Ticket(id=6068, rt_number=55455, queue=Incidents, subject=WordPress Versions out of date on weblive.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=41, created=2025-07-18 09:18:53, last_txn_id=0>, <Ticket(id=6085, rt_number=55472, queue=Incidents, subject=Apache syntax error web.prod.qs1.grvytrn.co.uk web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2025-07-21 13:32:04, last_txn_id=0>, <Ticket(id=6077, rt_number=55464, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-21 00:00:03, last_txn_id=0>, <Ticket(id=6075, rt_number=55462, queue=Incidents, subject=CRITICAL: System Health: Systemd State on darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=61, created=2025-07-20 00:11:30, last_txn_id=0>, <Ticket(id=6070, rt_number=55457, queue=Incidents, subject=WordPress Versions out of date on vps3.visku.com, ticket_status=closed, client=Visku, priority=41, created=2025-07-18 09:19:03, last_txn_id=0>, <Ticket(id=6076, rt_number=55463, queue=Incidents, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=73, created=2025-07-20 17:49:35, last_txn_id=0>, <Ticket(id=6079, rt_number=55466, queue=Incidents, subject=EFSRV-20057 [Tiger #55466] ef-v5-web-2.c.ef-platform.internal backups issue, ticket_status=closed, client=BD Group, priority=71, created=2025-07-21 08:12:43, last_txn_id=0>]

Client updates report (Incidents)

21 Jul - 25 Jul

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-22 12:59:45.751696	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751740	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751749	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751755	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751761	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751766	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751773	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751779	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751783	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751788	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751793	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751797	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751802	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751807	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751813	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751818	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751823	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751836	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751843	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751848	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751853	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751858	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751863	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751868	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751873	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751878	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751884	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751898	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751904	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751909	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751914	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751919	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751924	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751929	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751934	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751939	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751943	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751949	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751954	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751959	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751964	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751968	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751973	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751977	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751982	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751987	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751992	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.751997	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752002	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752007	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752012	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752016	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752021	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752026	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752030	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752036	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752040	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752045	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752050	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752054	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752059	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752064	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752068	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752073	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752077	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752082	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752087	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752091	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752096	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752101	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752106	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752111	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752117	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752122	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752127	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752132	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752137	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752144	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752149	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752153	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752158	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752163	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752168	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752173	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752178	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752183	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752188	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752193	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752198	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752203	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752208	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752213	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752218	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752224	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752229	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752234	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752239	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752245	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752250	xxx	./services/model.py:838
DEBUG	2026-01-22 12:59:45.752254	xxx	./services/model.py:838
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