Client updates report (Incidents)

21 Jul - 25 Jul

RT	Client	Replies missed	Subject
55495	Internal		Check for Security Notices and System Updates
55500	Global Brands		CRITICAL: Claycross VPN: from svr1 on svr1.global-brands.internal
55487	Kahootz		Leftover config files on front servers
55491	JISC		ath-lin-prx-l01.int.openathens.net DNS issue
55461	Globecast		Storage alert: / on gcukscheddb02.globecastne.com
55506	DLS Plastics		DOWN: dlskvm2.dlsmedical.internal
55489	Internal		Check for Security Notices and System Updates
55492	eTherapeutics	24 Jul	Docker hub rate limitation causing ImagePullBackOff
55494	AskBio		DNS (10.193.220.5) inaccessible
55475	Internal		Check for Security Notices and System Updates
55503	eTherapeutics		ETX abnormal worker node behaviour
55512	Internal		Check for Security Notices and System Updates
55467	DLS Plastics		DOWN: dlskvm2.dlsmedical.internal
55451	Kahootz		Daily backup failed on xray.hosting.inovem.com
55456	Entrepreneurs Circle		WordPress Versions out of date on srv.entrepreneurscircle.org
55455	ERF Electrical		WordPress Versions out of date on weblive.erfelectrical.co.uk
55472	Gravytrain		Apache syntax error web.prod.qs1.grvytrn.co.uk web.prod.bf2.bedfordinsurance.co.uk
55464	Internal		Check for Security Notices and System Updates
55462	AskBio		CRITICAL: System Health: Systemd State on darkmatter.synpromics.com
55457	Visku		WordPress Versions out of date on vps3.visku.com
55463	AskBio	23 Jul	Drive failure darkmatter.synpromics.com
55466	BD Group		EFSRV-20057 [Tiger #55466] ef-v5-web-2.c.ef-platform.internal backups issue

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	71.410 msec
System CPU time	3.953 msec
Total CPU time	75.363 msec
Elapsed time	115.745 msec
Context switches	32 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-07-25&start=2025-07-21
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-07-25'
'start'	'2025-07-21'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 7, 21), 'end': datetime.date(2025, 7, 25)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-07-25&start=2025-07-21' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6108, rt_number=55495, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-24 00:00:03, last_txn_id=0>, <Ticket(id=6113, rt_number=55500, queue=Incidents, subject=CRITICAL: Claycross VPN: from svr1 on svr1.global-brands.internal, ticket_status=closed, client=Global Brands, priority=61, created=2025-07-24 08:37:51, last_txn_id=0>, <Ticket(id=6100, rt_number=55487, queue=Incidents, subject=Leftover config files on front servers, ticket_status=closed, client=Kahootz, priority=21, created=2025-07-22 15:55:56, last_txn_id=0>, <Ticket(id=6104, rt_number=55491, queue=Incidents, subject=ath-lin-prx-l01.int.openathens.net DNS issue, ticket_status=closed, client=JISC, priority=81, created=2025-07-23 10:42:14, last_txn_id=0>, <Ticket(id=6074, rt_number=55461, queue=Incidents, subject=Storage alert: / on gcukscheddb02.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2025-07-18 14:20:32, last_txn_id=0>, <Ticket(id=6119, rt_number=55506, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2025-07-24 14:11:08, last_txn_id=0>, <Ticket(id=6102, rt_number=55489, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-23 00:00:03, last_txn_id=0>, <Ticket(id=6105, rt_number=55492, queue=Incidents, subject=Docker hub rate limitation causing ImagePullBackOff, ticket_status=closed, client=eTherapeutics, priority=52, created=2025-07-23 14:07:42, last_txn_id=0>, <Ticket(id=6107, rt_number=55494, queue=Incidents, subject=DNS (10.193.220.5) inaccessible, ticket_status=closed, client=AskBio, priority=2, created=2025-07-23 18:55:13, last_txn_id=0>, <Ticket(id=6088, rt_number=55475, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-22 00:00:02, last_txn_id=0>, <Ticket(id=6116, rt_number=55503, queue=Incidents, subject=ETX abnormal worker node behaviour, ticket_status=closed, client=eTherapeutics, priority=62, created=2025-07-24 09:25:49, last_txn_id=0>, <Ticket(id=6125, rt_number=55512, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-25 00:00:03, last_txn_id=0>, <Ticket(id=6080, rt_number=55467, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2025-07-21 08:59:47, last_txn_id=0>, <Ticket(id=6064, rt_number=55451, queue=Incidents, subject=Daily backup failed on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=51, created=2025-07-17 09:54:10, last_txn_id=0>, <Ticket(id=6069, rt_number=55456, queue=Incidents, subject=WordPress Versions out of date on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-07-18 09:19:01, last_txn_id=0>, <Ticket(id=6068, rt_number=55455, queue=Incidents, subject=WordPress Versions out of date on weblive.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=41, created=2025-07-18 09:18:53, last_txn_id=0>, <Ticket(id=6085, rt_number=55472, queue=Incidents, subject=Apache syntax error web.prod.qs1.grvytrn.co.uk web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2025-07-21 13:32:04, last_txn_id=0>, <Ticket(id=6077, rt_number=55464, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-21 00:00:03, last_txn_id=0>, <Ticket(id=6075, rt_number=55462, queue=Incidents, subject=CRITICAL: System Health: Systemd State on darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=61, created=2025-07-20 00:11:30, last_txn_id=0>, <Ticket(id=6070, rt_number=55457, queue=Incidents, subject=WordPress Versions out of date on vps3.visku.com, ticket_status=closed, client=Visku, priority=41, created=2025-07-18 09:19:03, last_txn_id=0>, <Ticket(id=6076, rt_number=55463, queue=Incidents, subject=Drive failure darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=73, created=2025-07-20 17:49:35, last_txn_id=0>, <Ticket(id=6079, rt_number=55466, queue=Incidents, subject=EFSRV-20057 [Tiger #55466] ef-v5-web-2.c.ef-platform.internal backups issue, ticket_status=closed, client=BD Group, priority=71, created=2025-07-21 08:12:43, last_txn_id=0>]

Client updates report (Incidents)

21 Jul - 25 Jul

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 07:45:42.785741	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785791	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785805	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785813	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785820	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785825	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785831	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785837	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785842	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785848	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785853	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785858	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785863	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785869	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785875	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785880	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785885	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785891	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785896	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785901	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785907	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785912	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785918	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785923	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785928	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785934	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785940	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785945	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785950	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785956	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785962	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785967	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785972	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785977	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785982	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785987	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785993	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.785998	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786003	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786011	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786016	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786022	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786027	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786033	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786038	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786043	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786048	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786054	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786059	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786064	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786070	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786075	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786081	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786090	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786097	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786103	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786108	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786114	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786119	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786124	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786129	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786134	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786140	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786144	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786150	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786155	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786161	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786166	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786173	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786178	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786183	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786188	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786194	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786199	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786204	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786210	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786215	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786221	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786227	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786232	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786237	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786242	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786247	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786254	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786259	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786265	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786270	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786275	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786280	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786285	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786290	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786295	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786301	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786307	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786312	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786317	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786323	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786328	xxx	./services/model.py:838
DEBUG	2025-12-06 07:45:42.786333	xxx	./services/model.py:838
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