Client updates report (Incidents)

14 Jul - 18 Jul

RT	Client	Subject
55418	Trident Honda	Storage alert: /srv on smbfs1.trident.lan
55432	AskBio	Storage alert: /home on darkmatter.synpromics.com
55461	Globecast	Storage alert: / on gcukscheddb02.globecastne.com
55420	Quickline	Leftover config file on aql-svr-sf-radius01.quickline.co.uk
55416	Internal	Check for Security Notices and System Updates
55435	ITC Compliance	Missing backup files
55421	ITC Compliance	ITC Compliance MariaDB CA on web-vip2.itccompliance.co.uk
55417	Tusk IC	Storage alert: /srv/fast_scratch on mammoth.tusknet
55441	AskBio	Restic backup errors on edb-coll.askbio.com
55454	Internal	Check for Security Notices and System Updates
55419	AskBio	Storage alert: /home on edb-lab-skye.askbio.com
55428	Internal	Check for Security Notices and System Updates
55439	Internal	Check for Security Notices and System Updates
55447	Internal	Check for Security Notices and System Updates
55450	Tusk IC	Storage alert: /srv/scratch on mammoth.tusknet
55453	Internal	CRITICAL: System Health: Systemd State on nene2.ipa.tigr.uk
55460	JISC	Package mismatch on ath-lin-prx-l0{1,2}.int.openathens.net
55451	Kahootz	Daily backup failed on xray.hosting.inovem.com
55456	Entrepreneurs Circle	WordPress Versions out of date on srv.entrepreneurscircle.org
55455	ERF Electrical	WordPress Versions out of date on weblive.erfelectrical.co.uk
55457	Visku	WordPress Versions out of date on vps3.visku.com

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	57.142 msec
System CPU time	0.069 msec
Total CPU time	57.211 msec
Elapsed time	74.011 msec
Context switches	18 voluntary, 12 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-07-18&start=2025-07-14
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-07-18'
'start'	'2025-07-14'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 7, 14), 'end': datetime.date(2025, 7, 18)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-07-18&start=2025-07-14' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6031, rt_number=55418, queue=Incidents, subject=Storage alert: /srv on smbfs1.trident.lan, ticket_status=closed, client=Trident Honda, priority=41, created=2025-07-14 09:30:57, last_txn_id=0>, <Ticket(id=6045, rt_number=55432, queue=Incidents, subject=Storage alert: /home on darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=41, created=2025-07-15 09:17:13, last_txn_id=0>, <Ticket(id=6074, rt_number=55461, queue=Incidents, subject=Storage alert: / on gcukscheddb02.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2025-07-18 14:20:32, last_txn_id=0>, <Ticket(id=6033, rt_number=55420, queue=Incidents, subject=Leftover config file on aql-svr-sf-radius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=61, created=2025-07-14 10:03:58, last_txn_id=0>, <Ticket(id=6029, rt_number=55416, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-14 00:00:06, last_txn_id=0>, <Ticket(id=6048, rt_number=55435, queue=Incidents, subject=Missing backup files, ticket_status=closed, client=ITC Compliance, priority=71, created=2025-07-15 11:10:10, last_txn_id=0>, <Ticket(id=6034, rt_number=55421, queue=Incidents, subject=ITC Compliance MariaDB CA on web-vip2.itccompliance.co.uk, ticket_status=closed, client=ITC Compliance, priority=71, created=2025-07-14 10:45:28, last_txn_id=0>, <Ticket(id=6030, rt_number=55417, queue=Incidents, subject=Storage alert: /srv/fast_scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-07-14 09:16:28, last_txn_id=0>, <Ticket(id=6054, rt_number=55441, queue=Incidents, subject=Restic backup errors on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-07-16 01:43:37, last_txn_id=0>, <Ticket(id=6067, rt_number=55454, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-18 00:00:03, last_txn_id=0>, <Ticket(id=6032, rt_number=55419, queue=Incidents, subject=Storage alert: /home on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=41, created=2025-07-14 10:00:32, last_txn_id=0>, <Ticket(id=6041, rt_number=55428, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-15 00:00:02, last_txn_id=0>, <Ticket(id=6052, rt_number=55439, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-16 00:00:04, last_txn_id=0>, <Ticket(id=6060, rt_number=55447, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-17 00:00:03, last_txn_id=0>, <Ticket(id=6063, rt_number=55450, queue=Incidents, subject=Storage alert: /srv/scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-07-17 09:07:52, last_txn_id=0>, <Ticket(id=6066, rt_number=55453, queue=Incidents, subject=CRITICAL: System Health: Systemd State on nene2.ipa.tigr.uk, ticket_status=closed, client=Internal, priority=50, created=2025-07-17 17:29:44, last_txn_id=0>, <Ticket(id=6073, rt_number=55460, queue=Incidents, subject=Package mismatch on ath-lin-prx-l0{1,2}.int.openathens.net, ticket_status=closed, client=JISC, priority=61, created=2025-07-18 14:13:20, last_txn_id=0>, <Ticket(id=6064, rt_number=55451, queue=Incidents, subject=Daily backup failed on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=51, created=2025-07-17 09:54:10, last_txn_id=0>, <Ticket(id=6069, rt_number=55456, queue=Incidents, subject=WordPress Versions out of date on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-07-18 09:19:01, last_txn_id=0>, <Ticket(id=6068, rt_number=55455, queue=Incidents, subject=WordPress Versions out of date on weblive.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=41, created=2025-07-18 09:18:53, last_txn_id=0>, <Ticket(id=6070, rt_number=55457, queue=Incidents, subject=WordPress Versions out of date on vps3.visku.com, ticket_status=closed, client=Visku, priority=41, created=2025-07-18 09:19:03, last_txn_id=0>]

Client updates report (Incidents)

14 Jul - 18 Jul

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 08:48:46.748089	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748134	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748145	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748152	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748157	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748162	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748167	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748173	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748177	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748182	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748187	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748192	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748196	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748201	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748206	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748210	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748214	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748219	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748224	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748228	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748233	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748238	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748243	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748247	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748252	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748258	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748262	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748267	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748272	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748277	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748281	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748286	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748291	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748295	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748302	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748307	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748312	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748317	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748322	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748326	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748331	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748336	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748340	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748345	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748350	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748355	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748359	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748363	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748373	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748377	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748382	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748387	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748391	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748398	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748404	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748408	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748413	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748419	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748423	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748427	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748432	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748436	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748441	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748447	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748451	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748456	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748461	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748466	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748470	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748475	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748479	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748483	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748488	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748493	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748497	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748502	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748507	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748512	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748518	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748523	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748527	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748532	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748537	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748542	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748547	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748552	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748557	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748567	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748573	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748579	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748584	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748589	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748594	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748599	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748605	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748610	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748615	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:46.748620	xxx	./services/model.py:838