Client updates report (Incidents)

16 Jun - 18 Jul

RT	Client	Replies missed	Subject
55101	Internal		Check for Security Notices and System Updates
55018	Kahootz	13 Jun	Disk errors on Oscar
55418	Trident Honda		Storage alert: /srv on smbfs1.trident.lan
55157	Internal		Check for Security Notices and System Updates
55158	OpenCorporates		opencorporates tcl LDAP account failure
55146	Global Brands		DOWN: claycross.global-brands.internal
55168	Globecast		gcukscheddb01/02/dev.globecastne.com hosts down
55432	AskBio		Storage alert: /home on darkmatter.synpromics.com
55105	Internal		Check for Security Notices and System Updates
55412	Gravytrain		web.prod.bf2.bedfordinsurance.co.uk HTTP/s and cert check timeouts
55172	Internal		Check for Security Notices and System Updates
55170	AskBio		WARNING: HTTP: GitLab Pages HTTPS Cert on edb-jura.askbio.com
55092	eTherapeutics		etx/prod/devtools failing pods
55149	Internal		Check for Security Notices and System Updates
55461	Globecast		Storage alert: / on gcukscheddb02.globecastne.com
55164	Internal		Check for Security Notices and System Updates
55102	Cirencester College		CCOLive postgres db failing
55420	Quickline		Leftover config file on aql-svr-sf-radius01.quickline.co.uk
55183	Internal		Check for Security Notices and System Updates
55392	Internal		Check for Security Notices and System Updates
55416	Internal		Check for Security Notices and System Updates
55250	JaeVee		sys.jaevee.co.uk expiring certificates
55182	Sucden		CRITICAL: NRPE Disk: /var on multiple systems
55435	ITC Compliance		Missing backup files
55234	Internal		Check for Security Notices and System Updates
55376	BD Group		CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal
55142	BD Group	18 Jun	Several sites down on ef-v5-nodes.c.ef-platform.internal
55421	ITC Compliance		ITC Compliance MariaDB CA on web-vip2.itccompliance.co.uk
55269	Internal		Message - Ross Fraser \| Ask Bio \| 07966 580627
55417	Tusk IC		Storage alert: /srv/fast_scratch on mammoth.tusknet
55193	Internal		Check for Security Notices and System Updates
55266	Internal		Server backups not allocated to a client
55253	Geograph		geograph/prod/production data-redis-ha-server-1 filling up
55270	Internal		tcl/avon ceph-mgr and node-exporter targets down
55305	Internal		Check for Security Notices and System Updates
55195	Tusk IC	27 Jun	mammoth.tusknet rsnapshot failure
55235	AskBio		coll,iona,jura,mull post maintenance issues
55409	Internal		Check for Security Notices and System Updates
55258	Internal		Check for Security Notices and System Updates
55256	OpenCorporates		ElastiCache Conncetions - oc-prod-openc-frontend-001
55263	DLS Plastics		DLS potential ransomware infection
55254	AskBio		vmware froze edb-coll.askbio.com
55312	Internal		Check for Security Notices and System Updates
55441	AskBio		Restic backup errors on edb-coll.askbio.com
55454	Internal		Check for Security Notices and System Updates
55419	AskBio		Storage alert: /home on edb-lab-skye.askbio.com
55428	Internal		Check for Security Notices and System Updates
55439	Internal		Check for Security Notices and System Updates
55447	Internal		Check for Security Notices and System Updates
55450	Tusk IC		Storage alert: /srv/scratch on mammoth.tusknet
55453	Internal		CRITICAL: System Health: Systemd State on nene2.ipa.tigr.uk
55460	JISC		Package mismatch on ath-lin-prx-l0{1,2}.int.openathens.net
55451	Kahootz		Daily backup failed on xray.hosting.inovem.com
55456	Entrepreneurs Circle		WordPress Versions out of date on srv.entrepreneurscircle.org
55455	ERF Electrical		WordPress Versions out of date on weblive.erfelectrical.co.uk
55457	Visku		WordPress Versions out of date on vps3.visku.com
55248	Internal		Check for Security Notices and System Updates
55354	Internal		Check for Security Notices and System Updates
55355	AskBio		Prompt Containers on edb-iona.askbio.com
55313	OpenCorporates		Web Target Response Time (app/oc-prod-openc-web/7627cb2d01b875ab Response)
55348	Global Brands		Problem with getting on website
55361	Internal		Check for Security Notices and System Updates
55261	OpenCorporates		Storage alert: /srv/oc on zcluster2
55262	OpenCorporates	01 Jul	Storage alert: /srv/data_qa on zcluster2
55370	Internal		Check for Security Notices and System Updates
55374	Quickline		aql-svr-sf-radius01: logrotate failure
55364	Quickline		Storatge alert: /var on aql-svr-sf-radius01.quickline.co.uk
55383	Internal		Check for Security Notices and System Updates
55389	Internal		Check for Security Notices and System Updates
55356	Kahootz	04 Jul	Storage alert \| /var/lib/rancher on xray.hosting.inovem.com

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	168.360 msec
System CPU time	12.079 msec
Total CPU time	180.439 msec
Elapsed time	195.007 msec
Context switches	106 voluntary, 9 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-07-18&start=2025-06-16
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-07-18'
'start'	'2025-06-16'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 6, 16), 'end': datetime.date(2025, 7, 18)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-07-18&start=2025-06-16' [GET]>
tickets	[<Ticket(id=5806, rt_number=55101, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-16 00:00:04, last_txn_id=0>, <Ticket(id=5722, rt_number=55018, queue=Incidents, subject=Disk errors on Oscar, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-05 09:35:11, last_txn_id=0>, <Ticket(id=6031, rt_number=55418, queue=Incidents, subject=Storage alert: /srv on smbfs1.trident.lan, ticket_status=closed, client=Trident Honda, priority=41, created=2025-07-14 09:30:57, last_txn_id=0>, <Ticket(id=5831, rt_number=55157, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-19 00:00:02, last_txn_id=0>, <Ticket(id=5832, rt_number=55158, queue=Incidents, subject=opencorporates tcl LDAP account failure, ticket_status=closed, client=OpenCorporates, priority=71, created=2025-06-19 08:10:27, last_txn_id=0>, <Ticket(id=5820, rt_number=55146, queue=Incidents, subject=DOWN: claycross.global-brands.internal, ticket_status=closed, client=Global Brands, priority=61, created=2025-06-17 14:46:37, last_txn_id=0>, <Ticket(id=5842, rt_number=55168, queue=Incidents, subject=gcukscheddb01/02/dev.globecastne.com hosts down, ticket_status=closed, client=Globecast, priority=61, created=2025-06-20 13:25:37, last_txn_id=0>, <Ticket(id=6045, rt_number=55432, queue=Incidents, subject=Storage alert: /home on darkmatter.synpromics.com, ticket_status=closed, client=AskBio, priority=41, created=2025-07-15 09:17:13, last_txn_id=0>, <Ticket(id=5811, rt_number=55105, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-17 00:00:03, last_txn_id=0>, <Ticket(id=6025, rt_number=55412, queue=Incidents, subject=web.prod.bf2.bedfordinsurance.co.uk HTTP/s and cert check timeouts, ticket_status=closed, client=Gravytrain, priority=51, created=2025-07-11 10:54:04, last_txn_id=0>, <Ticket(id=5846, rt_number=55172, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-23 00:00:04, last_txn_id=0>, <Ticket(id=5844, rt_number=55170, queue=Incidents, subject=WARNING: HTTP: GitLab Pages HTTPS Cert on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2025-06-22 18:10:37, last_txn_id=0>, <Ticket(id=5797, rt_number=55092, queue=Incidents, subject=etx/prod/devtools failing pods, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-06-13 13:22:15, last_txn_id=0>, <Ticket(id=5823, rt_number=55149, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-18 00:00:02, last_txn_id=0>, <Ticket(id=6074, rt_number=55461, queue=Incidents, subject=Storage alert: / on gcukscheddb02.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2025-07-18 14:20:32, last_txn_id=0>, <Ticket(id=5838, rt_number=55164, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-20 00:00:03, last_txn_id=0>, <Ticket(id=5807, rt_number=55102, queue=Incidents, subject=CCOLive postgres db failing, ticket_status=closed, client=Cirencester College, priority=51, created=2025-06-16 11:35:08, last_txn_id=0>, <Ticket(id=6033, rt_number=55420, queue=Incidents, subject=Leftover config file on aql-svr-sf-radius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=61, created=2025-07-14 10:03:58, last_txn_id=0>, <Ticket(id=5857, rt_number=55183, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-24 00:00:07, last_txn_id=0>, <Ticket(id=6005, rt_number=55392, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-10 00:00:04, last_txn_id=0>, <Ticket(id=6029, rt_number=55416, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-14 00:00:06, last_txn_id=0>, <Ticket(id=5893, rt_number=55250, queue=Incidents, subject=sys.jaevee.co.uk expiring certificates, ticket_status=closed, client=JaeVee, priority=51, created=2025-06-27 09:44:01, last_txn_id=0>, <Ticket(id=5856, rt_number=55182, queue=Incidents, subject=CRITICAL: NRPE Disk: /var on multiple systems, ticket_status=closed, client=Sucden, priority=61, created=2025-06-23 17:18:46, last_txn_id=0>, <Ticket(id=6048, rt_number=55435, queue=Incidents, subject=Missing backup files, ticket_status=closed, client=ITC Compliance, priority=71, created=2025-07-15 11:10:10, last_txn_id=0>, <Ticket(id=5877, rt_number=55234, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-26 00:00:03, last_txn_id=0>, <Ticket(id=5988, rt_number=55376, queue=Incidents, subject=CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal, ticket_status=closed, client=BD Group, priority=82, created=2025-07-07 10:56:08, last_txn_id=0>, <Ticket(id=5816, rt_number=55142, queue=Incidents, subject=Several sites down on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=83, created=2025-06-17 10:30:57, last_txn_id=0>, <Ticket(id=6034, rt_number=55421, queue=Incidents, subject=ITC Compliance MariaDB CA on web-vip2.itccompliance.co.uk, ticket_status=closed, client=ITC Compliance, priority=71, created=2025-07-14 10:45:28, last_txn_id=0>, <Ticket(id=5912, rt_number=55269, queue=Incidents, subject=Message - Ross Fraser \| Ask Bio \| 07966 580627, ticket_status=closed, client=Internal, priority=0, created=2025-06-30 14:13:21, last_txn_id=2374417>, <Ticket(id=6030, rt_number=55417, queue=Incidents, subject=Storage alert: /srv/fast_scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-07-14 09:16:28, last_txn_id=0>, <Ticket(id=5867, rt_number=55193, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-25 00:00:04, last_txn_id=0>, <Ticket(id=5909, rt_number=55266, queue=Incidents, subject=Server backups not allocated to a client, ticket_status=closed, client=Internal, priority=41, created=2025-06-30 10:00:04, last_txn_id=0>, <Ticket(id=5896, rt_number=55253, queue=Incidents, subject=geograph/prod/production data-redis-ha-server-1 filling up, ticket_status=closed, client=Geograph, priority=61, created=2025-06-27 16:05:54, last_txn_id=0>, <Ticket(id=5913, rt_number=55270, queue=Incidents, subject=tcl/avon ceph-mgr and node-exporter targets down, ticket_status=closed, client=Internal, priority=41, created=2025-06-30 15:15:51, last_txn_id=0>, <Ticket(id=5948, rt_number=55305, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-01 00:00:05, last_txn_id=0>, <Ticket(id=5869, rt_number=55195, queue=Incidents, subject=mammoth.tusknet rsnapshot failure, ticket_status=closed, client=Tusk IC, priority=52, created=2025-06-25 08:28:23, last_txn_id=0>, <Ticket(id=5878, rt_number=55235, queue=Incidents, subject=coll,iona,jura,mull post maintenance issues, ticket_status=closed, client=AskBio, priority=83, created=2025-06-26 08:58:28, last_txn_id=0>, <Ticket(id=6022, rt_number=55409, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-11 00:00:03, last_txn_id=0>, <Ticket(id=5901, rt_number=55258, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-30 00:00:10, last_txn_id=0>, <Ticket(id=5899, rt_number=55256, queue=Incidents, subject=ElastiCache Conncetions - oc-prod-openc-frontend-001, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-06-29 13:36:34, last_txn_id=0>, <Ticket(id=5906, rt_number=55263, queue=Incidents, subject=DLS potential ransomware infection, ticket_status=closed, client=DLS Plastics, priority=31, created=2025-06-30 09:24:31, last_txn_id=0>, <Ticket(id=5897, rt_number=55254, queue=Incidents, subject=vmware froze edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2025-06-28 07:05:15, last_txn_id=0>, <Ticket(id=5955, rt_number=55312, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-02 00:00:03, last_txn_id=0>, <Ticket(id=6054, rt_number=55441, queue=Incidents, subject=Restic backup errors on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-07-16 01:43:37, last_txn_id=0>, <Ticket(id=6067, rt_number=55454, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-18 00:00:03, last_txn_id=0>, <Ticket(id=6032, rt_number=55419, queue=Incidents, subject=Storage alert: /home on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=41, created=2025-07-14 10:00:32, last_txn_id=0>, <Ticket(id=6041, rt_number=55428, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-15 00:00:02, last_txn_id=0>, <Ticket(id=6052, rt_number=55439, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-16 00:00:04, last_txn_id=0>, <Ticket(id=6060, rt_number=55447, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-17 00:00:03, last_txn_id=0>, <Ticket(id=6063, rt_number=55450, queue=Incidents, subject=Storage alert: /srv/scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-07-17 09:07:52, last_txn_id=0>, <Ticket(id=6066, rt_number=55453, queue=Incidents, subject=CRITICAL: System Health: Systemd State on nene2.ipa.tigr.uk, ticket_status=closed, client=Internal, priority=50, created=2025-07-17 17:29:44, last_txn_id=0>, <Ticket(id=6073, rt_number=55460, queue=Incidents, subject=Package mismatch on ath-lin-prx-l0{1,2}.int.openathens.net, ticket_status=closed, client=JISC, priority=61, created=2025-07-18 14:13:20, last_txn_id=0>, <Ticket(id=6064, rt_number=55451, queue=Incidents, subject=Daily backup failed on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=51, created=2025-07-17 09:54:10, last_txn_id=0>, <Ticket(id=6069, rt_number=55456, queue=Incidents, subject=WordPress Versions out of date on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-07-18 09:19:01, last_txn_id=0>, <Ticket(id=6068, rt_number=55455, queue=Incidents, subject=WordPress Versions out of date on weblive.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=41, created=2025-07-18 09:18:53, last_txn_id=0>, <Ticket(id=6070, rt_number=55457, queue=Incidents, subject=WordPress Versions out of date on vps3.visku.com, ticket_status=closed, client=Visku, priority=41, created=2025-07-18 09:19:03, last_txn_id=0>, <Ticket(id=5891, rt_number=55248, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-27 00:00:04, last_txn_id=0>, <Ticket(id=5965, rt_number=55354, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-03 00:00:03, last_txn_id=0>, <Ticket(id=5966, rt_number=55355, queue=Incidents, subject=Prompt Containers on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2025-07-03 09:21:59, last_txn_id=0>, <Ticket(id=5956, rt_number=55313, queue=Incidents, subject=Web Target Response Time (app/oc-prod-openc-web/7627cb2d01b875ab Response), ticket_status=closed, client=OpenCorporates, priority=1, created=2025-07-02 03:28:22, last_txn_id=0>, <Ticket(id=5959, rt_number=55348, queue=Incidents, subject=Problem with getting on website, ticket_status=closed, client=Global Brands, priority=51, created=2025-07-02 10:26:48, last_txn_id=0>, <Ticket(id=5972, rt_number=55361, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-04 00:00:03, last_txn_id=0>, <Ticket(id=5904, rt_number=55261, queue=Incidents, subject=Storage alert: /srv/oc on zcluster2, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-06-30 09:09:33, last_txn_id=0>, <Ticket(id=5905, rt_number=55262, queue=Incidents, subject=Storage alert: /srv/data_qa on zcluster2, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-06-30 09:09:49, last_txn_id=0>, <Ticket(id=5982, rt_number=55370, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-07 00:00:07, last_txn_id=0>, <Ticket(id=5986, rt_number=55374, queue=Incidents, subject=aql-svr-sf-radius01: logrotate failure, ticket_status=closed, client=Quickline, priority=1, created=2025-07-07 01:26:27, last_txn_id=0>, <Ticket(id=5976, rt_number=55364, queue=Incidents, subject=Storatge alert: /var on aql-svr-sf-radius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=61, created=2025-07-04 15:05:22, last_txn_id=0>, <Ticket(id=5995, rt_number=55383, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-08 00:00:03, last_txn_id=0>, <Ticket(id=6001, rt_number=55389, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-09 00:00:04, last_txn_id=0>, <Ticket(id=5967, rt_number=55356, queue=Incidents, subject=Storage alert \| /var/lib/rancher on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=42, created=2025-07-03 09:26:23, last_txn_id=0>]

Client updates report (Incidents)

16 Jun - 18 Jul

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 20:58:57.606372	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606422	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606434	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606442	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606448	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606453	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606459	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606465	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606469	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606475	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606481	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606486	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606491	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606495	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606500	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606620	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606629	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606635	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606640	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606645	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606654	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606660	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606665	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606670	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606677	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606685	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606694	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606701	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606707	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606715	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606724	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606729	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606735	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606740	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606757	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606762	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606768	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606777	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606783	xxx	./services/model.py:838
DEBUG	2026-07-09 20:58:57.606788	xxx	./services/model.py:838