Client updates report (Incidents)

07 Jul - 11 Jul

RT	Client	Replies missed	Subject
55412	Gravytrain		web.prod.bf2.bedfordinsurance.co.uk HTTP/s and cert check timeouts
55392	Internal		Check for Security Notices and System Updates
55376	BD Group		CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal
55235	AskBio		coll,iona,jura,mull post maintenance issues
55409	Internal		Check for Security Notices and System Updates
55370	Internal		Check for Security Notices and System Updates
55374	Quickline		aql-svr-sf-radius01: logrotate failure
55364	Quickline		Storatge alert: /var on aql-svr-sf-radius01.quickline.co.uk
55383	Internal		Check for Security Notices and System Updates
55389	Internal		Check for Security Notices and System Updates
55356	Kahootz	04 Jul	Storage alert \| /var/lib/rancher on xray.hosting.inovem.com

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	22.517 msec
System CPU time	0.422 msec
Total CPU time	22.939 msec
Elapsed time	40.678 msec
Context switches	30 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-07-11&start=2025-07-07
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-07-11'
'start'	'2025-07-07'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 7, 7), 'end': datetime.date(2025, 7, 11)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-07-11&start=2025-07-07' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=6025, rt_number=55412, queue=Incidents, subject=web.prod.bf2.bedfordinsurance.co.uk HTTP/s and cert check timeouts, ticket_status=closed, client=Gravytrain, priority=51, created=2025-07-11 10:54:04, last_txn_id=0>, <Ticket(id=6005, rt_number=55392, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-10 00:00:04, last_txn_id=0>, <Ticket(id=5988, rt_number=55376, queue=Incidents, subject=CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal, ticket_status=closed, client=BD Group, priority=82, created=2025-07-07 10:56:08, last_txn_id=0>, <Ticket(id=5878, rt_number=55235, queue=Incidents, subject=coll,iona,jura,mull post maintenance issues, ticket_status=closed, client=AskBio, priority=83, created=2025-06-26 08:58:28, last_txn_id=0>, <Ticket(id=6022, rt_number=55409, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-11 00:00:03, last_txn_id=0>, <Ticket(id=5982, rt_number=55370, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-07 00:00:07, last_txn_id=0>, <Ticket(id=5986, rt_number=55374, queue=Incidents, subject=aql-svr-sf-radius01: logrotate failure, ticket_status=closed, client=Quickline, priority=1, created=2025-07-07 01:26:27, last_txn_id=0>, <Ticket(id=5976, rt_number=55364, queue=Incidents, subject=Storatge alert: /var on aql-svr-sf-radius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=61, created=2025-07-04 15:05:22, last_txn_id=0>, <Ticket(id=5995, rt_number=55383, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-08 00:00:03, last_txn_id=0>, <Ticket(id=6001, rt_number=55389, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-09 00:00:04, last_txn_id=0>, <Ticket(id=5967, rt_number=55356, queue=Incidents, subject=Storage alert \| /var/lib/rancher on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=42, created=2025-07-03 09:26:23, last_txn_id=0>]

Client updates report (Incidents)

07 Jul - 11 Jul

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 08:48:33.118954	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.118997	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119006	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119012	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119018	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119023	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119028	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119033	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119038	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119043	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119047	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119053	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119058	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119063	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119068	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119073	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119078	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119083	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119088	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119093	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119098	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119103	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119107	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119112	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119117	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119122	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119127	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119132	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119137	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119142	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119146	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119151	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119156	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119162	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119167	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119172	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119177	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119182	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119187	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119192	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119197	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119202	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119207	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119212	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119217	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119222	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119227	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119232	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119237	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119241	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119246	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119251	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119256	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119262	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119268	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119273	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119277	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119282	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119287	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119292	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119297	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119302	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119319	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119324	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119329	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119334	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119339	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119344	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119349	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119353	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119358	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119364	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119369	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119374	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119380	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119385	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119390	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119396	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119401	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119408	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119413	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119418	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119422	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119427	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119432	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119437	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119443	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119448	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119453	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119458	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119463	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119467	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119473	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119478	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119483	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119488	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119493	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119498	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119503	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119509	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119514	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119519	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119524	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119529	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119534	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119540	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119545	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119550	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.119555	xxx	./services/model.py:838