Client updates report (Incidents)

02 Jun - 04 Jul

RT	Client	Replies missed	Subject
55040	Internal		Check for Security Notices and System Updates
55061	Internal		Check for Security Notices and System Updates
55101	Internal		Check for Security Notices and System Updates
55018	Kahootz	06 Jun, 10 Jun, 13 Jun	Disk errors on Oscar
55079	AskBio		NTP service on edb-lab-skye.askbio.com
55064	Sucden		legolas.sucden.co.uk backups issue
55073	OGT		CRITICAL: Networking: SSH on basil.internal.ogtip.com
55077	Internal		Check for Security Notices and System Updates
55157	Internal		Check for Security Notices and System Updates
55158	OpenCorporates		opencorporates tcl LDAP account failure
55088	Internal		Check for Security Notices and System Updates
55066	Internal		Check for Security Notices and System Updates
55146	Global Brands		DOWN: claycross.global-brands.internal
55168	Globecast		gcukscheddb01/02/dev.globecastne.com hosts down
55105	Internal		Check for Security Notices and System Updates
55172	Internal		Check for Security Notices and System Updates
55170	AskBio		WARNING: HTTP: GitLab Pages HTTPS Cert on edb-jura.askbio.com
55092	eTherapeutics		etx/prod/devtools failing pods
55149	Internal		Check for Security Notices and System Updates
55164	Internal		Check for Security Notices and System Updates
55057	Globecast		gcukscheddb01/dev.globecastne.com multipath issue
55032	BD Group		CRITICAL: HTTP: www.1stformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
55036	Gravytrain		Puppet not checking-in
54988	Reigate College		Site down
54991	AskBio	07 Jun	NTP failing \| macleod.synpromics.com
55086	AskBio		Load average on Skye
55102	Cirencester College		CCOLive postgres db failing
54995	Azura	07 Jun	Storage alert: /var on ocado2.opentrk.com
55009	AskBio		docker on skye not working
54971	AskBio		edb-jura.askbio.com systemd state/oom
54984	Internal		Check for Security Notices and System Updates
54974	Internal		CRITICAL: Networking: ping4 on lune.tiger-computing.co.uk
54987	Sysdoc		Websites are down
54999	Internal		Check for Security Notices and System Updates
55008	Internal		Check for Security Notices and System Updates
54997	Cambridge Flow Solutions		cfsj01 node is slower
55011	AskBio		time on skye is 1 hr out - causing rapidly expiring tokens
55078	Edinburgh University		DOWN: mathsgpu3.maths.ed.ac.uk
55183	Internal		Check for Security Notices and System Updates
55027	OpenCorporates		knowledge.opencorporates.com
55035	Internal		Dashboard showing a ticket stuck in triage
55028	Internal		Check for Security Notices and System Updates
55014	AskBio		/tmp filled up on edb-coll.askbio.com
55015	Internal		Check for Security Notices and System Updates
55016	Rotastat		CRITICAL: Backups: Duply config backups.eu-west-1.aws.rotastat.com on gallus.rotastat.com
55021	OGT		Screen issue
54975	OpenCorporates	03 Jun	CRITICAL: Systemd State on haproxy13.opencorporates.internal
55250	JaeVee		sys.jaevee.co.uk expiring certificates
55182	Sucden		CRITICAL: NRPE Disk: /var on multiple systems
55234	Internal		Check for Security Notices and System Updates
55142	BD Group	18 Jun	Several sites down on ef-v5-nodes.c.ef-platform.internal
55269	Internal		Message - Ross Fraser \| Ask Bio \| 07966 580627
55193	Internal		Check for Security Notices and System Updates
55266	Internal		Server backups not allocated to a client
55253	Geograph		geograph/prod/production data-redis-ha-server-1 filling up
55270	Internal		tcl/avon ceph-mgr and node-exporter targets down
55305	Internal		Check for Security Notices and System Updates
55195	Tusk IC	27 Jun	mammoth.tusknet rsnapshot failure
55235	AskBio		coll,iona,jura,mull post maintenance issues
55258	Internal		Check for Security Notices and System Updates
55256	OpenCorporates		ElastiCache Conncetions - oc-prod-openc-frontend-001
55263	DLS Plastics		DLS potential ransomware infection
55254	AskBio		vmware froze edb-coll.askbio.com
55312	Internal		Check for Security Notices and System Updates
55248	Internal		Check for Security Notices and System Updates
55354	Internal		Check for Security Notices and System Updates
55355	AskBio		Prompt Containers on edb-iona.askbio.com
55313	OpenCorporates		Web Target Response Time (app/oc-prod-openc-web/7627cb2d01b875ab Response)
55348	Global Brands		Problem with getting on website
55361	Internal		Check for Security Notices and System Updates
55261	OpenCorporates		Storage alert: /srv/oc on zcluster2
55262	OpenCorporates	01 Jul	Storage alert: /srv/data_qa on zcluster2
55364	Quickline		Storatge alert: /var on aql-svr-sf-radius01.quickline.co.uk
55356	Kahootz		Storage alert \| /var/lib/rancher on xray.hosting.inovem.com
55087	BD Group		EFSRV-19807 Web site availability issues

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	81.053 msec
System CPU time	4.748 msec
Total CPU time	85.801 msec
Elapsed time	131.927 msec
Context switches	118 voluntary, 120 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-07-04&start=2025-06-02
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-07-04'
'start'	'2025-06-02'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 6, 2), 'end': datetime.date(2025, 7, 4)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-07-04&start=2025-06-02' [GET]>
tickets	[<Ticket(id=5745, rt_number=55040, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-09 00:00:04, last_txn_id=0>, <Ticket(id=5766, rt_number=55061, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-10 00:00:02, last_txn_id=0>, <Ticket(id=5806, rt_number=55101, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-16 00:00:04, last_txn_id=0>, <Ticket(id=5722, rt_number=55018, queue=Incidents, subject=Disk errors on Oscar, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-05 09:35:11, last_txn_id=0>, <Ticket(id=5784, rt_number=55079, queue=Incidents, subject=NTP service on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=81, created=2025-06-12 08:22:51, last_txn_id=0>, <Ticket(id=5769, rt_number=55064, queue=Incidents, subject=legolas.sucden.co.uk backups issue, ticket_status=closed, client=Sucden, priority=61, created=2025-06-10 08:08:09, last_txn_id=0>, <Ticket(id=5778, rt_number=55073, queue=Incidents, subject=CRITICAL: Networking: SSH on basil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=31, created=2025-06-11 15:11:12, last_txn_id=0>, <Ticket(id=5782, rt_number=55077, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-12 00:00:02, last_txn_id=0>, <Ticket(id=5831, rt_number=55157, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-19 00:00:02, last_txn_id=0>, <Ticket(id=5832, rt_number=55158, queue=Incidents, subject=opencorporates tcl LDAP account failure, ticket_status=closed, client=OpenCorporates, priority=71, created=2025-06-19 08:10:27, last_txn_id=0>, <Ticket(id=5793, rt_number=55088, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-13 00:00:02, last_txn_id=0>, <Ticket(id=5771, rt_number=55066, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-11 00:00:02, last_txn_id=0>, <Ticket(id=5820, rt_number=55146, queue=Incidents, subject=DOWN: claycross.global-brands.internal, ticket_status=closed, client=Global Brands, priority=61, created=2025-06-17 14:46:37, last_txn_id=0>, <Ticket(id=5842, rt_number=55168, queue=Incidents, subject=gcukscheddb01/02/dev.globecastne.com hosts down, ticket_status=closed, client=Globecast, priority=61, created=2025-06-20 13:25:37, last_txn_id=0>, <Ticket(id=5811, rt_number=55105, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-17 00:00:03, last_txn_id=0>, <Ticket(id=5846, rt_number=55172, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-23 00:00:04, last_txn_id=0>, <Ticket(id=5844, rt_number=55170, queue=Incidents, subject=WARNING: HTTP: GitLab Pages HTTPS Cert on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2025-06-22 18:10:37, last_txn_id=0>, <Ticket(id=5797, rt_number=55092, queue=Incidents, subject=etx/prod/devtools failing pods, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-06-13 13:22:15, last_txn_id=0>, <Ticket(id=5823, rt_number=55149, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-18 00:00:02, last_txn_id=0>, <Ticket(id=5838, rt_number=55164, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-20 00:00:03, last_txn_id=0>, <Ticket(id=5762, rt_number=55057, queue=Incidents, subject=gcukscheddb01/dev.globecastne.com multipath issue, ticket_status=closed, client=Globecast, priority=61, created=2025-06-09 12:39:35, last_txn_id=0>, <Ticket(id=5736, rt_number=55032, queue=Incidents, subject=CRITICAL: HTTP: www.1stformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=2, created=2025-06-06 07:43:33, last_txn_id=0>, <Ticket(id=5741, rt_number=55036, queue=Incidents, subject=Puppet not checking-in, ticket_status=closed, client=Gravytrain, priority=51, created=2025-06-06 14:16:52, last_txn_id=0>, <Ticket(id=5660, rt_number=54988, queue=Incidents, subject=Site down, ticket_status=closed, client=Reigate College, priority=71, created=2025-06-02 08:09:22, last_txn_id=0>, <Ticket(id=5663, rt_number=54991, queue=Incidents, subject=NTP failing \| macleod.synpromics.com, ticket_status=closed, client=AskBio, priority=82, created=2025-06-02 08:46:05, last_txn_id=0>, <Ticket(id=5791, rt_number=55086, queue=Incidents, subject=Load average on Skye, ticket_status=closed, client=AskBio, priority=61, created=2025-06-12 15:52:58, last_txn_id=0>, <Ticket(id=5807, rt_number=55102, queue=Incidents, subject=CCOLive postgres db failing, ticket_status=closed, client=Cirencester College, priority=51, created=2025-06-16 11:35:08, last_txn_id=0>, <Ticket(id=5667, rt_number=54995, queue=Incidents, subject=Storage alert: /var on ocado2.opentrk.com, ticket_status=closed, client=Azura, priority=52, created=2025-06-02 13:14:09, last_txn_id=0>, <Ticket(id=5713, rt_number=55009, queue=Incidents, subject=docker on skye not working, ticket_status=closed, client=AskBio, priority=61, created=2025-06-04 09:59:01, last_txn_id=2349349>, <Ticket(id=5644, rt_number=54971, queue=Incidents, subject=edb-jura.askbio.com systemd state/oom, ticket_status=closed, client=AskBio, priority=81, created=2025-05-30 07:49:14, last_txn_id=0>, <Ticket(id=5656, rt_number=54984, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-02 00:00:06, last_txn_id=0>, <Ticket(id=5647, rt_number=54974, queue=Incidents, subject=CRITICAL: Networking: ping4 on lune.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-05-30 17:39:25, last_txn_id=0>, <Ticket(id=5659, rt_number=54987, queue=Incidents, subject=Websites are down , ticket_status=closed, client=Sysdoc, priority=71, created=2025-06-02 07:36:04, last_txn_id=0>, <Ticket(id=5671, rt_number=54999, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-03 00:00:02, last_txn_id=0>, <Ticket(id=5712, rt_number=55008, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-04 00:00:02, last_txn_id=0>, <Ticket(id=5669, rt_number=54997, queue=Incidents, subject=cfsj01 node is slower, ticket_status=closed, client=Cambridge Flow Solutions, priority=41, created=2025-06-02 15:50:26, last_txn_id=0>, <Ticket(id=5715, rt_number=55011, queue=Incidents, subject=time on skye is 1 hr out - causing rapidly expiring tokens, ticket_status=closed, client=AskBio, priority=81, created=2025-06-04 10:28:09, last_txn_id=0>, <Ticket(id=5783, rt_number=55078, queue=Incidents, subject=DOWN: mathsgpu3.maths.ed.ac.uk, ticket_status=closed, client=Edinburgh University, priority=41, created=2025-06-12 08:07:47, last_txn_id=0>, <Ticket(id=5857, rt_number=55183, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-24 00:00:07, last_txn_id=0>, <Ticket(id=5731, rt_number=55027, queue=Incidents, subject=knowledge.opencorporates.com, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-06-05 23:17:00, last_txn_id=0>, <Ticket(id=5739, rt_number=55035, queue=Incidents, subject=Dashboard showing a ticket stuck in triage, ticket_status=closed, client=Internal, priority=51, created=2025-06-06 09:12:38, last_txn_id=0>, <Ticket(id=5732, rt_number=55028, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-06 00:00:02, last_txn_id=0>, <Ticket(id=5718, rt_number=55014, queue=Incidents, subject=/tmp filled up on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=91, created=2025-06-04 16:56:53, last_txn_id=0>, <Ticket(id=5719, rt_number=55015, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-05 00:00:02, last_txn_id=0>, <Ticket(id=5720, rt_number=55016, queue=Incidents, subject=CRITICAL: Backups: Duply config backups.eu-west-1.aws.rotastat.com on gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=51, created=2025-06-05 08:18:16, last_txn_id=0>, <Ticket(id=5725, rt_number=55021, queue=Incidents, subject=Screen issue, ticket_status=closed, client=OGT, priority=41, created=2025-06-05 11:38:00, last_txn_id=0>, <Ticket(id=5648, rt_number=54975, queue=Incidents, subject=CRITICAL: Systemd State on haproxy13.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=72, created=2025-05-30 19:40:09, last_txn_id=0>, <Ticket(id=5893, rt_number=55250, queue=Incidents, subject=sys.jaevee.co.uk expiring certificates, ticket_status=closed, client=JaeVee, priority=51, created=2025-06-27 09:44:01, last_txn_id=0>, <Ticket(id=5856, rt_number=55182, queue=Incidents, subject=CRITICAL: NRPE Disk: /var on multiple systems, ticket_status=closed, client=Sucden, priority=61, created=2025-06-23 17:18:46, last_txn_id=0>, <Ticket(id=5877, rt_number=55234, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-26 00:00:03, last_txn_id=0>, <Ticket(id=5816, rt_number=55142, queue=Incidents, subject=Several sites down on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=83, created=2025-06-17 10:30:57, last_txn_id=0>, <Ticket(id=5912, rt_number=55269, queue=Incidents, subject=Message - Ross Fraser \| Ask Bio \| 07966 580627, ticket_status=closed, client=Internal, priority=0, created=2025-06-30 14:13:21, last_txn_id=2374417>, <Ticket(id=5867, rt_number=55193, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-25 00:00:04, last_txn_id=0>, <Ticket(id=5909, rt_number=55266, queue=Incidents, subject=Server backups not allocated to a client, ticket_status=closed, client=Internal, priority=41, created=2025-06-30 10:00:04, last_txn_id=0>, <Ticket(id=5896, rt_number=55253, queue=Incidents, subject=geograph/prod/production data-redis-ha-server-1 filling up, ticket_status=closed, client=Geograph, priority=61, created=2025-06-27 16:05:54, last_txn_id=0>, <Ticket(id=5913, rt_number=55270, queue=Incidents, subject=tcl/avon ceph-mgr and node-exporter targets down, ticket_status=closed, client=Internal, priority=41, created=2025-06-30 15:15:51, last_txn_id=0>, <Ticket(id=5948, rt_number=55305, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-01 00:00:05, last_txn_id=0>, <Ticket(id=5869, rt_number=55195, queue=Incidents, subject=mammoth.tusknet rsnapshot failure, ticket_status=closed, client=Tusk IC, priority=52, created=2025-06-25 08:28:23, last_txn_id=0>, <Ticket(id=5878, rt_number=55235, queue=Incidents, subject=coll,iona,jura,mull post maintenance issues, ticket_status=closed, client=AskBio, priority=83, created=2025-06-26 08:58:28, last_txn_id=0>, <Ticket(id=5901, rt_number=55258, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-30 00:00:10, last_txn_id=0>, <Ticket(id=5899, rt_number=55256, queue=Incidents, subject=ElastiCache Conncetions - oc-prod-openc-frontend-001, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-06-29 13:36:34, last_txn_id=0>, <Ticket(id=5906, rt_number=55263, queue=Incidents, subject=DLS potential ransomware infection, ticket_status=closed, client=DLS Plastics, priority=31, created=2025-06-30 09:24:31, last_txn_id=0>, <Ticket(id=5897, rt_number=55254, queue=Incidents, subject=vmware froze edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2025-06-28 07:05:15, last_txn_id=0>, <Ticket(id=5955, rt_number=55312, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-02 00:00:03, last_txn_id=0>, <Ticket(id=5891, rt_number=55248, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-27 00:00:04, last_txn_id=0>, <Ticket(id=5965, rt_number=55354, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-03 00:00:03, last_txn_id=0>, <Ticket(id=5966, rt_number=55355, queue=Incidents, subject=Prompt Containers on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2025-07-03 09:21:59, last_txn_id=0>, <Ticket(id=5956, rt_number=55313, queue=Incidents, subject=Web Target Response Time (app/oc-prod-openc-web/7627cb2d01b875ab Response), ticket_status=closed, client=OpenCorporates, priority=1, created=2025-07-02 03:28:22, last_txn_id=0>, <Ticket(id=5959, rt_number=55348, queue=Incidents, subject=Problem with getting on website, ticket_status=closed, client=Global Brands, priority=51, created=2025-07-02 10:26:48, last_txn_id=0>, <Ticket(id=5972, rt_number=55361, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-07-04 00:00:03, last_txn_id=0>, <Ticket(id=5904, rt_number=55261, queue=Incidents, subject=Storage alert: /srv/oc on zcluster2, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-06-30 09:09:33, last_txn_id=0>, <Ticket(id=5905, rt_number=55262, queue=Incidents, subject=Storage alert: /srv/data_qa on zcluster2, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-06-30 09:09:49, last_txn_id=0>, <Ticket(id=5976, rt_number=55364, queue=Incidents, subject=Storatge alert: /var on aql-svr-sf-radius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=61, created=2025-07-04 15:05:22, last_txn_id=0>, <Ticket(id=5967, rt_number=55356, queue=Incidents, subject=Storage alert \| /var/lib/rancher on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=42, created=2025-07-03 09:26:23, last_txn_id=0>, <Ticket(id=5792, rt_number=55087, queue=Incidents, subject=EFSRV-19807 Web site availability issues, ticket_status=closed, client=BD Group, priority=91, created=2025-06-12 18:57:36, last_txn_id=0>]

Client updates report (Incidents)

02 Jun - 04 Jul

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-29 11:04:40.978811	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.978868	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.978881	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.978891	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.978900	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.978906	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.978913	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.978919	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.978925	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.978932	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.978938	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.978945	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.978951	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.978958	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.978965	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.978971	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.978976	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.978983	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.978989	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.978996	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.979002	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.979008	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.979014	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.979021	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.979027	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.979033	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.979039	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.979046	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.979052	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.979058	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.979064	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.979070	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.979076	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.979083	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.979089	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.979095	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.979100	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.979107	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.979113	xxx	./services/model.py:838
DEBUG	2026-03-29 11:04:40.979119	xxx	./services/model.py:838