Client updates report (Incidents)

09 Jun - 13 Jun

RT	Client	Replies missed	Subject
55040	Internal		Check for Security Notices and System Updates
55061	Internal		Check for Security Notices and System Updates
55018	Kahootz	06 Jun, 10 Jun	Disk errors on Oscar
55079	AskBio		NTP service on edb-lab-skye.askbio.com
55064	Sucden		legolas.sucden.co.uk backups issue
55073	OGT		CRITICAL: Networking: SSH on basil.internal.ogtip.com
55077	Internal		Check for Security Notices and System Updates
55088	Internal		Check for Security Notices and System Updates
55066	Internal		Check for Security Notices and System Updates
55092	eTherapeutics		etx/prod/devtools failing pods
55057	Globecast		gcukscheddb01/dev.globecastne.com multipath issue
55032	BD Group		CRITICAL: HTTP: www.1stformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
54991	AskBio		NTP failing \| macleod.synpromics.com
55086	AskBio		Load average on Skye
54995	Azura	08 Jun	Storage alert: /var on ocado2.opentrk.com
55078	Edinburgh University		DOWN: mathsgpu3.maths.ed.ac.uk
55087	BD Group		EFSRV-19807 Web site availability issues

git hash: master (c8fe59db)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	54.759 msec
System CPU time	7.745 msec
Total CPU time	62.504 msec
Elapsed time	79.610 msec
Context switches	20 voluntary, 8 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-13&start=2025-06-09
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-06-13'
'start'	'2025-06-09'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 6, 9), 'end': datetime.date(2025, 6, 13)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-06-13&start=2025-06-09' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=5745, rt_number=55040, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-09 00:00:04, last_txn_id=0>, <Ticket(id=5766, rt_number=55061, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-10 00:00:02, last_txn_id=0>, <Ticket(id=5722, rt_number=55018, queue=Incidents, subject=Disk errors on Oscar, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-05 09:35:11, last_txn_id=0>, <Ticket(id=5784, rt_number=55079, queue=Incidents, subject=NTP service on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=81, created=2025-06-12 08:22:51, last_txn_id=0>, <Ticket(id=5769, rt_number=55064, queue=Incidents, subject=legolas.sucden.co.uk backups issue, ticket_status=closed, client=Sucden, priority=61, created=2025-06-10 08:08:09, last_txn_id=0>, <Ticket(id=5778, rt_number=55073, queue=Incidents, subject=CRITICAL: Networking: SSH on basil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=31, created=2025-06-11 15:11:12, last_txn_id=0>, <Ticket(id=5782, rt_number=55077, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-12 00:00:02, last_txn_id=0>, <Ticket(id=5793, rt_number=55088, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-13 00:00:02, last_txn_id=0>, <Ticket(id=5771, rt_number=55066, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-11 00:00:02, last_txn_id=0>, <Ticket(id=5797, rt_number=55092, queue=Incidents, subject=etx/prod/devtools failing pods, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-06-13 13:22:15, last_txn_id=0>, <Ticket(id=5762, rt_number=55057, queue=Incidents, subject=gcukscheddb01/dev.globecastne.com multipath issue, ticket_status=closed, client=Globecast, priority=61, created=2025-06-09 12:39:35, last_txn_id=0>, <Ticket(id=5736, rt_number=55032, queue=Incidents, subject=CRITICAL: HTTP: www.1stformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=2, created=2025-06-06 07:43:33, last_txn_id=0>, <Ticket(id=5663, rt_number=54991, queue=Incidents, subject=NTP failing \| macleod.synpromics.com, ticket_status=closed, client=AskBio, priority=82, created=2025-06-02 08:46:05, last_txn_id=0>, <Ticket(id=5791, rt_number=55086, queue=Incidents, subject=Load average on Skye, ticket_status=closed, client=AskBio, priority=61, created=2025-06-12 15:52:58, last_txn_id=0>, <Ticket(id=5667, rt_number=54995, queue=Incidents, subject=Storage alert: /var on ocado2.opentrk.com, ticket_status=closed, client=Azura, priority=52, created=2025-06-02 13:14:09, last_txn_id=0>, <Ticket(id=5783, rt_number=55078, queue=Incidents, subject=DOWN: mathsgpu3.maths.ed.ac.uk, ticket_status=closed, client=Edinburgh University, priority=41, created=2025-06-12 08:07:47, last_txn_id=0>, <Ticket(id=5792, rt_number=55087, queue=Incidents, subject=EFSRV-19807 Web site availability issues, ticket_status=closed, client=BD Group, priority=91, created=2025-06-12 18:57:36, last_txn_id=0>]

Client updates report (Incidents)

09 Jun - 13 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 16:03:01.552305	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552360	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552375	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552384	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552392	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552410	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552422	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552432	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552441	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552450	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552460	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552470	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552480	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552489	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552499	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552507	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552513	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552519	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552526	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552532	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552538	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552544	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552550	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552556	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552564	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552575	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552585	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552591	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552598	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552605	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552614	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552623	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552631	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552640	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552649	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552659	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552668	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552676	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552683	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552691	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552697	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552703	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552710	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552716	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552722	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552728	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552733	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552739	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552745	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552751	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552757	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552763	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552769	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552780	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552788	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552793	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552798	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552804	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552809	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552814	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552821	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552828	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552835	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552840	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552845	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552851	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552855	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552861	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552867	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552875	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552882	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552889	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552895	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552900	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552905	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552909	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552914	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552920	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552925	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552930	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552935	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552939	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552945	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552953	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552960	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552968	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552973	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552978	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552983	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552989	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552994	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.552999	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.553004	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.553009	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.553014	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.553019	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.553024	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.553029	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.553034	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.553040	xxx	./services/model.py:838
DEBUG	2025-12-06 16:03:01.553045	xxx	./services/model.py:838