Client updates report (Incidents)

02 Jun - 06 Jun

RT	Client	Replies missed	Subject
55018	Kahootz		Disk errors on Oscar
55032	BD Group		CRITICAL: HTTP: www.1stformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
55036	Gravytrain		Puppet not checking-in
54988	Reigate College		Site down
54991	AskBio		NTP failing \| macleod.synpromics.com
54995	Azura		Storage alert: /var on ocado2.opentrk.com
55009	AskBio		docker on skye not working
54971	AskBio		edb-jura.askbio.com systemd state/oom
54984	Internal		Check for Security Notices and System Updates
54974	Internal		CRITICAL: Networking: ping4 on lune.tiger-computing.co.uk
54987	Sysdoc		Websites are down
54999	Internal		Check for Security Notices and System Updates
55008	Internal		Check for Security Notices and System Updates
54997	Cambridge Flow Solutions		cfsj01 node is slower
55011	AskBio		time on skye is 1 hr out - causing rapidly expiring tokens
55027	OpenCorporates		knowledge.opencorporates.com
55035	Internal		Dashboard showing a ticket stuck in triage
55028	Internal		Check for Security Notices and System Updates
55014	AskBio		/tmp filled up on edb-coll.askbio.com
55015	Internal		Check for Security Notices and System Updates
55016	Rotastat		CRITICAL: Backups: Duply config backups.eu-west-1.aws.rotastat.com on gallus.rotastat.com
55021	OGT		Screen issue
54975	OpenCorporates	03 Jun	CRITICAL: Systemd State on haproxy13.opencorporates.internal

git hash: master (c8fe59db)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	66.531 msec
System CPU time	11.560 msec
Total CPU time	78.091 msec
Elapsed time	105.608 msec
Context switches	33 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-06&start=2025-06-02
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-06-06'
'start'	'2025-06-02'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 6, 2), 'end': datetime.date(2025, 6, 6)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-06-06&start=2025-06-02' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=5722, rt_number=55018, queue=Incidents, subject=Disk errors on Oscar, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-05 09:35:11, last_txn_id=0>, <Ticket(id=5736, rt_number=55032, queue=Incidents, subject=CRITICAL: HTTP: www.1stformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=2, created=2025-06-06 07:43:33, last_txn_id=0>, <Ticket(id=5741, rt_number=55036, queue=Incidents, subject=Puppet not checking-in, ticket_status=closed, client=Gravytrain, priority=51, created=2025-06-06 14:16:52, last_txn_id=0>, <Ticket(id=5660, rt_number=54988, queue=Incidents, subject=Site down, ticket_status=closed, client=Reigate College, priority=71, created=2025-06-02 08:09:22, last_txn_id=0>, <Ticket(id=5663, rt_number=54991, queue=Incidents, subject=NTP failing \| macleod.synpromics.com, ticket_status=closed, client=AskBio, priority=82, created=2025-06-02 08:46:05, last_txn_id=0>, <Ticket(id=5667, rt_number=54995, queue=Incidents, subject=Storage alert: /var on ocado2.opentrk.com, ticket_status=closed, client=Azura, priority=52, created=2025-06-02 13:14:09, last_txn_id=0>, <Ticket(id=5713, rt_number=55009, queue=Incidents, subject=docker on skye not working, ticket_status=closed, client=AskBio, priority=61, created=2025-06-04 09:59:01, last_txn_id=2349349>, <Ticket(id=5644, rt_number=54971, queue=Incidents, subject=edb-jura.askbio.com systemd state/oom, ticket_status=closed, client=AskBio, priority=81, created=2025-05-30 07:49:14, last_txn_id=0>, <Ticket(id=5656, rt_number=54984, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-02 00:00:06, last_txn_id=0>, <Ticket(id=5647, rt_number=54974, queue=Incidents, subject=CRITICAL: Networking: ping4 on lune.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-05-30 17:39:25, last_txn_id=0>, <Ticket(id=5659, rt_number=54987, queue=Incidents, subject=Websites are down , ticket_status=closed, client=Sysdoc, priority=71, created=2025-06-02 07:36:04, last_txn_id=0>, <Ticket(id=5671, rt_number=54999, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-03 00:00:02, last_txn_id=0>, <Ticket(id=5712, rt_number=55008, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-04 00:00:02, last_txn_id=0>, <Ticket(id=5669, rt_number=54997, queue=Incidents, subject=cfsj01 node is slower, ticket_status=closed, client=Cambridge Flow Solutions, priority=41, created=2025-06-02 15:50:26, last_txn_id=0>, <Ticket(id=5715, rt_number=55011, queue=Incidents, subject=time on skye is 1 hr out - causing rapidly expiring tokens, ticket_status=closed, client=AskBio, priority=81, created=2025-06-04 10:28:09, last_txn_id=0>, <Ticket(id=5731, rt_number=55027, queue=Incidents, subject=knowledge.opencorporates.com, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-06-05 23:17:00, last_txn_id=0>, <Ticket(id=5739, rt_number=55035, queue=Incidents, subject=Dashboard showing a ticket stuck in triage, ticket_status=closed, client=Internal, priority=51, created=2025-06-06 09:12:38, last_txn_id=0>, <Ticket(id=5732, rt_number=55028, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-06 00:00:02, last_txn_id=0>, <Ticket(id=5718, rt_number=55014, queue=Incidents, subject=/tmp filled up on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=91, created=2025-06-04 16:56:53, last_txn_id=0>, <Ticket(id=5719, rt_number=55015, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-05 00:00:02, last_txn_id=0>, <Ticket(id=5720, rt_number=55016, queue=Incidents, subject=CRITICAL: Backups: Duply config backups.eu-west-1.aws.rotastat.com on gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=51, created=2025-06-05 08:18:16, last_txn_id=0>, <Ticket(id=5725, rt_number=55021, queue=Incidents, subject=Screen issue, ticket_status=closed, client=OGT, priority=41, created=2025-06-05 11:38:00, last_txn_id=0>, <Ticket(id=5648, rt_number=54975, queue=Incidents, subject=CRITICAL: Systemd State on haproxy13.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=72, created=2025-05-30 19:40:09, last_txn_id=0>]

Client updates report (Incidents)

02 Jun - 06 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 16:02:17.410809	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410859	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410873	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410882	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410889	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410895	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410902	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410908	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410914	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410921	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410927	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410934	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410941	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410948	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410954	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410960	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410966	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410972	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410978	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410984	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410990	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.410996	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411002	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411007	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411014	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411020	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411026	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411032	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411038	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411044	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411050	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411056	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411062	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411068	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411074	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411080	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411086	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411092	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411098	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411103	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411109	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411115	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411121	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411127	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411133	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411138	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411144	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411150	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411156	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411162	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411167	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411174	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411180	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411188	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411195	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411202	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411208	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411214	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411220	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411225	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411231	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411237	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411242	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411248	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411254	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411260	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411266	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411271	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411277	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411283	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411288	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411294	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411299	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411305	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411311	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411316	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411322	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411329	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411335	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411340	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411346	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411352	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411358	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411363	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411369	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411375	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411381	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411386	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411392	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411397	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411412	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411420	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411426	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411433	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411439	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411444	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411450	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411455	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411461	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411467	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411472	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411478	xxx	./services/model.py:838
DEBUG	2025-12-06 16:02:17.411486	xxx	./services/model.py:838
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