Client updates report (Incidents)

02 Jun - 06 Jun

RT	Client	Replies missed	Subject
55018	Kahootz		Disk errors on Oscar
55032	BD Group		CRITICAL: HTTP: www.1stformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
55036	Gravytrain		Puppet not checking-in
54988	Reigate College		Site down
54991	AskBio		NTP failing \| macleod.synpromics.com
54995	Azura		Storage alert: /var on ocado2.opentrk.com
55009	AskBio		docker on skye not working
54971	AskBio		edb-jura.askbio.com systemd state/oom
54984	Internal		Check for Security Notices and System Updates
54974	Internal		CRITICAL: Networking: ping4 on lune.tiger-computing.co.uk
54987	Sysdoc		Websites are down
54999	Internal		Check for Security Notices and System Updates
55008	Internal		Check for Security Notices and System Updates
54997	Cambridge Flow Solutions		cfsj01 node is slower
55011	AskBio		time on skye is 1 hr out - causing rapidly expiring tokens
55027	OpenCorporates		knowledge.opencorporates.com
55035	Internal		Dashboard showing a ticket stuck in triage
55028	Internal		Check for Security Notices and System Updates
55014	AskBio		/tmp filled up on edb-coll.askbio.com
55015	Internal		Check for Security Notices and System Updates
55016	Rotastat		CRITICAL: Backups: Duply config backups.eu-west-1.aws.rotastat.com on gallus.rotastat.com
55021	OGT		Screen issue
54975	OpenCorporates	03 Jun	CRITICAL: Systemd State on haproxy13.opencorporates.internal

git hash: master (7b546e95)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	28.241 msec
System CPU time	0.000 msec
Total CPU time	28.241 msec
Elapsed time	43.680 msec
Context switches	34 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-06&start=2025-06-02
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-06-06'
'start'	'2025-06-02'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 6, 2), 'end': datetime.date(2025, 6, 6)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-06-06&start=2025-06-02' [GET]>
tickets	[<Ticket(id=5722, rt_number=55018, queue=Incidents, subject=Disk errors on Oscar, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-05 09:35:11, last_txn_id=0>, <Ticket(id=5736, rt_number=55032, queue=Incidents, subject=CRITICAL: HTTP: www.1stformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=2, created=2025-06-06 07:43:33, last_txn_id=0>, <Ticket(id=5741, rt_number=55036, queue=Incidents, subject=Puppet not checking-in, ticket_status=closed, client=Gravytrain, priority=51, created=2025-06-06 14:16:52, last_txn_id=0>, <Ticket(id=5660, rt_number=54988, queue=Incidents, subject=Site down, ticket_status=closed, client=Reigate College, priority=71, created=2025-06-02 08:09:22, last_txn_id=0>, <Ticket(id=5663, rt_number=54991, queue=Incidents, subject=NTP failing \| macleod.synpromics.com, ticket_status=closed, client=AskBio, priority=82, created=2025-06-02 08:46:05, last_txn_id=0>, <Ticket(id=5667, rt_number=54995, queue=Incidents, subject=Storage alert: /var on ocado2.opentrk.com, ticket_status=closed, client=Azura, priority=52, created=2025-06-02 13:14:09, last_txn_id=0>, <Ticket(id=5713, rt_number=55009, queue=Incidents, subject=docker on skye not working, ticket_status=closed, client=AskBio, priority=61, created=2025-06-04 09:59:01, last_txn_id=2349349>, <Ticket(id=5644, rt_number=54971, queue=Incidents, subject=edb-jura.askbio.com systemd state/oom, ticket_status=closed, client=AskBio, priority=81, created=2025-05-30 07:49:14, last_txn_id=0>, <Ticket(id=5656, rt_number=54984, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-02 00:00:06, last_txn_id=0>, <Ticket(id=5647, rt_number=54974, queue=Incidents, subject=CRITICAL: Networking: ping4 on lune.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-05-30 17:39:25, last_txn_id=0>, <Ticket(id=5659, rt_number=54987, queue=Incidents, subject=Websites are down , ticket_status=closed, client=Sysdoc, priority=71, created=2025-06-02 07:36:04, last_txn_id=0>, <Ticket(id=5671, rt_number=54999, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-03 00:00:02, last_txn_id=0>, <Ticket(id=5712, rt_number=55008, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-04 00:00:02, last_txn_id=0>, <Ticket(id=5669, rt_number=54997, queue=Incidents, subject=cfsj01 node is slower, ticket_status=closed, client=Cambridge Flow Solutions, priority=41, created=2025-06-02 15:50:26, last_txn_id=0>, <Ticket(id=5715, rt_number=55011, queue=Incidents, subject=time on skye is 1 hr out - causing rapidly expiring tokens, ticket_status=closed, client=AskBio, priority=81, created=2025-06-04 10:28:09, last_txn_id=0>, <Ticket(id=5731, rt_number=55027, queue=Incidents, subject=knowledge.opencorporates.com, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-06-05 23:17:00, last_txn_id=0>, <Ticket(id=5739, rt_number=55035, queue=Incidents, subject=Dashboard showing a ticket stuck in triage, ticket_status=closed, client=Internal, priority=51, created=2025-06-06 09:12:38, last_txn_id=0>, <Ticket(id=5732, rt_number=55028, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-06 00:00:02, last_txn_id=0>, <Ticket(id=5718, rt_number=55014, queue=Incidents, subject=/tmp filled up on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=91, created=2025-06-04 16:56:53, last_txn_id=0>, <Ticket(id=5719, rt_number=55015, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-05 00:00:02, last_txn_id=0>, <Ticket(id=5720, rt_number=55016, queue=Incidents, subject=CRITICAL: Backups: Duply config backups.eu-west-1.aws.rotastat.com on gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=51, created=2025-06-05 08:18:16, last_txn_id=0>, <Ticket(id=5725, rt_number=55021, queue=Incidents, subject=Screen issue, ticket_status=closed, client=OGT, priority=41, created=2025-06-05 11:38:00, last_txn_id=0>, <Ticket(id=5648, rt_number=54975, queue=Incidents, subject=CRITICAL: Systemd State on haproxy13.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=72, created=2025-05-30 19:40:09, last_txn_id=0>]

Client updates report (Incidents)

02 Jun - 06 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 06:11:50.079978	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080028	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080041	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080050	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080057	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080065	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080072	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080079	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080085	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080092	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080099	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080106	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080114	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080121	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080128	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080136	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080142	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080149	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080157	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080163	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080170	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080176	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080183	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080189	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080196	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080203	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080209	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080215	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080222	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080229	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080235	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080242	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080248	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080255	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080262	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080269	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080276	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080282	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080288	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080295	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080302	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080308	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080315	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080321	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080328	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080334	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080340	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080347	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080353	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080359	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080366	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080372	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080379	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080385	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080392	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080399	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080406	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080412	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080419	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080426	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080432	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080439	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080445	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080494	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080501	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080508	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080515	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080522	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080539	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080546	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080553	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080560	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080565	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080572	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080578	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080585	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080591	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080599	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080605	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080611	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080618	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080624	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080631	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080637	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080644	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080650	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080657	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080663	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080670	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080676	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080683	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080689	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080696	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080702	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080709	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080715	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080722	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080755	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080763	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080771	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080777	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080784	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080791	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080797	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080804	xxx	./services/model.py:838
DEBUG	2026-03-27 06:11:50.080811	xxx	./services/model.py:838
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