Client updates report (Incidents)

05 May - 06 Jun

RT	Client	Replies missed	Subject
54758	Internal		Check for Security Notices and System Updates
54697	DLS Plastics		WARNING: Mail: Queue Length on dls-filestore1.dls.internal
54691	Internal		Check for Security Notices and System Updates
54733	Internal		Puppet not checking in
54743	OpenCorporates		Backgrounder2 crash
54850	eTherapeutics	15 May	etx/prod/tcl-monitoring/eventrouter image issue
54874	Sucden		DOWN: megastar03/04.sucden.co.uk
54699	Tusk IC		DOWN: *.tusknet
54747	Internal		Check for Security Notices and System Updates
54835	OpenCorporates		sql13.opencorporates.internal - ZFS Health sanoid_cacheupdate
54845	Cambridge Flow Solutions	15 May	cfsj0*.cfs connection lost
54877	Internal		Check for Security Notices and System Updates
54676	Internal		Puppet checking-in on woodlands.midnighthax.com
54840	Gravytrain		WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
54861	AskBio		RDrive mount
55018	Kahootz		Disk errors on Oscar
54849	Tusk IC		CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
54927	Internal		Check for Security Notices and System Updates
54773	Internal		Check for Security Notices and System Updates
54855	Internal		Check for Security Notices and System Updates
54779	eTherapeutics		WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk
54766	Quickline		RADIUS
54685	Edinburgh University		mathsgpu2/3 offline
54775	OpenCorporates		CRITICAL: Systemd State on sql13.opencorporates.internal
54884	Internal		Check for Security Notices and System Updates
54778	Quickline		Drive Filling - RADIUS
54879	Internal		WARNING: Storage: Ceph Health on severn1-3.tiger-computing.co.uk
54696	Sucden		Unmerged config files on interstar03,04,05
54912	Quickline		Zabbix Reboot
54937	Internal		Check for Security Notices and System Updates
54947	eTherapeutics		etx/prod/gitlab postgress data pvc usage
54907	Internal		Check for Security Notices and System Updates
54769	OpenCorporates		Backgrounder2 crash
54793	Novadata		arcturus failed system updates
54794	Internal		Check for Security Notices and System Updates
54799	OGT		*.ogtip.com connectivity issue
54946	Advensys		CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal
54784	Kahootz		CRITICAL: HTTP: Status HTTPS (main) on charlie.hosting.inovem.int
54786	Internal		Check for Security Notices and System Updates
54888	OpenCorporates		Storage warning: /var/lib/docker on build2.opencorporates.internal
54761	Internal		[FIRING: 1 for tcl/avon] KubePodCrashLooping in tcl-monitoring
54757	AskBio		CRITICAL: System Health: Systemd State on edb-iona.askbio.com
54787	AskBio		edb-mull.askbio.com config/timeouts
54843	Internal		Check for Security Notices and System Updates
54897	Internal		Check for Security Notices and System Updates
54905	AskBio		pipenv
54788	Internal		[FIRING: 2 for tcl/avon] KubePodCrashLooping in grafana
54875	OpenCorporates		DatasourceError Tiger Computing (Available RAM - Instance 3 (RDS))
54943	Internal		woodlands.midnighthax.com borg backup issues
54948	DLS Plastics		Site down: DLS Peterborough
54935	OpenCorporates	26 May	Newport data centre unreachable
54890	BD Group	21 May, 26 May	403 HTTP Response Queries
54953	Internal		Check for Security Notices and System Updates
54950	OpenCorporates		Monitoring Alert: CPU usage in RDS
54942	Sucden		Brief VPN outage
54944	OGT		rodney1.internal.ogtip.com reboot
54958	Internal		Check for Security Notices and System Updates
55032	BD Group		CRITICAL: HTTP: www.1stformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
55036	Gravytrain		Puppet not checking-in
54895	Entrepreneurs Circle		CRITICAL: HTTP: nigelbotterill.com HTTPS on srv.entrepreneurscircle.org
54894	Quickline		Zabbix Server Memory Utilization
54968	Gravytrain		TCL updates service failed on app.prod.bf1.grvytrn.co.uk
54969	Internal		Check for Security Notices and System Updates
54988	Reigate College		Site down
54991	AskBio		NTP failing \| macleod.synpromics.com
54995	Azura		Storage alert: /var on ocado2.opentrk.com
55009	AskBio		docker on skye not working
54971	AskBio		edb-jura.askbio.com systemd state/oom
54984	Internal		Check for Security Notices and System Updates
54974	Internal		CRITICAL: Networking: ping4 on lune.tiger-computing.co.uk
54987	Sysdoc		Websites are down
54999	Internal		Check for Security Notices and System Updates
55008	Internal		Check for Security Notices and System Updates
54997	Cambridge Flow Solutions		cfsj01 node is slower
55011	AskBio		time on skye is 1 hr out - causing rapidly expiring tokens
55027	OpenCorporates		knowledge.opencorporates.com
55035	Internal		Dashboard showing a ticket stuck in triage
55028	Internal		Check for Security Notices and System Updates
55014	AskBio		/tmp filled up on edb-coll.askbio.com
55015	Internal		Check for Security Notices and System Updates
55016	Rotastat		CRITICAL: Backups: Duply config backups.eu-west-1.aws.rotastat.com on gallus.rotastat.com
55021	OGT		Screen issue
54975	OpenCorporates	03 Jun	CRITICAL: Systemd State on haproxy13.opencorporates.internal
54776	Ingeus	13 May	DaemonSet rollout stuck \| kube-system/csi-azuredisk-node

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	54.082 msec
System CPU time	0.000 msec
Total CPU time	54.082 msec
Elapsed time	77.440 msec
Context switches	32 voluntary, 85 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-06-06&start=2025-05-05
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-06-06'
'start'	'2025-05-05'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 5, 5), 'end': datetime.date(2025, 6, 6)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-06-06&start=2025-05-05' [GET]>
tickets	[<Ticket(id=5465, rt_number=54758, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-08 00:00:03, last_txn_id=0>, <Ticket(id=5404, rt_number=54697, queue=Incidents, subject=WARNING: Mail: Queue Length on dls-filestore1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=20, created=2025-05-06 09:16:08, last_txn_id=0>, <Ticket(id=5398, rt_number=54691, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-05-05 00:00:08, last_txn_id=0>, <Ticket(id=5440, rt_number=54733, queue=Incidents, subject=Puppet not checking in, ticket_status=closed, client=Internal, priority=60, created=2025-05-06 11:22:52, last_txn_id=0>, <Ticket(id=5450, rt_number=54743, queue=Incidents, subject=Backgrounder2 crash, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-05-06 15:17:27, last_txn_id=0>, <Ticket(id=5525, rt_number=54850, queue=Incidents, subject=etx/prod/tcl-monitoring/eventrouter image issue, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-05-14 12:03:27, last_txn_id=0>, <Ticket(id=5549, rt_number=54874, queue=Incidents, subject=DOWN: megastar03/04.sucden.co.uk, ticket_status=closed, client=Sucden, priority=70, created=2025-05-17 11:03:18, last_txn_id=0>, <Ticket(id=5406, rt_number=54699, queue=Incidents, subject=DOWN: .tusknet, ticket_status=closed, client=Tusk IC, priority=60, created=2025-05-06 09:30:01, last_txn_id=0>, <Ticket(id=5454, rt_number=54747, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-07 00:00:03, last_txn_id=0>, <Ticket(id=5510, rt_number=54835, queue=Incidents, subject=sql13.opencorporates.internal - ZFS Health sanoid_cacheupdate, ticket_status=closed, client=OpenCorporates, priority=40, created=2025-05-13 12:56:05, last_txn_id=0>, <Ticket(id=5520, rt_number=54845, queue=Incidents, subject=cfsj0.cfs connection lost, ticket_status=closed, client=Cambridge Flow Solutions, priority=71, created=2025-05-14 09:47:37, last_txn_id=0>, <Ticket(id=5552, rt_number=54877, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=60, created=2025-05-19 00:00:05, last_txn_id=0>, <Ticket(id=5383, rt_number=54676, queue=Incidents, subject=Puppet checking-in on woodlands.midnighthax.com, ticket_status=closed, client=Internal, priority=51, created=2025-05-01 14:08:37, last_txn_id=0>, <Ticket(id=5515, rt_number=54840, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2025-05-13 16:49:40, last_txn_id=0>, <Ticket(id=5536, rt_number=54861, queue=Incidents, subject=RDrive mount, ticket_status=closed, client=AskBio, priority=71, created=2025-05-15 12:53:35, last_txn_id=0>, <Ticket(id=5722, rt_number=55018, queue=Incidents, subject=Disk errors on Oscar, ticket_status=closed, client=Kahootz, priority=62, created=2025-06-05 09:35:11, last_txn_id=0>, <Ticket(id=5524, rt_number=54849, queue=Incidents, subject=CRITICAL: Backups: rsnapshot daily on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=51, created=2025-05-14 11:58:07, last_txn_id=0>, <Ticket(id=5600, rt_number=54927, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-23 00:00:03, last_txn_id=0>, <Ticket(id=5480, rt_number=54773, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-09 00:00:03, last_txn_id=0>, <Ticket(id=5530, rt_number=54855, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-15 00:00:03, last_txn_id=0>, <Ticket(id=5486, rt_number=54779, queue=Incidents, subject=WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=40, created=2025-05-09 11:12:12, last_txn_id=0>, <Ticket(id=5473, rt_number=54766, queue=Incidents, subject=RADIUS, ticket_status=closed, client=Quickline, priority=71, created=2025-05-08 12:00:06, last_txn_id=0>, <Ticket(id=5392, rt_number=54685, queue=Incidents, subject=mathsgpu2/3 offline, ticket_status=closed, client=Edinburgh University, priority=71, created=2025-05-02 17:47:46, last_txn_id=0>, <Ticket(id=5482, rt_number=54775, queue=Incidents, subject=CRITICAL: Systemd State on sql13.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-05-09 08:33:50, last_txn_id=0>, <Ticket(id=5559, rt_number=54884, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-20 00:00:03, last_txn_id=0>, <Ticket(id=5485, rt_number=54778, queue=Incidents, subject=Drive Filling - RADIUS, ticket_status=closed, client=Quickline, priority=61, created=2025-05-09 09:46:13, last_txn_id=0>, <Ticket(id=5554, rt_number=54879, queue=Incidents, subject=WARNING: Storage: Ceph Health on severn1-3.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=50, created=2025-05-19 08:37:47, last_txn_id=0>, <Ticket(id=5403, rt_number=54696, queue=Incidents, subject=Unmerged config files on interstar03,04,05, ticket_status=closed, client=Sucden, priority=40, created=2025-05-06 09:10:04, last_txn_id=0>, <Ticket(id=5586, rt_number=54912, queue=Incidents, subject=Zabbix Reboot, ticket_status=closed, client=Quickline, priority=60, created=2025-05-22 09:25:25, last_txn_id=0>, <Ticket(id=5610, rt_number=54937, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-05-26 00:00:04, last_txn_id=0>, <Ticket(id=5620, rt_number=54947, queue=Incidents, subject=etx/prod/gitlab postgress data pvc usage, ticket_status=closed, client=eTherapeutics, priority=50, created=2025-05-27 10:52:49, last_txn_id=0>, <Ticket(id=5581, rt_number=54907, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-22 00:00:03, last_txn_id=0>, <Ticket(id=5476, rt_number=54769, queue=Incidents, subject=Backgrounder2 crash, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-05-08 13:08:20, last_txn_id=0>, <Ticket(id=5500, rt_number=54793, queue=Incidents, subject=arcturus failed system updates, ticket_status=closed, client=Novadata, priority=41, created=2025-05-12 17:44:59, last_txn_id=0>, <Ticket(id=5501, rt_number=54794, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-13 00:00:03, last_txn_id=0>, <Ticket(id=5506, rt_number=54799, queue=Incidents, subject=*.ogtip.com connectivity issue, ticket_status=closed, client=OGT, priority=80, created=2025-05-13 08:54:35, last_txn_id=0>, <Ticket(id=5619, rt_number=54946, queue=Incidents, subject=CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=40, created=2025-05-27 09:53:45, last_txn_id=0>, <Ticket(id=5491, rt_number=54784, queue=Incidents, subject=CRITICAL: HTTP: Status HTTPS (main) on charlie.hosting.inovem.int, ticket_status=closed, client=Kahootz, priority=50, created=2025-05-11 14:05:38, last_txn_id=0>, <Ticket(id=5493, rt_number=54786, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=60, created=2025-05-12 00:00:05, last_txn_id=0>, <Ticket(id=5563, rt_number=54888, queue=Incidents, subject=Storage warning: /var/lib/docker on build2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-05-20 10:03:21, last_txn_id=0>, <Ticket(id=5468, rt_number=54761, queue=Incidents, subject=[FIRING: 1 for tcl/avon] KubePodCrashLooping in tcl-monitoring, ticket_status=closed, client=Internal, priority=50, created=2025-05-08 08:48:28, last_txn_id=0>, <Ticket(id=5464, rt_number=54757, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2025-05-07 18:10:59, last_txn_id=0>, <Ticket(id=5494, rt_number=54787, queue=Incidents, subject=edb-mull.askbio.com config/timeouts, ticket_status=closed, client=AskBio, priority=81, created=2025-05-12 08:05:06, last_txn_id=0>, <Ticket(id=5518, rt_number=54843, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-14 00:00:03, last_txn_id=0>, <Ticket(id=5572, rt_number=54897, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-21 00:00:03, last_txn_id=0>, <Ticket(id=5579, rt_number=54905, queue=Incidents, subject=pipenv, ticket_status=closed, client=AskBio, priority=80, created=2025-05-21 15:24:49, last_txn_id=0>, <Ticket(id=5495, rt_number=54788, queue=Incidents, subject=[FIRING: 2 for tcl/avon] KubePodCrashLooping in grafana, ticket_status=closed, client=Internal, priority=50, created=2025-05-12 08:50:35, last_txn_id=0>, <Ticket(id=5550, rt_number=54875, queue=Incidents, subject=DatasourceError Tiger Computing (Available RAM - Instance 3 (RDS)), ticket_status=closed, client=OpenCorporates, priority=0, created=2025-05-18 08:45:59, last_txn_id=0>, <Ticket(id=5616, rt_number=54943, queue=Incidents, subject=woodlands.midnighthax.com borg backup issues, ticket_status=closed, client=Internal, priority=50, created=2025-05-27 08:06:35, last_txn_id=0>, <Ticket(id=5621, rt_number=54948, queue=Incidents, subject=Site down: DLS Peterborough, ticket_status=closed, client=DLS Plastics, priority=60, created=2025-05-27 13:13:30, last_txn_id=0>, <Ticket(id=5608, rt_number=54935, queue=Incidents, subject=Newport data centre unreachable, ticket_status=closed, client=OpenCorporates, priority=91, created=2025-05-25 11:52:22, last_txn_id=0>, <Ticket(id=5565, rt_number=54890, queue=Incidents, subject=403 HTTP Response Queries, ticket_status=closed, client=BD Group, priority=52, created=2025-05-20 11:00:15, last_txn_id=0>, <Ticket(id=5626, rt_number=54953, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-28 00:00:03, last_txn_id=0>, <Ticket(id=5623, rt_number=54950, queue=Incidents, subject=Monitoring Alert: CPU usage in RDS , ticket_status=closed, client=OpenCorporates, priority=61, created=2025-05-27 15:02:31, last_txn_id=0>, <Ticket(id=5615, rt_number=54942, queue=Incidents, subject=Brief VPN outage, ticket_status=closed, client=Sucden, priority=61, created=2025-05-27 02:46:34, last_txn_id=0>, <Ticket(id=5617, rt_number=54944, queue=Incidents, subject=rodney1.internal.ogtip.com reboot, ticket_status=closed, client=OGT, priority=61, created=2025-05-27 08:21:14, last_txn_id=0>, <Ticket(id=5631, rt_number=54958, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-29 00:00:03, last_txn_id=0>, <Ticket(id=5736, rt_number=55032, queue=Incidents, subject=CRITICAL: HTTP: www.1stformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=2, created=2025-06-06 07:43:33, last_txn_id=0>, <Ticket(id=5741, rt_number=55036, queue=Incidents, subject=Puppet not checking-in, ticket_status=closed, client=Gravytrain, priority=51, created=2025-06-06 14:16:52, last_txn_id=0>, <Ticket(id=5570, rt_number=54895, queue=Incidents, subject=CRITICAL: HTTP: nigelbotterill.com HTTPS on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=71, created=2025-05-20 17:39:07, last_txn_id=0>, <Ticket(id=5569, rt_number=54894, queue=Incidents, subject=Zabbix Server Memory Utilization, ticket_status=closed, client=Quickline, priority=61, created=2025-05-20 16:00:11, last_txn_id=0>, <Ticket(id=5641, rt_number=54968, queue=Incidents, subject=TCL updates service failed on app.prod.bf1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=61, created=2025-05-29 17:29:50, last_txn_id=0>, <Ticket(id=5642, rt_number=54969, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-30 00:00:02, last_txn_id=0>, <Ticket(id=5660, rt_number=54988, queue=Incidents, subject=Site down, ticket_status=closed, client=Reigate College, priority=71, created=2025-06-02 08:09:22, last_txn_id=0>, <Ticket(id=5663, rt_number=54991, queue=Incidents, subject=NTP failing \| macleod.synpromics.com, ticket_status=closed, client=AskBio, priority=82, created=2025-06-02 08:46:05, last_txn_id=0>, <Ticket(id=5667, rt_number=54995, queue=Incidents, subject=Storage alert: /var on ocado2.opentrk.com, ticket_status=closed, client=Azura, priority=52, created=2025-06-02 13:14:09, last_txn_id=0>, <Ticket(id=5713, rt_number=55009, queue=Incidents, subject=docker on skye not working, ticket_status=closed, client=AskBio, priority=61, created=2025-06-04 09:59:01, last_txn_id=2349349>, <Ticket(id=5644, rt_number=54971, queue=Incidents, subject=edb-jura.askbio.com systemd state/oom, ticket_status=closed, client=AskBio, priority=81, created=2025-05-30 07:49:14, last_txn_id=0>, <Ticket(id=5656, rt_number=54984, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-02 00:00:06, last_txn_id=0>, <Ticket(id=5647, rt_number=54974, queue=Incidents, subject=CRITICAL: Networking: ping4 on lune.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-05-30 17:39:25, last_txn_id=0>, <Ticket(id=5659, rt_number=54987, queue=Incidents, subject=Websites are down , ticket_status=closed, client=Sysdoc, priority=71, created=2025-06-02 07:36:04, last_txn_id=0>, <Ticket(id=5671, rt_number=54999, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-03 00:00:02, last_txn_id=0>, <Ticket(id=5712, rt_number=55008, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-04 00:00:02, last_txn_id=0>, <Ticket(id=5669, rt_number=54997, queue=Incidents, subject=cfsj01 node is slower, ticket_status=closed, client=Cambridge Flow Solutions, priority=41, created=2025-06-02 15:50:26, last_txn_id=0>, <Ticket(id=5715, rt_number=55011, queue=Incidents, subject=time on skye is 1 hr out - causing rapidly expiring tokens, ticket_status=closed, client=AskBio, priority=81, created=2025-06-04 10:28:09, last_txn_id=0>, <Ticket(id=5731, rt_number=55027, queue=Incidents, subject=knowledge.opencorporates.com, ticket_status=closed, client=OpenCorporates, priority=1, created=2025-06-05 23:17:00, last_txn_id=0>, <Ticket(id=5739, rt_number=55035, queue=Incidents, subject=Dashboard showing a ticket stuck in triage, ticket_status=closed, client=Internal, priority=51, created=2025-06-06 09:12:38, last_txn_id=0>, <Ticket(id=5732, rt_number=55028, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-06 00:00:02, last_txn_id=0>, <Ticket(id=5718, rt_number=55014, queue=Incidents, subject=/tmp filled up on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=91, created=2025-06-04 16:56:53, last_txn_id=0>, <Ticket(id=5719, rt_number=55015, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-06-05 00:00:02, last_txn_id=0>, <Ticket(id=5720, rt_number=55016, queue=Incidents, subject=CRITICAL: Backups: Duply config backups.eu-west-1.aws.rotastat.com on gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=51, created=2025-06-05 08:18:16, last_txn_id=0>, <Ticket(id=5725, rt_number=55021, queue=Incidents, subject=Screen issue, ticket_status=closed, client=OGT, priority=41, created=2025-06-05 11:38:00, last_txn_id=0>, <Ticket(id=5648, rt_number=54975, queue=Incidents, subject=CRITICAL: Systemd State on haproxy13.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=72, created=2025-05-30 19:40:09, last_txn_id=0>, <Ticket(id=5483, rt_number=54776, queue=Incidents, subject=DaemonSet rollout stuck \| kube-system/csi-azuredisk-node , ticket_status=closed, client=Ingeus, priority=41, created=2025-05-09 09:06:13, last_txn_id=0>]

Client updates report (Incidents)

05 May - 06 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 20:17:48.934923	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.934973	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.934983	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.934990	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.934996	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935001	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935006	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935011	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935016	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935021	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935026	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935031	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935036	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935041	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935046	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935051	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935056	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935061	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935067	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935073	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935079	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935085	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935090	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935095	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935100	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935106	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935111	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935116	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935121	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935126	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935131	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935137	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935142	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935147	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935153	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935158	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935162	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935167	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935172	xxx	./services/model.py:838
DEBUG	2026-07-09 20:17:48.935177	xxx	./services/model.py:838