Client updates report (Incidents)

26 May - 30 May

RT	Client	Replies missed	Subject
54937	Internal		Check for Security Notices and System Updates
54947	eTherapeutics		etx/prod/gitlab postgress data pvc usage
54946	Advensys		CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal
54943	Internal		woodlands.midnighthax.com borg backup issues
54948	DLS Plastics		Site down: DLS Peterborough
54935	OpenCorporates	26 May	Newport data centre unreachable
54890	BD Group	26 May	403 HTTP Response Queries
54953	Internal		Check for Security Notices and System Updates
54950	OpenCorporates		Monitoring Alert: CPU usage in RDS
54942	Sucden		Brief VPN outage
54944	OGT		rodney1.internal.ogtip.com reboot
54958	Internal		Check for Security Notices and System Updates
54968	Gravytrain		TCL updates service failed on app.prod.bf1.grvytrn.co.uk
54969	Internal		Check for Security Notices and System Updates
54971	AskBio		edb-jura.askbio.com systemd state/oom
54974	Internal		CRITICAL: Networking: ping4 on lune.tiger-computing.co.uk
54975	OpenCorporates		CRITICAL: Systemd State on haproxy13.opencorporates.internal

git hash: master (c8fe59db)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	17.929 msec
System CPU time	0.000 msec
Total CPU time	17.929 msec
Elapsed time	27.998 msec
Context switches	12 voluntary, 25 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-30&start=2025-05-26
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-05-30'
'start'	'2025-05-26'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 5, 26), 'end': datetime.date(2025, 5, 30)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-05-30&start=2025-05-26' [GET]>
session	<SecureCookieSession {}>
tickets	[<Ticket(id=5610, rt_number=54937, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-05-26 00:00:04, last_txn_id=0>, <Ticket(id=5620, rt_number=54947, queue=Incidents, subject=etx/prod/gitlab postgress data pvc usage, ticket_status=closed, client=eTherapeutics, priority=50, created=2025-05-27 10:52:49, last_txn_id=0>, <Ticket(id=5619, rt_number=54946, queue=Incidents, subject=CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=40, created=2025-05-27 09:53:45, last_txn_id=0>, <Ticket(id=5616, rt_number=54943, queue=Incidents, subject=woodlands.midnighthax.com borg backup issues, ticket_status=closed, client=Internal, priority=50, created=2025-05-27 08:06:35, last_txn_id=0>, <Ticket(id=5621, rt_number=54948, queue=Incidents, subject=Site down: DLS Peterborough, ticket_status=closed, client=DLS Plastics, priority=60, created=2025-05-27 13:13:30, last_txn_id=0>, <Ticket(id=5608, rt_number=54935, queue=Incidents, subject=Newport data centre unreachable, ticket_status=closed, client=OpenCorporates, priority=91, created=2025-05-25 11:52:22, last_txn_id=0>, <Ticket(id=5565, rt_number=54890, queue=Incidents, subject=403 HTTP Response Queries, ticket_status=closed, client=BD Group, priority=52, created=2025-05-20 11:00:15, last_txn_id=0>, <Ticket(id=5626, rt_number=54953, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-28 00:00:03, last_txn_id=0>, <Ticket(id=5623, rt_number=54950, queue=Incidents, subject=Monitoring Alert: CPU usage in RDS , ticket_status=closed, client=OpenCorporates, priority=61, created=2025-05-27 15:02:31, last_txn_id=0>, <Ticket(id=5615, rt_number=54942, queue=Incidents, subject=Brief VPN outage, ticket_status=closed, client=Sucden, priority=61, created=2025-05-27 02:46:34, last_txn_id=0>, <Ticket(id=5617, rt_number=54944, queue=Incidents, subject=rodney1.internal.ogtip.com reboot, ticket_status=closed, client=OGT, priority=61, created=2025-05-27 08:21:14, last_txn_id=0>, <Ticket(id=5631, rt_number=54958, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-29 00:00:03, last_txn_id=0>, <Ticket(id=5641, rt_number=54968, queue=Incidents, subject=TCL updates service failed on app.prod.bf1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=61, created=2025-05-29 17:29:50, last_txn_id=0>, <Ticket(id=5642, rt_number=54969, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-30 00:00:02, last_txn_id=0>, <Ticket(id=5644, rt_number=54971, queue=Incidents, subject=edb-jura.askbio.com systemd state/oom, ticket_status=closed, client=AskBio, priority=81, created=2025-05-30 07:49:14, last_txn_id=0>, <Ticket(id=5647, rt_number=54974, queue=Incidents, subject=CRITICAL: Networking: ping4 on lune.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-05-30 17:39:25, last_txn_id=0>, <Ticket(id=5648, rt_number=54975, queue=Incidents, subject=CRITICAL: Systemd State on haproxy13.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=72, created=2025-05-30 19:40:09, last_txn_id=0>]

Client updates report (Incidents)

26 May - 30 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 16:00:44.216814	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216858	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216870	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216878	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216885	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216892	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216898	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216904	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216910	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216917	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216922	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216928	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216934	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216940	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216946	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216952	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216958	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216964	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216969	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216975	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216981	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216987	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216993	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.216999	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217004	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217010	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217016	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217021	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217027	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217033	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217039	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217044	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217050	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217056	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217061	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217067	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217073	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217078	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217083	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217089	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217094	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217099	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217105	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217111	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217116	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217122	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217130	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217137	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217143	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217148	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217174	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217181	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217188	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217194	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217200	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217206	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217212	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217218	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217224	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217230	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217236	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217241	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217248	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217253	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217259	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217264	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217270	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217276	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217282	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217288	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217294	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217299	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217305	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217311	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217317	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217322	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217328	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217334	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217340	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217346	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217352	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217357	xxx	./services/model.py:838
DEBUG	2025-12-06 16:00:44.217363	xxx	./services/model.py:838