Client updates report (Incidents)

27 May

RT	Client	Replies missed	Subject
54937	Internal		Check for Security Notices and System Updates
54947	eTherapeutics		etx/prod/gitlab postgress data pvc usage
54946	Advensys		CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal
54943	Internal		woodlands.midnighthax.com borg backup issues
54948	DLS Plastics		Site down: DLS Peterborough
54935	OpenCorporates	26 May	Newport data centre unreachable
54890	BD Group	26 May	403 HTTP Response Queries
54950	OpenCorporates		Monitoring Alert: CPU usage in RDS
54942	Sucden		Brief VPN outage
54944	OGT		rodney1.internal.ogtip.com reboot

git hash: master (7b546e95)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	9.279 msec
System CPU time	0.057 msec
Total CPU time	9.336 msec
Elapsed time	16.238 msec
Context switches	9 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-27&start=2025-05-27
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-05-27'
'start'	'2025-05-27'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 5, 27), 'end': datetime.date(2025, 5, 27)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-05-27&start=2025-05-27' [GET]>
tickets	[<Ticket(id=5610, rt_number=54937, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-05-26 00:00:04, last_txn_id=0>, <Ticket(id=5620, rt_number=54947, queue=Incidents, subject=etx/prod/gitlab postgress data pvc usage, ticket_status=closed, client=eTherapeutics, priority=50, created=2025-05-27 10:52:49, last_txn_id=0>, <Ticket(id=5619, rt_number=54946, queue=Incidents, subject=CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=40, created=2025-05-27 09:53:45, last_txn_id=0>, <Ticket(id=5616, rt_number=54943, queue=Incidents, subject=woodlands.midnighthax.com borg backup issues, ticket_status=closed, client=Internal, priority=50, created=2025-05-27 08:06:35, last_txn_id=0>, <Ticket(id=5621, rt_number=54948, queue=Incidents, subject=Site down: DLS Peterborough, ticket_status=closed, client=DLS Plastics, priority=60, created=2025-05-27 13:13:30, last_txn_id=0>, <Ticket(id=5608, rt_number=54935, queue=Incidents, subject=Newport data centre unreachable, ticket_status=closed, client=OpenCorporates, priority=91, created=2025-05-25 11:52:22, last_txn_id=0>, <Ticket(id=5565, rt_number=54890, queue=Incidents, subject=403 HTTP Response Queries, ticket_status=closed, client=BD Group, priority=52, created=2025-05-20 11:00:15, last_txn_id=0>, <Ticket(id=5623, rt_number=54950, queue=Incidents, subject=Monitoring Alert: CPU usage in RDS , ticket_status=closed, client=OpenCorporates, priority=61, created=2025-05-27 15:02:31, last_txn_id=0>, <Ticket(id=5615, rt_number=54942, queue=Incidents, subject=Brief VPN outage, ticket_status=closed, client=Sucden, priority=61, created=2025-05-27 02:46:34, last_txn_id=0>, <Ticket(id=5617, rt_number=54944, queue=Incidents, subject=rodney1.internal.ogtip.com reboot, ticket_status=closed, client=OGT, priority=61, created=2025-05-27 08:21:14, last_txn_id=0>]

Client updates report (Incidents)

27 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 07:40:11.687242	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687292	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687308	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687320	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687332	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687340	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687346	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687353	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687359	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687366	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687373	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687379	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687386	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687392	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687398	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687404	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687412	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687419	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687425	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687431	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687437	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687443	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687449	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687455	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687460	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687466	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687471	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687477	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687485	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687493	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687502	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687511	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687517	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687523	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687529	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687535	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687541	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687547	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687553	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687558	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687564	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687570	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687576	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687593	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687603	xxx	./services/model.py:838
DEBUG	2026-03-27 07:40:11.687612	xxx	./services/model.py:838