Client updates report (Incidents)

19 May - 23 May

RT	Client	Replies missed	Subject
54850	eTherapeutics	15 May	etx/prod/tcl-monitoring/eventrouter image issue
54874	Sucden		DOWN: megastar03/04.sucden.co.uk
54845	Cambridge Flow Solutions		cfsj0*.cfs connection lost
54877	Internal		Check for Security Notices and System Updates
54927	Internal		Check for Security Notices and System Updates
54884	Internal		Check for Security Notices and System Updates
54879	Internal		WARNING: Storage: Ceph Health on severn1-3.tiger-computing.co.uk
54912	Quickline		Zabbix Reboot
54907	Internal		Check for Security Notices and System Updates
54888	OpenCorporates		Storage warning: /var/lib/docker on build2.opencorporates.internal
54897	Internal		Check for Security Notices and System Updates
54905	AskBio		pipenv
54875	OpenCorporates		DatasourceError Tiger Computing (Available RAM - Instance 3 (RDS))
54890	BD Group	21 May	403 HTTP Response Queries
54895	Entrepreneurs Circle		CRITICAL: HTTP: nigelbotterill.com HTTPS on srv.entrepreneurscircle.org
54894	Quickline		Zabbix Server Memory Utilization

git hash: master (7b546e95)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	28.179 msec
System CPU time	0.000 msec
Total CPU time	28.179 msec
Elapsed time	44.368 msec
Context switches	20 voluntary, 3 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-23&start=2025-05-19
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-05-23'
'start'	'2025-05-19'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 5, 19), 'end': datetime.date(2025, 5, 23)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-05-23&start=2025-05-19' [GET]>
tickets	[<Ticket(id=5525, rt_number=54850, queue=Incidents, subject=etx/prod/tcl-monitoring/eventrouter image issue, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-05-14 12:03:27, last_txn_id=0>, <Ticket(id=5549, rt_number=54874, queue=Incidents, subject=DOWN: megastar03/04.sucden.co.uk, ticket_status=closed, client=Sucden, priority=70, created=2025-05-17 11:03:18, last_txn_id=0>, <Ticket(id=5520, rt_number=54845, queue=Incidents, subject=cfsj0*.cfs connection lost, ticket_status=closed, client=Cambridge Flow Solutions, priority=71, created=2025-05-14 09:47:37, last_txn_id=0>, <Ticket(id=5552, rt_number=54877, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=60, created=2025-05-19 00:00:05, last_txn_id=0>, <Ticket(id=5600, rt_number=54927, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-23 00:00:03, last_txn_id=0>, <Ticket(id=5559, rt_number=54884, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-20 00:00:03, last_txn_id=0>, <Ticket(id=5554, rt_number=54879, queue=Incidents, subject=WARNING: Storage: Ceph Health on severn1-3.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=50, created=2025-05-19 08:37:47, last_txn_id=0>, <Ticket(id=5586, rt_number=54912, queue=Incidents, subject=Zabbix Reboot, ticket_status=closed, client=Quickline, priority=60, created=2025-05-22 09:25:25, last_txn_id=0>, <Ticket(id=5581, rt_number=54907, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-22 00:00:03, last_txn_id=0>, <Ticket(id=5563, rt_number=54888, queue=Incidents, subject=Storage warning: /var/lib/docker on build2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-05-20 10:03:21, last_txn_id=0>, <Ticket(id=5572, rt_number=54897, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-21 00:00:03, last_txn_id=0>, <Ticket(id=5579, rt_number=54905, queue=Incidents, subject=pipenv, ticket_status=closed, client=AskBio, priority=80, created=2025-05-21 15:24:49, last_txn_id=0>, <Ticket(id=5550, rt_number=54875, queue=Incidents, subject=DatasourceError Tiger Computing (Available RAM - Instance 3 (RDS)), ticket_status=closed, client=OpenCorporates, priority=0, created=2025-05-18 08:45:59, last_txn_id=0>, <Ticket(id=5565, rt_number=54890, queue=Incidents, subject=403 HTTP Response Queries, ticket_status=closed, client=BD Group, priority=52, created=2025-05-20 11:00:15, last_txn_id=0>, <Ticket(id=5570, rt_number=54895, queue=Incidents, subject=CRITICAL: HTTP: nigelbotterill.com HTTPS on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=71, created=2025-05-20 17:39:07, last_txn_id=0>, <Ticket(id=5569, rt_number=54894, queue=Incidents, subject=Zabbix Server Memory Utilization, ticket_status=closed, client=Quickline, priority=61, created=2025-05-20 16:00:11, last_txn_id=0>]

Client updates report (Incidents)

19 May - 23 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 09:34:57.984014	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984058	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984069	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984078	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984085	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984092	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984099	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984104	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984110	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984116	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984122	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984128	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984134	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984140	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984146	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984151	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984157	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984163	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984169	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984174	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984180	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984186	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984192	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984197	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984236	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984249	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984259	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984267	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984276	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984282	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984288	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984296	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984303	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984309	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984316	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984322	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984329	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984334	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984340	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984346	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984351	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984358	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984363	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984370	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984375	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984381	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984387	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984392	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984398	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984405	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984410	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984415	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984420	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984426	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984431	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984436	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984440	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984446	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984520	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984530	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984535	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984541	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984546	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984551	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984556	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984562	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984567	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984572	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984577	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984582	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984587	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984593	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984598	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984603	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984608	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984613	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984618	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984632	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984639	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984645	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984650	xxx	./services/model.py:838
DEBUG	2026-03-27 09:34:57.984656	xxx	./services/model.py:838