Client updates report (Incidents)

21 Apr - 23 May

RT	Client	Replies missed	Subject
54758	Internal		Check for Security Notices and System Updates
54697	DLS Plastics		WARNING: Mail: Queue Length on dls-filestore1.dls.internal
54691	Internal		Check for Security Notices and System Updates
54733	Internal		Puppet not checking in
54743	OpenCorporates		Backgrounder2 crash
54850	eTherapeutics	15 May	etx/prod/tcl-monitoring/eventrouter image issue
54874	Sucden		DOWN: megastar03/04.sucden.co.uk
54699	Tusk IC		DOWN: *.tusknet
54747	Internal		Check for Security Notices and System Updates
54835	OpenCorporates		sql13.opencorporates.internal - ZFS Health sanoid_cacheupdate
54845	Cambridge Flow Solutions	15 May	cfsj0*.cfs connection lost
54877	Internal		Check for Security Notices and System Updates
54661	Internal		Check for Security Notices and System Updates
54676	Internal		Puppet checking-in on woodlands.midnighthax.com
54677	Internal		Check for Security Notices and System Updates
54840	Gravytrain		WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
54683	OpenCorporates		backgrounder2 stalled
54861	AskBio		RDrive mount
54849	Tusk IC		CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
54927	Internal		Check for Security Notices and System Updates
54773	Internal		Check for Security Notices and System Updates
54855	Internal		Check for Security Notices and System Updates
54779	eTherapeutics		WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk
54766	Quickline		RADIUS
54685	Edinburgh University		mathsgpu2/3 offline
54652	Tusk IC		DOWN: *.tusknet
54775	OpenCorporates		CRITICAL: Systemd State on sql13.opencorporates.internal
54884	Internal		Check for Security Notices and System Updates
54595	OpenCorporates	21 Apr	frontend-sentinel12.opencorporates.internal
54778	Quickline		Drive Filling - RADIUS
54588	Reigate College	19 Apr	Backups cannot reach rc-mss.reigate.ac.uk
54594	Internal	21 Apr	Check for Security Notices and System Updates
54668	Internal		Check for Security Notices and System Updates
54612	Internal		Check for Security Notices and System Updates
54879	Internal		WARNING: Storage: Ceph Health on severn1-3.tiger-computing.co.uk
54696	Sucden		Unmerged config files on interstar03,04,05
54511	OpenCorporates	15 Apr	sec1 backup failure
54912	Quickline		Zabbix Reboot
54604	OpenCorporates		frontend-sentinel12 connection fail
54585	ERF Electrical	19 Apr	WARNING: Security: WordPress Versions on weblive.erfelectrical.co.uk
54645	Sucden	30 Apr	Mail Queue Check not working \| declan
54502	OpenCorporates	14 Apr	san1 drive failure
54605	Internal		Check for Security Notices and System Updates
54619	Global Brands		CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal
54656	OpenCorporates	29 Apr	CRITICAL: Check Ceph Health on san1.opencorporates.internal
54376	AskBio	19 Apr	CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com
54626	Internal		Check for Security Notices and System Updates
54591	Novadata	18 Apr, 24 Apr	X2go connection failure
54635	Kahootz		CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com
54582	Quickline	18 Apr	DNS issues on aql-svr-zabbix-app.quickline.co.uk
54638	BD Group		ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts
54623	OGT	26 Apr	blaney.internal.ogtip.com disk volume usage /srv
54624	OpenCorporates		[FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope
54650	Geograph		Persistent Volume filling up
54646	BD Group		CRITICAL: HTTP: portal.ownyourownbusiness.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54637	Internal		Check for Security Notices and System Updates
54907	Internal		Check for Security Notices and System Updates
54769	OpenCorporates		Backgrounder2 crash
54793	Novadata		arcturus failed system updates
54794	Internal		Check for Security Notices and System Updates
54799	OGT		*.ogtip.com connectivity issue
54784	Kahootz		CRITICAL: HTTP: Status HTTPS (main) on charlie.hosting.inovem.int
54786	Internal		Check for Security Notices and System Updates
54888	OpenCorporates		Storage warning: /var/lib/docker on build2.opencorporates.internal
54761	Internal		[FIRING: 1 for tcl/avon] KubePodCrashLooping in tcl-monitoring
54757	AskBio		CRITICAL: System Health: Systemd State on edb-iona.askbio.com
54787	AskBio		edb-mull.askbio.com config/timeouts
54843	Internal		Check for Security Notices and System Updates
54897	Internal		Check for Security Notices and System Updates
54905	AskBio		pipenv
54788	Internal		[FIRING: 2 for tcl/avon] KubePodCrashLooping in grafana
54875	OpenCorporates		DatasourceError Tiger Computing (Available RAM - Instance 3 (RDS))
54890	BD Group	21 May	403 HTTP Response Queries
54895	Entrepreneurs Circle		CRITICAL: HTTP: nigelbotterill.com HTTPS on srv.entrepreneurscircle.org
54894	Quickline		Zabbix Server Memory Utilization
54684	AskBio		edb-lab-skye.askbio.com storage volume usage /
54776	Ingeus	13 May	DaemonSet rollout stuck \| kube-system/csi-azuredisk-node

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	180.326 msec
System CPU time	4.283 msec
Total CPU time	184.609 msec
Elapsed time	203.466 msec
Context switches	96 voluntary, 6 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-23&start=2025-04-21
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-05-23'
'start'	'2025-04-21'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 4, 21), 'end': datetime.date(2025, 5, 23)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-05-23&start=2025-04-21' [GET]>
tickets	[<Ticket(id=5465, rt_number=54758, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-08 00:00:03, last_txn_id=0>, <Ticket(id=5404, rt_number=54697, queue=Incidents, subject=WARNING: Mail: Queue Length on dls-filestore1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=20, created=2025-05-06 09:16:08, last_txn_id=0>, <Ticket(id=5398, rt_number=54691, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-05-05 00:00:08, last_txn_id=0>, <Ticket(id=5440, rt_number=54733, queue=Incidents, subject=Puppet not checking in, ticket_status=closed, client=Internal, priority=60, created=2025-05-06 11:22:52, last_txn_id=0>, <Ticket(id=5450, rt_number=54743, queue=Incidents, subject=Backgrounder2 crash, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-05-06 15:17:27, last_txn_id=0>, <Ticket(id=5525, rt_number=54850, queue=Incidents, subject=etx/prod/tcl-monitoring/eventrouter image issue, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-05-14 12:03:27, last_txn_id=0>, <Ticket(id=5549, rt_number=54874, queue=Incidents, subject=DOWN: megastar03/04.sucden.co.uk, ticket_status=closed, client=Sucden, priority=70, created=2025-05-17 11:03:18, last_txn_id=0>, <Ticket(id=5406, rt_number=54699, queue=Incidents, subject=DOWN: .tusknet, ticket_status=closed, client=Tusk IC, priority=60, created=2025-05-06 09:30:01, last_txn_id=0>, <Ticket(id=5454, rt_number=54747, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-07 00:00:03, last_txn_id=0>, <Ticket(id=5510, rt_number=54835, queue=Incidents, subject=sql13.opencorporates.internal - ZFS Health sanoid_cacheupdate, ticket_status=closed, client=OpenCorporates, priority=40, created=2025-05-13 12:56:05, last_txn_id=0>, <Ticket(id=5520, rt_number=54845, queue=Incidents, subject=cfsj0.cfs connection lost, ticket_status=closed, client=Cambridge Flow Solutions, priority=71, created=2025-05-14 09:47:37, last_txn_id=0>, <Ticket(id=5552, rt_number=54877, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=60, created=2025-05-19 00:00:05, last_txn_id=0>, <Ticket(id=5368, rt_number=54661, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-30 00:00:04, last_txn_id=0>, <Ticket(id=5383, rt_number=54676, queue=Incidents, subject=Puppet checking-in on woodlands.midnighthax.com, ticket_status=closed, client=Internal, priority=51, created=2025-05-01 14:08:37, last_txn_id=0>, <Ticket(id=5384, rt_number=54677, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-02 00:00:04, last_txn_id=0>, <Ticket(id=5515, rt_number=54840, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2025-05-13 16:49:40, last_txn_id=0>, <Ticket(id=5390, rt_number=54683, queue=Incidents, subject=backgrounder2 stalled, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-05-02 11:26:35, last_txn_id=0>, <Ticket(id=5536, rt_number=54861, queue=Incidents, subject=RDrive mount, ticket_status=closed, client=AskBio, priority=71, created=2025-05-15 12:53:35, last_txn_id=0>, <Ticket(id=5524, rt_number=54849, queue=Incidents, subject=CRITICAL: Backups: rsnapshot daily on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=51, created=2025-05-14 11:58:07, last_txn_id=0>, <Ticket(id=5600, rt_number=54927, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-23 00:00:03, last_txn_id=0>, <Ticket(id=5480, rt_number=54773, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-09 00:00:03, last_txn_id=0>, <Ticket(id=5530, rt_number=54855, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-15 00:00:03, last_txn_id=0>, <Ticket(id=5486, rt_number=54779, queue=Incidents, subject=WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=40, created=2025-05-09 11:12:12, last_txn_id=0>, <Ticket(id=5473, rt_number=54766, queue=Incidents, subject=RADIUS, ticket_status=closed, client=Quickline, priority=71, created=2025-05-08 12:00:06, last_txn_id=0>, <Ticket(id=5392, rt_number=54685, queue=Incidents, subject=mathsgpu2/3 offline, ticket_status=closed, client=Edinburgh University, priority=71, created=2025-05-02 17:47:46, last_txn_id=0>, <Ticket(id=5357, rt_number=54652, queue=Incidents, subject=DOWN: .tusknet, ticket_status=closed, client=Tusk IC, priority=50, created=2025-04-28 15:58:16, last_txn_id=0>, <Ticket(id=5482, rt_number=54775, queue=Incidents, subject=CRITICAL: Systemd State on sql13.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-05-09 08:33:50, last_txn_id=0>, <Ticket(id=5559, rt_number=54884, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-20 00:00:03, last_txn_id=0>, <Ticket(id=5300, rt_number=54595, queue=Incidents, subject=frontend-sentinel12.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-04-18 02:14:58, last_txn_id=0>, <Ticket(id=5485, rt_number=54778, queue=Incidents, subject=Drive Filling - RADIUS, ticket_status=closed, client=Quickline, priority=61, created=2025-05-09 09:46:13, last_txn_id=0>, <Ticket(id=5293, rt_number=54588, queue=Incidents, subject=Backups cannot reach rc-mss.reigate.ac.uk, ticket_status=closed, client=Reigate College, priority=51, created=2025-04-17 09:55:13, last_txn_id=0>, <Ticket(id=5299, rt_number=54594, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-18 00:00:03, last_txn_id=0>, <Ticket(id=5375, rt_number=54668, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-01 00:00:04, last_txn_id=0>, <Ticket(id=5317, rt_number=54612, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-24 00:00:03, last_txn_id=0>, <Ticket(id=5554, rt_number=54879, queue=Incidents, subject=WARNING: Storage: Ceph Health on severn1-3.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=50, created=2025-05-19 08:37:47, last_txn_id=0>, <Ticket(id=5403, rt_number=54696, queue=Incidents, subject=Unmerged config files on interstar03,04,05, ticket_status=closed, client=Sucden, priority=40, created=2025-05-06 09:10:04, last_txn_id=0>, <Ticket(id=5247, rt_number=54511, queue=Incidents, subject=sec1 backup failure, ticket_status=closed, client=OpenCorporates, priority=72, created=2025-04-14 09:37:23, last_txn_id=0>, <Ticket(id=5586, rt_number=54912, queue=Incidents, subject=Zabbix Reboot, ticket_status=closed, client=Quickline, priority=60, created=2025-05-22 09:25:25, last_txn_id=0>, <Ticket(id=5309, rt_number=54604, queue=Incidents, subject=frontend-sentinel12 connection fail, ticket_status=closed, client=OpenCorporates, priority=71, created=2025-04-22 20:22:29, last_txn_id=0>, <Ticket(id=5290, rt_number=54585, queue=Incidents, subject=WARNING: Security: WordPress Versions on weblive.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=42, created=2025-04-17 09:42:06, last_txn_id=0>, <Ticket(id=5350, rt_number=54645, queue=Incidents, subject=Mail Queue Check not working \| declan, ticket_status=closed, client=Sucden, priority=42, created=2025-04-28 12:02:45, last_txn_id=0>, <Ticket(id=5239, rt_number=54502, queue=Incidents, subject=san1 drive failure, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-04-12 04:35:17, last_txn_id=0>, <Ticket(id=5310, rt_number=54605, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-23 00:00:04, last_txn_id=0>, <Ticket(id=5324, rt_number=54619, queue=Incidents, subject=CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal, ticket_status=closed, client=Global Brands, priority=60, created=2025-04-24 12:07:49, last_txn_id=0>, <Ticket(id=5363, rt_number=54656, queue=Incidents, subject=CRITICAL: Check Ceph Health on san1.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=81, created=2025-04-28 21:47:54, last_txn_id=0>, <Ticket(id=5109, rt_number=54376, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=83, created=2025-04-07 18:59:28, last_txn_id=0>, <Ticket(id=5331, rt_number=54626, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-25 00:00:05, last_txn_id=0>, <Ticket(id=5296, rt_number=54591, queue=Incidents, subject=X2go connection failure, ticket_status=closed, client=Novadata, priority=52, created=2025-04-17 15:32:50, last_txn_id=2324376>, <Ticket(id=5340, rt_number=54635, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=50, created=2025-04-25 17:05:14, last_txn_id=0>, <Ticket(id=5287, rt_number=54582, queue=Incidents, subject=DNS issues on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=62, created=2025-04-16 17:55:22, last_txn_id=0>, <Ticket(id=5343, rt_number=54638, queue=Incidents, subject=ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts, ticket_status=closed, client=BD Group, priority=50, created=2025-04-28 02:16:47, last_txn_id=0>, <Ticket(id=5328, rt_number=54623, queue=Incidents, subject=blaney.internal.ogtip.com disk volume usage /srv, ticket_status=closed, client=OGT, priority=21, created=2025-04-24 13:33:54, last_txn_id=2326957>, <Ticket(id=5329, rt_number=54624, queue=Incidents, subject=[FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-04-24 21:58:47, last_txn_id=0>, <Ticket(id=5355, rt_number=54650, queue=Incidents, subject=Persistent Volume filling up, ticket_status=closed, client=Geograph, priority=0, created=2025-04-28 14:14:39, last_txn_id=0>, <Ticket(id=5351, rt_number=54646, queue=Incidents, subject=CRITICAL: HTTP: portal.ownyourownbusiness.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=41, created=2025-04-28 12:55:29, last_txn_id=0>, <Ticket(id=5342, rt_number=54637, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-04-28 00:00:05, last_txn_id=0>, <Ticket(id=5581, rt_number=54907, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-22 00:00:03, last_txn_id=0>, <Ticket(id=5476, rt_number=54769, queue=Incidents, subject=Backgrounder2 crash, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-05-08 13:08:20, last_txn_id=0>, <Ticket(id=5500, rt_number=54793, queue=Incidents, subject=arcturus failed system updates, ticket_status=closed, client=Novadata, priority=41, created=2025-05-12 17:44:59, last_txn_id=0>, <Ticket(id=5501, rt_number=54794, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-13 00:00:03, last_txn_id=0>, <Ticket(id=5506, rt_number=54799, queue=Incidents, subject=.ogtip.com connectivity issue, ticket_status=closed, client=OGT, priority=80, created=2025-05-13 08:54:35, last_txn_id=0>, <Ticket(id=5491, rt_number=54784, queue=Incidents, subject=CRITICAL: HTTP: Status HTTPS (main) on charlie.hosting.inovem.int, ticket_status=closed, client=Kahootz, priority=50, created=2025-05-11 14:05:38, last_txn_id=0>, <Ticket(id=5493, rt_number=54786, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=60, created=2025-05-12 00:00:05, last_txn_id=0>, <Ticket(id=5563, rt_number=54888, queue=Incidents, subject=Storage warning: /var/lib/docker on build2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-05-20 10:03:21, last_txn_id=0>, <Ticket(id=5468, rt_number=54761, queue=Incidents, subject=[FIRING: 1 for tcl/avon] KubePodCrashLooping in tcl-monitoring, ticket_status=closed, client=Internal, priority=50, created=2025-05-08 08:48:28, last_txn_id=0>, <Ticket(id=5464, rt_number=54757, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2025-05-07 18:10:59, last_txn_id=0>, <Ticket(id=5494, rt_number=54787, queue=Incidents, subject=edb-mull.askbio.com config/timeouts, ticket_status=closed, client=AskBio, priority=81, created=2025-05-12 08:05:06, last_txn_id=0>, <Ticket(id=5518, rt_number=54843, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-14 00:00:03, last_txn_id=0>, <Ticket(id=5572, rt_number=54897, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-21 00:00:03, last_txn_id=0>, <Ticket(id=5579, rt_number=54905, queue=Incidents, subject=pipenv, ticket_status=closed, client=AskBio, priority=80, created=2025-05-21 15:24:49, last_txn_id=0>, <Ticket(id=5495, rt_number=54788, queue=Incidents, subject=[FIRING: 2 for tcl/avon] KubePodCrashLooping in grafana, ticket_status=closed, client=Internal, priority=50, created=2025-05-12 08:50:35, last_txn_id=0>, <Ticket(id=5550, rt_number=54875, queue=Incidents, subject=DatasourceError Tiger Computing (Available RAM - Instance 3 (RDS)), ticket_status=closed, client=OpenCorporates, priority=0, created=2025-05-18 08:45:59, last_txn_id=0>, <Ticket(id=5565, rt_number=54890, queue=Incidents, subject=403 HTTP Response Queries, ticket_status=closed, client=BD Group, priority=52, created=2025-05-20 11:00:15, last_txn_id=0>, <Ticket(id=5570, rt_number=54895, queue=Incidents, subject=CRITICAL: HTTP: nigelbotterill.com HTTPS on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=71, created=2025-05-20 17:39:07, last_txn_id=0>, <Ticket(id=5569, rt_number=54894, queue=Incidents, subject=Zabbix Server Memory Utilization, ticket_status=closed, client=Quickline, priority=61, created=2025-05-20 16:00:11, last_txn_id=0>, <Ticket(id=5391, rt_number=54684, queue=Incidents, subject=edb-lab-skye.askbio.com storage volume usage /, ticket_status=closed, client=AskBio, priority=80, created=2025-05-02 13:35:57, last_txn_id=0>, <Ticket(id=5483, rt_number=54776, queue=Incidents, subject=DaemonSet rollout stuck \| kube-system/csi-azuredisk-node , ticket_status=closed, client=Ingeus, priority=41, created=2025-05-09 09:06:13, last_txn_id=0>]

Client updates report (Incidents)

21 Apr - 23 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-11 05:12:57.669611	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669669	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669682	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669690	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669697	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669703	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669709	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669715	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669720	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669726	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669731	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669737	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669742	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669748	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669754	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669759	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669764	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669770	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669776	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669781	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669787	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669792	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669801	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669809	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669818	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669826	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669834	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669841	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669849	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669857	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669865	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669873	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669878	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669883	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669888	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669894	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669899	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669905	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669910	xxx	./services/model.py:838
DEBUG	2026-07-11 05:12:57.669915	xxx	./services/model.py:838