Client updates report (Incidents)

12 May - 16 May

RT	Client	Replies missed	Subject
54850	eTherapeutics	15 May	etx/prod/tcl-monitoring/eventrouter image issue
54835	OpenCorporates		sql13.opencorporates.internal - ZFS Health sanoid_cacheupdate
54845	Cambridge Flow Solutions	15 May	cfsj0*.cfs connection lost
54840	Gravytrain		WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
54861	AskBio		RDrive mount
54849	Tusk IC		CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
54855	Internal		Check for Security Notices and System Updates
54778	Quickline		Drive Filling - RADIUS
54793	Novadata		arcturus failed system updates
54794	Internal		Check for Security Notices and System Updates
54799	OGT		*.ogtip.com connectivity issue
54784	Kahootz		CRITICAL: HTTP: Status HTTPS (main) on charlie.hosting.inovem.int
54786	Internal		Check for Security Notices and System Updates
54787	AskBio		edb-mull.askbio.com config/timeouts
54843	Internal		Check for Security Notices and System Updates
54788	Internal		[FIRING: 2 for tcl/avon] KubePodCrashLooping in grafana
54776	Ingeus	13 May	DaemonSet rollout stuck \| kube-system/csi-azuredisk-node

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	15.536 msec
System CPU time	0.000 msec
Total CPU time	15.536 msec
Elapsed time	24.202 msec
Context switches	17 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-16&start=2025-05-12
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-05-16'
'start'	'2025-05-12'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 5, 12), 'end': datetime.date(2025, 5, 16)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-05-16&start=2025-05-12' [GET]>
tickets	[<Ticket(id=5525, rt_number=54850, queue=Incidents, subject=etx/prod/tcl-monitoring/eventrouter image issue, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-05-14 12:03:27, last_txn_id=0>, <Ticket(id=5510, rt_number=54835, queue=Incidents, subject=sql13.opencorporates.internal - ZFS Health sanoid_cacheupdate, ticket_status=closed, client=OpenCorporates, priority=40, created=2025-05-13 12:56:05, last_txn_id=0>, <Ticket(id=5520, rt_number=54845, queue=Incidents, subject=cfsj0.cfs connection lost, ticket_status=closed, client=Cambridge Flow Solutions, priority=71, created=2025-05-14 09:47:37, last_txn_id=0>, <Ticket(id=5515, rt_number=54840, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2025-05-13 16:49:40, last_txn_id=0>, <Ticket(id=5536, rt_number=54861, queue=Incidents, subject=RDrive mount, ticket_status=closed, client=AskBio, priority=71, created=2025-05-15 12:53:35, last_txn_id=0>, <Ticket(id=5524, rt_number=54849, queue=Incidents, subject=CRITICAL: Backups: rsnapshot daily on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=51, created=2025-05-14 11:58:07, last_txn_id=0>, <Ticket(id=5530, rt_number=54855, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-15 00:00:03, last_txn_id=0>, <Ticket(id=5485, rt_number=54778, queue=Incidents, subject=Drive Filling - RADIUS, ticket_status=closed, client=Quickline, priority=61, created=2025-05-09 09:46:13, last_txn_id=0>, <Ticket(id=5500, rt_number=54793, queue=Incidents, subject=arcturus failed system updates, ticket_status=closed, client=Novadata, priority=41, created=2025-05-12 17:44:59, last_txn_id=0>, <Ticket(id=5501, rt_number=54794, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-13 00:00:03, last_txn_id=0>, <Ticket(id=5506, rt_number=54799, queue=Incidents, subject=.ogtip.com connectivity issue, ticket_status=closed, client=OGT, priority=80, created=2025-05-13 08:54:35, last_txn_id=0>, <Ticket(id=5491, rt_number=54784, queue=Incidents, subject=CRITICAL: HTTP: Status HTTPS (main) on charlie.hosting.inovem.int, ticket_status=closed, client=Kahootz, priority=50, created=2025-05-11 14:05:38, last_txn_id=0>, <Ticket(id=5493, rt_number=54786, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=60, created=2025-05-12 00:00:05, last_txn_id=0>, <Ticket(id=5494, rt_number=54787, queue=Incidents, subject=edb-mull.askbio.com config/timeouts, ticket_status=closed, client=AskBio, priority=81, created=2025-05-12 08:05:06, last_txn_id=0>, <Ticket(id=5518, rt_number=54843, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-14 00:00:03, last_txn_id=0>, <Ticket(id=5495, rt_number=54788, queue=Incidents, subject=[FIRING: 2 for tcl/avon] KubePodCrashLooping in grafana, ticket_status=closed, client=Internal, priority=50, created=2025-05-12 08:50:35, last_txn_id=0>, <Ticket(id=5483, rt_number=54776, queue=Incidents, subject=DaemonSet rollout stuck \| kube-system/csi-azuredisk-node , ticket_status=closed, client=Ingeus, priority=41, created=2025-05-09 09:06:13, last_txn_id=0>]

Client updates report (Incidents)

12 May - 16 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 11:01:31.078282	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078330	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078342	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078349	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078356	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078364	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078371	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078376	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078382	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078389	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078395	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078401	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078406	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078412	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078417	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078423	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078428	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078434	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078439	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078445	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078450	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078455	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078461	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078466	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078472	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078478	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078483	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078489	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078496	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078502	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078507	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078513	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078520	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078526	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078532	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078538	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078544	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078550	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078556	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078562	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078568	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078574	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078580	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078586	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078592	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078598	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078605	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078610	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078615	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078620	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078626	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078632	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078638	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078643	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078648	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078654	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078659	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078665	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078672	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078678	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078685	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078691	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078697	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078704	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078710	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078716	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078721	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078727	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078733	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078739	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078745	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078751	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078757	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078763	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078769	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078774	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078780	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078787	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078793	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078799	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078805	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078811	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078817	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078823	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078829	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078835	xxx	./services/model.py:838
DEBUG	2026-03-27 11:01:31.078840	xxx	./services/model.py:838