Client updates report (Incidents)

14 Apr - 16 May

RT	Client	Replies missed	Subject
54758	Internal		Check for Security Notices and System Updates
54697	DLS Plastics		WARNING: Mail: Queue Length on dls-filestore1.dls.internal
54691	Internal		Check for Security Notices and System Updates
54733	Internal		Puppet not checking in
54743	OpenCorporates		Backgrounder2 crash
54850	eTherapeutics	15 May	etx/prod/tcl-monitoring/eventrouter image issue
54699	Tusk IC		DOWN: *.tusknet
54747	Internal		Check for Security Notices and System Updates
54835	OpenCorporates		sql13.opencorporates.internal - ZFS Health sanoid_cacheupdate
54845	Cambridge Flow Solutions	15 May	cfsj0*.cfs connection lost
54661	Internal		Check for Security Notices and System Updates
54676	Internal		Puppet checking-in on woodlands.midnighthax.com
54677	Internal		Check for Security Notices and System Updates
54840	Gravytrain		WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
54683	OpenCorporates		backgrounder2 stalled
54861	AskBio		RDrive mount
54849	Tusk IC		CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
54773	Internal		Check for Security Notices and System Updates
54855	Internal		Check for Security Notices and System Updates
54779	eTherapeutics		WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk
54766	Quickline		RADIUS
54685	Edinburgh University		mathsgpu2/3 offline
54652	Tusk IC		DOWN: *.tusknet
54521	Internal		Opening PDFs in Thunderbird before sending email
54775	OpenCorporates		CRITICAL: Systemd State on sql13.opencorporates.internal
54577	eTherapeutics		CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk
54572	OpenCorporates		RDS OpenC DB queries is fewer than 200
54481	AskBio		Monitoring on Iona and Jura
54570	Sucden		/var on duffman.sucden.co.uk
54482	Ingeus		Git Repository is not Ready
54557	Internal		Check for Security Notices and System Updates
54584	Internal		Check for Security Notices and System Updates
54586	Internal		WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk
54595	OpenCorporates	21 Apr	frontend-sentinel12.opencorporates.internal
54778	Quickline		Drive Filling - RADIUS
54588	Reigate College	19 Apr	Backups cannot reach rc-mss.reigate.ac.uk
54594	Internal	21 Apr	Check for Security Notices and System Updates
54668	Internal		Check for Security Notices and System Updates
54510	AskBio		Non-symlink files in /etc/apache2/sites-enabled on edb-iona.askbio.com
54512	AskBio		Frozen mail on darkmatter.synpromics.com, edb-coll.askbio.com
54569	TCV		mis.tcv.org.uk is unreachable
54571	Internal		Check for Security Notices and System Updates
54505	Internal		Check for Security Notices and System Updates
54506	AskBio		edb-coll: restic-home-backup.service fails
54612	Internal		Check for Security Notices and System Updates
54513	Trident Honda		Storage alert: / on smbfs1.trident.lan
54696	Sucden		Unmerged config files on interstar03,04,05
54511	OpenCorporates	15 Apr	sec1 backup failure
54604	OpenCorporates		frontend-sentinel12 connection fail
54585	ERF Electrical	19 Apr	WARNING: Security: WordPress Versions on weblive.erfelectrical.co.uk
54645	Sucden	30 Apr	Mail Queue Check not working \| declan
54502	OpenCorporates	14 Apr	san1 drive failure
54565	OGT		/srv on blaney.internal.ogtip.com is at 91% utilisation
54605	Internal		Check for Security Notices and System Updates
54619	Global Brands		CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal
54656	OpenCorporates	29 Apr	CRITICAL: Check Ceph Health on san1.opencorporates.internal
54376	AskBio	11 Apr, 19 Apr	CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com
54626	Internal		Check for Security Notices and System Updates
54591	Novadata	18 Apr, 24 Apr	X2go connection failure
54635	Kahootz		CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com
54582	Quickline	18 Apr	DNS issues on aql-svr-zabbix-app.quickline.co.uk
54638	BD Group		ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts
54623	OGT	26 Apr	blaney.internal.ogtip.com disk volume usage /srv
54624	OpenCorporates		[FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope
54650	Geograph		Persistent Volume filling up
54646	BD Group		CRITICAL: HTTP: portal.ownyourownbusiness.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54637	Internal		Check for Security Notices and System Updates
54769	OpenCorporates		Backgrounder2 crash
54793	Novadata		arcturus failed system updates
54794	Internal		Check for Security Notices and System Updates
54799	OGT		*.ogtip.com connectivity issue
54784	Kahootz		CRITICAL: HTTP: Status HTTPS (main) on charlie.hosting.inovem.int
54786	Internal		Check for Security Notices and System Updates
54761	Internal		[FIRING: 1 for tcl/avon] KubePodCrashLooping in tcl-monitoring
54757	AskBio		CRITICAL: System Health: Systemd State on edb-iona.askbio.com
54787	AskBio		edb-mull.askbio.com config/timeouts
54843	Internal		Check for Security Notices and System Updates
54788	Internal		[FIRING: 2 for tcl/avon] KubePodCrashLooping in grafana
54684	AskBio		edb-lab-skye.askbio.com storage volume usage /
54776	Ingeus	13 May	DaemonSet rollout stuck \| kube-system/csi-azuredisk-node

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	75.801 msec
System CPU time	0.530 msec
Total CPU time	76.331 msec
Elapsed time	93.105 msec
Context switches	103 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-16&start=2025-04-14
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-05-16'
'start'	'2025-04-14'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 4, 14), 'end': datetime.date(2025, 5, 16)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-05-16&start=2025-04-14' [GET]>
tickets	[<Ticket(id=5465, rt_number=54758, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-08 00:00:03, last_txn_id=0>, <Ticket(id=5404, rt_number=54697, queue=Incidents, subject=WARNING: Mail: Queue Length on dls-filestore1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=20, created=2025-05-06 09:16:08, last_txn_id=0>, <Ticket(id=5398, rt_number=54691, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-05-05 00:00:08, last_txn_id=0>, <Ticket(id=5440, rt_number=54733, queue=Incidents, subject=Puppet not checking in, ticket_status=closed, client=Internal, priority=60, created=2025-05-06 11:22:52, last_txn_id=0>, <Ticket(id=5450, rt_number=54743, queue=Incidents, subject=Backgrounder2 crash, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-05-06 15:17:27, last_txn_id=0>, <Ticket(id=5525, rt_number=54850, queue=Incidents, subject=etx/prod/tcl-monitoring/eventrouter image issue, ticket_status=closed, client=eTherapeutics, priority=51, created=2025-05-14 12:03:27, last_txn_id=0>, <Ticket(id=5406, rt_number=54699, queue=Incidents, subject=DOWN: .tusknet, ticket_status=closed, client=Tusk IC, priority=60, created=2025-05-06 09:30:01, last_txn_id=0>, <Ticket(id=5454, rt_number=54747, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-07 00:00:03, last_txn_id=0>, <Ticket(id=5510, rt_number=54835, queue=Incidents, subject=sql13.opencorporates.internal - ZFS Health sanoid_cacheupdate, ticket_status=closed, client=OpenCorporates, priority=40, created=2025-05-13 12:56:05, last_txn_id=0>, <Ticket(id=5520, rt_number=54845, queue=Incidents, subject=cfsj0.cfs connection lost, ticket_status=closed, client=Cambridge Flow Solutions, priority=71, created=2025-05-14 09:47:37, last_txn_id=0>, <Ticket(id=5368, rt_number=54661, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-30 00:00:04, last_txn_id=0>, <Ticket(id=5383, rt_number=54676, queue=Incidents, subject=Puppet checking-in on woodlands.midnighthax.com, ticket_status=closed, client=Internal, priority=51, created=2025-05-01 14:08:37, last_txn_id=0>, <Ticket(id=5384, rt_number=54677, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-02 00:00:04, last_txn_id=0>, <Ticket(id=5515, rt_number=54840, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2025-05-13 16:49:40, last_txn_id=0>, <Ticket(id=5390, rt_number=54683, queue=Incidents, subject=backgrounder2 stalled, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-05-02 11:26:35, last_txn_id=0>, <Ticket(id=5536, rt_number=54861, queue=Incidents, subject=RDrive mount, ticket_status=closed, client=AskBio, priority=71, created=2025-05-15 12:53:35, last_txn_id=0>, <Ticket(id=5524, rt_number=54849, queue=Incidents, subject=CRITICAL: Backups: rsnapshot daily on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=51, created=2025-05-14 11:58:07, last_txn_id=0>, <Ticket(id=5480, rt_number=54773, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-09 00:00:03, last_txn_id=0>, <Ticket(id=5530, rt_number=54855, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-15 00:00:03, last_txn_id=0>, <Ticket(id=5486, rt_number=54779, queue=Incidents, subject=WARNING: NRPE Disk: /var on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=40, created=2025-05-09 11:12:12, last_txn_id=0>, <Ticket(id=5473, rt_number=54766, queue=Incidents, subject=RADIUS, ticket_status=closed, client=Quickline, priority=71, created=2025-05-08 12:00:06, last_txn_id=0>, <Ticket(id=5392, rt_number=54685, queue=Incidents, subject=mathsgpu2/3 offline, ticket_status=closed, client=Edinburgh University, priority=71, created=2025-05-02 17:47:46, last_txn_id=0>, <Ticket(id=5357, rt_number=54652, queue=Incidents, subject=DOWN: .tusknet, ticket_status=closed, client=Tusk IC, priority=50, created=2025-04-28 15:58:16, last_txn_id=0>, <Ticket(id=5257, rt_number=54521, queue=Incidents, subject=Opening PDFs in Thunderbird before sending email, ticket_status=closed, client=Internal, priority=50, created=2025-04-14 15:30:11, last_txn_id=0>, <Ticket(id=5482, rt_number=54775, queue=Incidents, subject=CRITICAL: Systemd State on sql13.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-05-09 08:33:50, last_txn_id=0>, <Ticket(id=5281, rt_number=54577, queue=Incidents, subject=CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=50, created=2025-04-16 10:48:19, last_txn_id=0>, <Ticket(id=5275, rt_number=54572, queue=Incidents, subject=RDS OpenC DB queries is fewer than 200, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-04-16 04:19:49, last_txn_id=0>, <Ticket(id=5218, rt_number=54481, queue=Incidents, subject=Monitoring on Iona and Jura, ticket_status=closed, client=AskBio, priority=71, created=2025-04-11 09:41:22, last_txn_id=0>, <Ticket(id=5273, rt_number=54570, queue=Incidents, subject=/var on duffman.sucden.co.uk, ticket_status=closed, client=Sucden, priority=51, created=2025-04-15 17:57:01, last_txn_id=0>, <Ticket(id=5219, rt_number=54482, queue=Incidents, subject=Git Repository is not Ready, ticket_status=closed, client=Ingeus, priority=41, created=2025-04-11 10:56:30, last_txn_id=0>, <Ticket(id=5261, rt_number=54557, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-15 00:00:03, last_txn_id=0>, <Ticket(id=5289, rt_number=54584, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-17 00:00:04, last_txn_id=0>, <Ticket(id=5291, rt_number=54586, queue=Incidents, subject=WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=40, created=2025-04-17 09:42:25, last_txn_id=0>, <Ticket(id=5300, rt_number=54595, queue=Incidents, subject=frontend-sentinel12.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-04-18 02:14:58, last_txn_id=0>, <Ticket(id=5485, rt_number=54778, queue=Incidents, subject=Drive Filling - RADIUS, ticket_status=closed, client=Quickline, priority=61, created=2025-05-09 09:46:13, last_txn_id=0>, <Ticket(id=5293, rt_number=54588, queue=Incidents, subject=Backups cannot reach rc-mss.reigate.ac.uk, ticket_status=closed, client=Reigate College, priority=51, created=2025-04-17 09:55:13, last_txn_id=0>, <Ticket(id=5299, rt_number=54594, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-18 00:00:03, last_txn_id=0>, <Ticket(id=5375, rt_number=54668, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-01 00:00:04, last_txn_id=0>, <Ticket(id=5246, rt_number=54510, queue=Incidents, subject=Non-symlink files in /etc/apache2/sites-enabled on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=41, created=2025-04-14 09:25:04, last_txn_id=0>, <Ticket(id=5248, rt_number=54512, queue=Incidents, subject=Frozen mail on darkmatter.synpromics.com, edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=11, created=2025-04-14 09:56:42, last_txn_id=0>, <Ticket(id=5272, rt_number=54569, queue=Incidents, subject=mis.tcv.org.uk is unreachable, ticket_status=closed, client=TCV, priority=61, created=2025-04-15 16:28:03, last_txn_id=0>, <Ticket(id=5274, rt_number=54571, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-16 00:00:04, last_txn_id=0>, <Ticket(id=5242, rt_number=54505, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=60, created=2025-04-14 00:00:05, last_txn_id=0>, <Ticket(id=5243, rt_number=54506, queue=Incidents, subject=edb-coll: restic-home-backup.service fails, ticket_status=closed, client=AskBio, priority=50, created=2025-04-14 00:20:21, last_txn_id=2321087>, <Ticket(id=5317, rt_number=54612, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-24 00:00:03, last_txn_id=0>, <Ticket(id=5249, rt_number=54513, queue=Incidents, subject=Storage alert: / on smbfs1.trident.lan, ticket_status=closed, client=Trident Honda, priority=41, created=2025-04-14 10:01:38, last_txn_id=0>, <Ticket(id=5403, rt_number=54696, queue=Incidents, subject=Unmerged config files on interstar03,04,05, ticket_status=closed, client=Sucden, priority=40, created=2025-05-06 09:10:04, last_txn_id=0>, <Ticket(id=5247, rt_number=54511, queue=Incidents, subject=sec1 backup failure, ticket_status=closed, client=OpenCorporates, priority=72, created=2025-04-14 09:37:23, last_txn_id=0>, <Ticket(id=5309, rt_number=54604, queue=Incidents, subject=frontend-sentinel12 connection fail, ticket_status=closed, client=OpenCorporates, priority=71, created=2025-04-22 20:22:29, last_txn_id=0>, <Ticket(id=5290, rt_number=54585, queue=Incidents, subject=WARNING: Security: WordPress Versions on weblive.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=42, created=2025-04-17 09:42:06, last_txn_id=0>, <Ticket(id=5350, rt_number=54645, queue=Incidents, subject=Mail Queue Check not working \| declan, ticket_status=closed, client=Sucden, priority=42, created=2025-04-28 12:02:45, last_txn_id=0>, <Ticket(id=5239, rt_number=54502, queue=Incidents, subject=san1 drive failure, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-04-12 04:35:17, last_txn_id=0>, <Ticket(id=5268, rt_number=54565, queue=Incidents, subject=/srv on blaney.internal.ogtip.com is at 91% utilisation, ticket_status=closed, client=OGT, priority=21, created=2025-04-15 13:36:42, last_txn_id=0>, <Ticket(id=5310, rt_number=54605, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-23 00:00:04, last_txn_id=0>, <Ticket(id=5324, rt_number=54619, queue=Incidents, subject=CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal, ticket_status=closed, client=Global Brands, priority=60, created=2025-04-24 12:07:49, last_txn_id=0>, <Ticket(id=5363, rt_number=54656, queue=Incidents, subject=CRITICAL: Check Ceph Health on san1.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=81, created=2025-04-28 21:47:54, last_txn_id=0>, <Ticket(id=5109, rt_number=54376, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=83, created=2025-04-07 18:59:28, last_txn_id=0>, <Ticket(id=5331, rt_number=54626, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-25 00:00:05, last_txn_id=0>, <Ticket(id=5296, rt_number=54591, queue=Incidents, subject=X2go connection failure, ticket_status=closed, client=Novadata, priority=52, created=2025-04-17 15:32:50, last_txn_id=2324376>, <Ticket(id=5340, rt_number=54635, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=50, created=2025-04-25 17:05:14, last_txn_id=0>, <Ticket(id=5287, rt_number=54582, queue=Incidents, subject=DNS issues on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=62, created=2025-04-16 17:55:22, last_txn_id=0>, <Ticket(id=5343, rt_number=54638, queue=Incidents, subject=ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts, ticket_status=closed, client=BD Group, priority=50, created=2025-04-28 02:16:47, last_txn_id=0>, <Ticket(id=5328, rt_number=54623, queue=Incidents, subject=blaney.internal.ogtip.com disk volume usage /srv, ticket_status=closed, client=OGT, priority=21, created=2025-04-24 13:33:54, last_txn_id=2326957>, <Ticket(id=5329, rt_number=54624, queue=Incidents, subject=[FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-04-24 21:58:47, last_txn_id=0>, <Ticket(id=5355, rt_number=54650, queue=Incidents, subject=Persistent Volume filling up, ticket_status=closed, client=Geograph, priority=0, created=2025-04-28 14:14:39, last_txn_id=0>, <Ticket(id=5351, rt_number=54646, queue=Incidents, subject=CRITICAL: HTTP: portal.ownyourownbusiness.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=41, created=2025-04-28 12:55:29, last_txn_id=0>, <Ticket(id=5342, rt_number=54637, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-04-28 00:00:05, last_txn_id=0>, <Ticket(id=5476, rt_number=54769, queue=Incidents, subject=Backgrounder2 crash, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-05-08 13:08:20, last_txn_id=0>, <Ticket(id=5500, rt_number=54793, queue=Incidents, subject=arcturus failed system updates, ticket_status=closed, client=Novadata, priority=41, created=2025-05-12 17:44:59, last_txn_id=0>, <Ticket(id=5501, rt_number=54794, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-13 00:00:03, last_txn_id=0>, <Ticket(id=5506, rt_number=54799, queue=Incidents, subject=.ogtip.com connectivity issue, ticket_status=closed, client=OGT, priority=80, created=2025-05-13 08:54:35, last_txn_id=0>, <Ticket(id=5491, rt_number=54784, queue=Incidents, subject=CRITICAL: HTTP: Status HTTPS (main) on charlie.hosting.inovem.int, ticket_status=closed, client=Kahootz, priority=50, created=2025-05-11 14:05:38, last_txn_id=0>, <Ticket(id=5493, rt_number=54786, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=60, created=2025-05-12 00:00:05, last_txn_id=0>, <Ticket(id=5468, rt_number=54761, queue=Incidents, subject=[FIRING: 1 for tcl/avon] KubePodCrashLooping in tcl-monitoring, ticket_status=closed, client=Internal, priority=50, created=2025-05-08 08:48:28, last_txn_id=0>, <Ticket(id=5464, rt_number=54757, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2025-05-07 18:10:59, last_txn_id=0>, <Ticket(id=5494, rt_number=54787, queue=Incidents, subject=edb-mull.askbio.com config/timeouts, ticket_status=closed, client=AskBio, priority=81, created=2025-05-12 08:05:06, last_txn_id=0>, <Ticket(id=5518, rt_number=54843, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-14 00:00:03, last_txn_id=0>, <Ticket(id=5495, rt_number=54788, queue=Incidents, subject=[FIRING: 2 for tcl/avon] KubePodCrashLooping in grafana, ticket_status=closed, client=Internal, priority=50, created=2025-05-12 08:50:35, last_txn_id=0>, <Ticket(id=5391, rt_number=54684, queue=Incidents, subject=edb-lab-skye.askbio.com storage volume usage /, ticket_status=closed, client=AskBio, priority=80, created=2025-05-02 13:35:57, last_txn_id=0>, <Ticket(id=5483, rt_number=54776, queue=Incidents, subject=DaemonSet rollout stuck \| kube-system/csi-azuredisk-node , ticket_status=closed, client=Ingeus, priority=41, created=2025-05-09 09:06:13, last_txn_id=0>]

Client updates report (Incidents)

14 Apr - 16 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-11 03:28:14.896026	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896088	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896100	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896109	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896115	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896123	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896130	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896136	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896141	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896147	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896153	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896159	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896165	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896171	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896182	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896188	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896194	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896200	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896205	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896211	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896217	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896222	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896228	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896233	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896239	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896245	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896251	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896256	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896261	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896267	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896273	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896278	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896283	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896288	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896294	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896299	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896305	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896310	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896315	xxx	./services/model.py:838
DEBUG	2026-07-11 03:28:14.896320	xxx	./services/model.py:838