Client updates report (Incidents)

28 Apr - 02 May

RT	Client	Replies missed	Subject
54661	Internal		Check for Security Notices and System Updates
54676	Internal		Puppet checking-in on woodlands.midnighthax.com
54677	Internal		Check for Security Notices and System Updates
54683	OpenCorporates		backgrounder2 stalled
54685	Edinburgh University		mathsgpu2/3 offline
54652	Tusk IC		DOWN: *.tusknet
54668	Internal		Check for Security Notices and System Updates
54645	Sucden	30 Apr	Mail Queue Check not working \| declan
54502	OpenCorporates		san1 drive failure
54656	OpenCorporates	29 Apr	CRITICAL: Check Ceph Health on san1.opencorporates.internal
54638	BD Group		ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts
54623	OGT	26 Apr	blaney.internal.ogtip.com disk volume usage /srv
54624	OpenCorporates		[FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope
54650	Geograph		Persistent Volume filling up
54646	BD Group		CRITICAL: HTTP: portal.ownyourownbusiness.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54637	Internal		Check for Security Notices and System Updates
54684	AskBio		edb-lab-skye.askbio.com storage volume usage /

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	24.677 msec
System CPU time	0.000 msec
Total CPU time	24.677 msec
Elapsed time	40.110 msec
Context switches	25 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-02&start=2025-04-28
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-05-02'
'start'	'2025-04-28'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 4, 28), 'end': datetime.date(2025, 5, 2)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-05-02&start=2025-04-28' [GET]>
tickets	[<Ticket(id=5368, rt_number=54661, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-30 00:00:04, last_txn_id=0>, <Ticket(id=5383, rt_number=54676, queue=Incidents, subject=Puppet checking-in on woodlands.midnighthax.com, ticket_status=closed, client=Internal, priority=51, created=2025-05-01 14:08:37, last_txn_id=0>, <Ticket(id=5384, rt_number=54677, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-02 00:00:04, last_txn_id=0>, <Ticket(id=5390, rt_number=54683, queue=Incidents, subject=backgrounder2 stalled, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-05-02 11:26:35, last_txn_id=0>, <Ticket(id=5392, rt_number=54685, queue=Incidents, subject=mathsgpu2/3 offline, ticket_status=closed, client=Edinburgh University, priority=71, created=2025-05-02 17:47:46, last_txn_id=0>, <Ticket(id=5357, rt_number=54652, queue=Incidents, subject=DOWN: *.tusknet, ticket_status=closed, client=Tusk IC, priority=50, created=2025-04-28 15:58:16, last_txn_id=0>, <Ticket(id=5375, rt_number=54668, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-01 00:00:04, last_txn_id=0>, <Ticket(id=5350, rt_number=54645, queue=Incidents, subject=Mail Queue Check not working \| declan, ticket_status=closed, client=Sucden, priority=42, created=2025-04-28 12:02:45, last_txn_id=0>, <Ticket(id=5239, rt_number=54502, queue=Incidents, subject=san1 drive failure, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-04-12 04:35:17, last_txn_id=0>, <Ticket(id=5363, rt_number=54656, queue=Incidents, subject=CRITICAL: Check Ceph Health on san1.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=81, created=2025-04-28 21:47:54, last_txn_id=0>, <Ticket(id=5343, rt_number=54638, queue=Incidents, subject=ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts, ticket_status=closed, client=BD Group, priority=50, created=2025-04-28 02:16:47, last_txn_id=0>, <Ticket(id=5328, rt_number=54623, queue=Incidents, subject=blaney.internal.ogtip.com disk volume usage /srv, ticket_status=closed, client=OGT, priority=21, created=2025-04-24 13:33:54, last_txn_id=2326957>, <Ticket(id=5329, rt_number=54624, queue=Incidents, subject=[FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-04-24 21:58:47, last_txn_id=0>, <Ticket(id=5355, rt_number=54650, queue=Incidents, subject=Persistent Volume filling up, ticket_status=closed, client=Geograph, priority=0, created=2025-04-28 14:14:39, last_txn_id=0>, <Ticket(id=5351, rt_number=54646, queue=Incidents, subject=CRITICAL: HTTP: portal.ownyourownbusiness.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=41, created=2025-04-28 12:55:29, last_txn_id=0>, <Ticket(id=5342, rt_number=54637, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-04-28 00:00:05, last_txn_id=0>, <Ticket(id=5391, rt_number=54684, queue=Incidents, subject=edb-lab-skye.askbio.com storage volume usage /, ticket_status=closed, client=AskBio, priority=80, created=2025-05-02 13:35:57, last_txn_id=0>]

Client updates report (Incidents)

28 Apr - 02 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 14:11:40.601501	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601554	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601566	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601575	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601582	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601588	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601596	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601603	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601611	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601619	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601626	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601632	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601640	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601646	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601653	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601660	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601667	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601674	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601681	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601688	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601694	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601701	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601707	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601714	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601722	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601728	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601734	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601741	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601748	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601754	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601760	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601767	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601774	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601781	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601787	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601794	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601801	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601807	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601814	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601820	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601827	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601834	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601840	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601846	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601853	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601859	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601866	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601872	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601878	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601885	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601891	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601897	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601904	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601918	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601927	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601934	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601941	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601948	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601954	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601960	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601967	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601974	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601981	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601988	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.601995	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602001	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602008	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602014	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602021	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602027	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602034	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602041	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602047	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602053	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602060	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602067	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602073	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602081	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602088	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602095	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602101	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602108	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602114	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602120	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602126	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602132	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602138	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602144	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602151	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602157	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602163	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602169	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602176	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602182	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602188	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602194	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602200	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602206	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602212	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602218	xxx	./services/model.py:838
DEBUG	2026-03-27 14:11:40.602224	xxx	./services/model.py:838