Client updates report (Incidents)

28 Apr - 02 May

RT	Client	Replies missed	Subject
54661	Internal		Check for Security Notices and System Updates
54676	Internal		Puppet checking-in on woodlands.midnighthax.com
54677	Internal		Check for Security Notices and System Updates
54683	OpenCorporates		backgrounder2 stalled
54685	Edinburgh University		mathsgpu2/3 offline
54652	Tusk IC		DOWN: *.tusknet
54668	Internal		Check for Security Notices and System Updates
54645	Sucden	30 Apr	Mail Queue Check not working \| declan
54502	OpenCorporates		san1 drive failure
54656	OpenCorporates	29 Apr	CRITICAL: Check Ceph Health on san1.opencorporates.internal
54638	BD Group		ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts
54623	OGT	26 Apr	blaney.internal.ogtip.com disk volume usage /srv
54624	OpenCorporates		[FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope
54650	Geograph		Persistent Volume filling up
54646	BD Group		CRITICAL: HTTP: portal.ownyourownbusiness.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54637	Internal		Check for Security Notices and System Updates
54684	AskBio		edb-lab-skye.askbio.com storage volume usage /

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	25.201 msec
System CPU time	0.041 msec
Total CPU time	25.242 msec
Elapsed time	34.308 msec
Context switches	26 voluntary, 3 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-05-02&start=2025-04-28
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-05-02'
'start'	'2025-04-28'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 4, 28), 'end': datetime.date(2025, 5, 2)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-05-02&start=2025-04-28' [GET]>
tickets	[<Ticket(id=5368, rt_number=54661, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-30 00:00:04, last_txn_id=0>, <Ticket(id=5383, rt_number=54676, queue=Incidents, subject=Puppet checking-in on woodlands.midnighthax.com, ticket_status=closed, client=Internal, priority=51, created=2025-05-01 14:08:37, last_txn_id=0>, <Ticket(id=5384, rt_number=54677, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-02 00:00:04, last_txn_id=0>, <Ticket(id=5390, rt_number=54683, queue=Incidents, subject=backgrounder2 stalled, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-05-02 11:26:35, last_txn_id=0>, <Ticket(id=5392, rt_number=54685, queue=Incidents, subject=mathsgpu2/3 offline, ticket_status=closed, client=Edinburgh University, priority=71, created=2025-05-02 17:47:46, last_txn_id=0>, <Ticket(id=5357, rt_number=54652, queue=Incidents, subject=DOWN: *.tusknet, ticket_status=closed, client=Tusk IC, priority=50, created=2025-04-28 15:58:16, last_txn_id=0>, <Ticket(id=5375, rt_number=54668, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-05-01 00:00:04, last_txn_id=0>, <Ticket(id=5350, rt_number=54645, queue=Incidents, subject=Mail Queue Check not working \| declan, ticket_status=closed, client=Sucden, priority=42, created=2025-04-28 12:02:45, last_txn_id=0>, <Ticket(id=5239, rt_number=54502, queue=Incidents, subject=san1 drive failure, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-04-12 04:35:17, last_txn_id=0>, <Ticket(id=5363, rt_number=54656, queue=Incidents, subject=CRITICAL: Check Ceph Health on san1.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=81, created=2025-04-28 21:47:54, last_txn_id=0>, <Ticket(id=5343, rt_number=54638, queue=Incidents, subject=ef-v5-nodes.c.ef-platform.internal multiple/all domain timeouts, ticket_status=closed, client=BD Group, priority=50, created=2025-04-28 02:16:47, last_txn_id=0>, <Ticket(id=5328, rt_number=54623, queue=Incidents, subject=blaney.internal.ogtip.com disk volume usage /srv, ticket_status=closed, client=OGT, priority=21, created=2025-04-24 13:33:54, last_txn_id=2326957>, <Ticket(id=5329, rt_number=54624, queue=Incidents, subject=[FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-04-24 21:58:47, last_txn_id=0>, <Ticket(id=5355, rt_number=54650, queue=Incidents, subject=Persistent Volume filling up, ticket_status=closed, client=Geograph, priority=0, created=2025-04-28 14:14:39, last_txn_id=0>, <Ticket(id=5351, rt_number=54646, queue=Incidents, subject=CRITICAL: HTTP: portal.ownyourownbusiness.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=41, created=2025-04-28 12:55:29, last_txn_id=0>, <Ticket(id=5342, rt_number=54637, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-04-28 00:00:05, last_txn_id=0>, <Ticket(id=5391, rt_number=54684, queue=Incidents, subject=edb-lab-skye.askbio.com storage volume usage /, ticket_status=closed, client=AskBio, priority=80, created=2025-05-02 13:35:57, last_txn_id=0>]

Client updates report (Incidents)

28 Apr - 02 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 21:26:55.000226	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000272	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000281	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000288	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000293	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000299	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000306	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000311	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000317	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000322	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000327	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000332	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000337	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000342	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000347	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000352	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000357	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000362	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000368	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000373	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000378	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000383	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000388	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000393	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000398	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000404	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000409	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000415	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000420	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000425	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000430	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000435	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000440	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000445	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000450	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000455	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000460	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000465	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000470	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000475	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000480	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000485	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000490	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000496	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000502	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000509	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000514	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000519	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000524	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000530	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000535	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000540	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000545	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000551	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000556	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000561	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000566	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000572	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000577	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000582	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000587	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000593	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000598	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000603	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000608	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000613	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000618	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000623	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000628	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000634	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000639	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000644	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000649	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000654	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000659	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000664	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000669	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000674	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000680	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000685	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000690	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000695	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000701	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000706	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000711	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000716	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000721	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000726	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000731	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000736	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000741	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000746	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000751	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000758	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000767	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000774	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000782	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000789	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000797	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000803	xxx	./services/model.py:838
DEBUG	2026-07-09 21:26:55.000808	xxx	./services/model.py:838