Client updates report (Incidents)

21 Apr - 25 Apr

RT	Client	Replies missed	Subject
54595	OpenCorporates	21 Apr	frontend-sentinel12.opencorporates.internal
54588	Reigate College	19 Apr	Backups cannot reach rc-mss.reigate.ac.uk
54594	Internal	21 Apr	Check for Security Notices and System Updates
54612	Internal		Check for Security Notices and System Updates
54511	OpenCorporates	15 Apr	sec1 backup failure
54604	OpenCorporates		frontend-sentinel12 connection fail
54585	ERF Electrical	19 Apr	WARNING: Security: WordPress Versions on weblive.erfelectrical.co.uk
54502	OpenCorporates	14 Apr	san1 drive failure
54605	Internal		Check for Security Notices and System Updates
54619	Global Brands		CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal
54376	AskBio	19 Apr	CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com
54626	Internal		Check for Security Notices and System Updates
54591	Novadata	18 Apr, 24 Apr	X2go connection failure
54635	Kahootz		CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com
54582	Quickline	18 Apr	DNS issues on aql-svr-zabbix-app.quickline.co.uk
54623	OGT		blaney.internal.ogtip.com disk volume usage /srv
54624	OpenCorporates		[FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	29.797 msec
System CPU time	0.146 msec
Total CPU time	29.943 msec
Elapsed time	51.131 msec
Context switches	26 voluntary, 103 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-04-25&start=2025-04-21
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-04-25'
'start'	'2025-04-21'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 4, 21), 'end': datetime.date(2025, 4, 25)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-04-25&start=2025-04-21' [GET]>
tickets	[<Ticket(id=5300, rt_number=54595, queue=Incidents, subject=frontend-sentinel12.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-04-18 02:14:58, last_txn_id=0>, <Ticket(id=5293, rt_number=54588, queue=Incidents, subject=Backups cannot reach rc-mss.reigate.ac.uk, ticket_status=closed, client=Reigate College, priority=51, created=2025-04-17 09:55:13, last_txn_id=0>, <Ticket(id=5299, rt_number=54594, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-18 00:00:03, last_txn_id=0>, <Ticket(id=5317, rt_number=54612, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-24 00:00:03, last_txn_id=0>, <Ticket(id=5247, rt_number=54511, queue=Incidents, subject=sec1 backup failure, ticket_status=closed, client=OpenCorporates, priority=72, created=2025-04-14 09:37:23, last_txn_id=0>, <Ticket(id=5309, rt_number=54604, queue=Incidents, subject=frontend-sentinel12 connection fail, ticket_status=closed, client=OpenCorporates, priority=71, created=2025-04-22 20:22:29, last_txn_id=0>, <Ticket(id=5290, rt_number=54585, queue=Incidents, subject=WARNING: Security: WordPress Versions on weblive.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=42, created=2025-04-17 09:42:06, last_txn_id=0>, <Ticket(id=5239, rt_number=54502, queue=Incidents, subject=san1 drive failure, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-04-12 04:35:17, last_txn_id=0>, <Ticket(id=5310, rt_number=54605, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-23 00:00:04, last_txn_id=0>, <Ticket(id=5324, rt_number=54619, queue=Incidents, subject=CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal, ticket_status=closed, client=Global Brands, priority=60, created=2025-04-24 12:07:49, last_txn_id=0>, <Ticket(id=5109, rt_number=54376, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=83, created=2025-04-07 18:59:28, last_txn_id=0>, <Ticket(id=5331, rt_number=54626, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-25 00:00:05, last_txn_id=0>, <Ticket(id=5296, rt_number=54591, queue=Incidents, subject=X2go connection failure, ticket_status=closed, client=Novadata, priority=52, created=2025-04-17 15:32:50, last_txn_id=2324376>, <Ticket(id=5340, rt_number=54635, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=50, created=2025-04-25 17:05:14, last_txn_id=0>, <Ticket(id=5287, rt_number=54582, queue=Incidents, subject=DNS issues on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=62, created=2025-04-16 17:55:22, last_txn_id=0>, <Ticket(id=5328, rt_number=54623, queue=Incidents, subject=blaney.internal.ogtip.com disk volume usage /srv, ticket_status=closed, client=OGT, priority=21, created=2025-04-24 13:33:54, last_txn_id=2326957>, <Ticket(id=5329, rt_number=54624, queue=Incidents, subject=[FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-04-24 21:58:47, last_txn_id=0>]

Client updates report (Incidents)

21 Apr - 25 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 15:35:58.536582	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536636	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536647	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536655	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536662	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536669	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536676	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536682	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536688	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536694	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536700	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536706	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536713	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536720	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536727	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536734	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536740	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536747	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536754	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536760	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536766	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536772	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536778	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536785	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536791	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536797	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536803	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536809	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536815	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536822	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536828	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536834	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536840	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536846	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536853	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536858	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536865	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536871	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536876	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536882	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536888	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536895	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536901	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536907	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536913	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536930	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.536997	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537005	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537011	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537018	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537024	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537030	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537036	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537042	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537048	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537055	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537060	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537067	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537073	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537079	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537084	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537091	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537097	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537103	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537110	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537116	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537122	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537129	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537135	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537141	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537147	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537153	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537159	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537165	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537171	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537178	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537183	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537189	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537194	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537199	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537206	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537211	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537217	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537222	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537228	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537233	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537238	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537244	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537250	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537255	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537261	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537266	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537271	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537277	xxx	./services/model.py:838
DEBUG	2026-03-27 15:35:58.537282	xxx	./services/model.py:838