Client updates report (Incidents)

24 Mar - 25 Apr

RT	Client	Replies missed	Subject
54381	OpenCorporates		Mysql not running
54356	AskBio		CRITICAL: Directory: LDAP Replication on *.synpromics.com
54301	OpenCorporates	03 Apr	analysis-app.opencorporates.com is down
54401	Internal		Check for Security Notices and System Updates
54476	DLS Plastics		DOWN: Ddlskvm2
54521	Internal		Opening PDFs in Thunderbird before sending email
54213	DLS Plastics		DOWN: dlskvm2.dlsmedical.internal
54211	Internal		Check for Security Notices and System Updates
54215	Reigate College		rc-mss.reigate.ac.uk disk usage
54192	Internal		CRITICAL: System Health: Systemd State on mersey.tiger-computing.co.uk
54577	eTherapeutics		CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk
54572	OpenCorporates		RDS OpenC DB queries is fewer than 200
54273	TCV		Cron <root@mis> /home/scripts/copy_certs
54209	Koinex		Server interruptions
54481	AskBio		Monitoring on Iona and Jura
54570	Sucden		/var on duffman.sucden.co.uk
54482	Ingeus		Git Repository is not Ready
54246	Internal		Check for Security Notices and System Updates
54557	Internal		Check for Security Notices and System Updates
54584	Internal		Check for Security Notices and System Updates
54586	Internal		WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk
54360	OpenCorporates		frontend-sentinel12 disk space /var
54330	Kahootz		Storage alert: /var on xray.hosting.inovem.com
54285	Reigate College		DOWN: rc-mss.reigate.ac.uk
54292	OpenCorporates		backgrounder1 disk usage /
54302	TCV		web4.tcv.org.uk HTTP Status alerts
54249	Internal		Fix PBX
54254	BD Group		CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal
54297	AskBio		edb-lab-skye.askbio.com multiple timeouts
54307	Internal		Check for Security Notices and System Updates
54305	Sucden		multiple.sucden.co.uk timeouts
54595	OpenCorporates	21 Apr	frontend-sentinel12.opencorporates.internal
54373	AskBio		DOWN: edb-coll.askbio.com
54289	BD Group		CRITICAL: HTTP: rest.efiling.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54263	Internal		Check for Security Notices and System Updates
54281	Internal		Check for Security Notices and System Updates
54282	Quickline		CRITICAL: System Health: Systemd State on aql-svr-sf-radius01.quickline.co.uk
54298	Kahootz		CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com
54366	Internal		Check for Security Notices and System Updates
54333	Sysdoc		Kubeconfig errors
54390	Internal		Check for Security Notices and System Updates
54383	OpenCorporates		backgrounder1 disk volumes filling up
54283	Internal	31 Mar, 02 Apr, 08 Apr	{mersey,thames}.tiger-computing.co.uk restic forget service failure
54588	Reigate College	19 Apr	Backups cannot reach rc-mss.reigate.ac.uk
54594	Internal	21 Apr	Check for Security Notices and System Updates
54510	AskBio		Non-symlink files in /etc/apache2/sites-enabled on edb-iona.askbio.com
54512	AskBio		Frozen mail on darkmatter.synpromics.com, edb-coll.askbio.com
54290	Tusk IC		CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
54569	TCV		mis.tcv.org.uk is unreachable
54571	Internal		Check for Security Notices and System Updates
54353	AskBio		edb-lab-skye.askbio.com disk space
54336	OpenCorporates	03 Apr	Openleis
54251	AskBio	28 Mar	/weka hanging
54293	OpenCorporates		frontend-sentinel11-13 puppet certificates
54269	TCV		web4.tcv.org.uk HTTP status errors
54275	AskBio		soft lockup warning on mull
54314	Internal		Check for Security Notices and System Updates
54313	Kahootz		CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com
54284	OpenCorporates		sql{12,13}.opencorporates.internal logrotate failure
54326	Internal		Check for Security Notices and System Updates
54318	DLS Plastics		DOWN: dls-zimbra2.dlsmedical.internal
54329	Internal		No module named 'pytiger.logging.legacy'
54304	AskBio		CRITICAL: AskBio network/power issue
54338	Internal	04 Apr	Check for Security Notices and System Updates
54339	ERF Electrical		webdev.erfelectrical.co.uk wordpress check error
54342	AskBio		Down: *.synpromics.com
54328	OpenCorporates		san1/1 and jupyter1 high system load
54334	Tusk IC		CRITICAL: NRPE Disk: All Disks on elephant.tusknet
54347	Internal		Check for Security Notices and System Updates
54341	AskBio		UPS battery replacement on talisker.synpromics.com
54505	Internal		Check for Security Notices and System Updates
54506	AskBio		edb-coll: restic-home-backup.service fails
54612	Internal		Check for Security Notices and System Updates
54331	Sucden		Storage alert: /home on duffman.sucden.co.uk
54337	Kahootz		Xray outage
54248	Internal		CRITICAL: Backups: Restic tcl-mersey on *.tiger-computing.co.uk
54236	OpenCorporates		compute11 disk usage /var
54242	Internal		WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk
54253	Advensys		DOWN: arpinodeb.clients.advensys.internal
54513	Trident Honda		Storage alert: / on smbfs1.trident.lan
54396	AskBio		macleod.synpromics.com multiple timeouts
54206	Crystal Units		CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
54216	Advensys		DOWN: arpinodeb.clients.advensys.internal
54214	DLS Plastics		DLS intermittent timeouts
54224	Internal		Check for Security Notices and System Updates
54200	OpenCorporates		Search Cluster
54232	Internal		WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk
54243	AskBio		CRITICAL: Backups: rsnapshot hourly on talisker.synpromics.com
54359	BD Group		CRITICAL: HTTP: www.121companyformation.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
54378	Internal		Check for Security Notices and System Updates
54511	OpenCorporates	15 Apr	sec1 backup failure
54384	Quickline		aql-svr-zabbix-app.quickline.co.uk configuration tool failure
54478	Internal		Check for Security Notices and System Updates
54480	OpenCorporates		CRITICAL: disk /tmp on backup1.opencorporates.internal
54604	OpenCorporates		frontend-sentinel12 connection fail
54585	ERF Electrical	19 Apr	WARNING: Security: WordPress Versions on weblive.erfelectrical.co.uk
54502	OpenCorporates	14 Apr	san1 drive failure
54565	OGT		/srv on blaney.internal.ogtip.com is at 91% utilisation
54475	Kahootz		CRITICAL: HTTP: Status HTTPS (all) on golf.hosting.inovem.com
54605	Internal		Check for Security Notices and System Updates
54619	Global Brands		CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal
54376	AskBio	08 Apr, 11 Apr, 19 Apr	CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com
54626	Internal		Check for Security Notices and System Updates
54591	Novadata	18 Apr, 24 Apr	X2go connection failure
54635	Kahootz		CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com
54582	Quickline	18 Apr	DNS issues on aql-svr-zabbix-app.quickline.co.uk
54623	OGT		blaney.internal.ogtip.com disk volume usage /srv
54624	OpenCorporates		[FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	86.140 msec
System CPU time	4.070 msec
Total CPU time	90.210 msec
Elapsed time	116.458 msec
Context switches	72 voluntary, 85 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-04-25&start=2025-03-24
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-04-25'
'start'	'2025-03-24'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 3, 24), 'end': datetime.date(2025, 4, 25)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-04-25&start=2025-03-24' [GET]>
tickets	[<Ticket(id=5114, rt_number=54381, queue=Incidents, subject=Mysql not running, ticket_status=closed, client=OpenCorporates, priority=91, created=2025-04-08 09:34:18, last_txn_id=0>, <Ticket(id=5087, rt_number=54356, queue=Incidents, subject=CRITICAL: Directory: LDAP Replication on .synpromics.com, ticket_status=closed, client=AskBio, priority=71, created=2025-04-04 14:00:24, last_txn_id=0>, <Ticket(id=5030, rt_number=54301, queue=Incidents, subject=analysis-app.opencorporates.com is down, ticket_status=closed, client=OpenCorporates, priority=2, created=2025-03-28 16:19:29, last_txn_id=0>, <Ticket(id=5134, rt_number=54401, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-10 00:00:04, last_txn_id=0>, <Ticket(id=5209, rt_number=54476, queue=Incidents, subject=DOWN: Ddlskvm2, ticket_status=closed, client=DLS Plastics, priority=60, created=2025-04-10 16:10:18, last_txn_id=0>, <Ticket(id=5257, rt_number=54521, queue=Incidents, subject=Opening PDFs in Thunderbird before sending email, ticket_status=closed, client=Internal, priority=50, created=2025-04-14 15:30:11, last_txn_id=0>, <Ticket(id=4943, rt_number=54213, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=40, created=2025-03-24 08:35:25, last_txn_id=0>, <Ticket(id=4941, rt_number=54211, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-24 00:00:06, last_txn_id=0>, <Ticket(id=4945, rt_number=54215, queue=Incidents, subject=rc-mss.reigate.ac.uk disk usage, ticket_status=closed, client=Reigate College, priority=60, created=2025-03-24 10:53:45, last_txn_id=0>, <Ticket(id=4922, rt_number=54192, queue=Incidents, subject=CRITICAL: System Health: Systemd State on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-03-21 08:08:42, last_txn_id=0>, <Ticket(id=5281, rt_number=54577, queue=Incidents, subject=CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=50, created=2025-04-16 10:48:19, last_txn_id=0>, <Ticket(id=5275, rt_number=54572, queue=Incidents, subject=RDS OpenC DB queries is fewer than 200, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-04-16 04:19:49, last_txn_id=0>, <Ticket(id=5003, rt_number=54273, queue=Incidents, subject=Cron <root@mis> /home/scripts/copy_certs, ticket_status=closed, client=TCV, priority=40, created=2025-03-27 12:33:36, last_txn_id=0>, <Ticket(id=4939, rt_number=54209, queue=Incidents, subject=Server interruptions, ticket_status=closed, client=Koinex, priority=50, created=2025-03-22 16:29:13, last_txn_id=0>, <Ticket(id=5218, rt_number=54481, queue=Incidents, subject=Monitoring on Iona and Jura, ticket_status=closed, client=AskBio, priority=71, created=2025-04-11 09:41:22, last_txn_id=0>, <Ticket(id=5273, rt_number=54570, queue=Incidents, subject=/var on duffman.sucden.co.uk, ticket_status=closed, client=Sucden, priority=51, created=2025-04-15 17:57:01, last_txn_id=0>, <Ticket(id=5219, rt_number=54482, queue=Incidents, subject=Git Repository is not Ready, ticket_status=closed, client=Ingeus, priority=41, created=2025-04-11 10:56:30, last_txn_id=0>, <Ticket(id=4976, rt_number=54246, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-26 00:00:06, last_txn_id=0>, <Ticket(id=5261, rt_number=54557, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-15 00:00:03, last_txn_id=0>, <Ticket(id=5289, rt_number=54584, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-17 00:00:04, last_txn_id=0>, <Ticket(id=5291, rt_number=54586, queue=Incidents, subject=WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=40, created=2025-04-17 09:42:25, last_txn_id=0>, <Ticket(id=5091, rt_number=54360, queue=Incidents, subject=frontend-sentinel12 disk space /var, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-04-05 23:01:38, last_txn_id=0>, <Ticket(id=5060, rt_number=54330, queue=Incidents, subject=Storage alert: /var on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=41, created=2025-04-02 09:19:26, last_txn_id=0>, <Ticket(id=5014, rt_number=54285, queue=Incidents, subject=DOWN: rc-mss.reigate.ac.uk, ticket_status=closed, client=Reigate College, priority=61, created=2025-03-28 08:37:57, last_txn_id=0>, <Ticket(id=5021, rt_number=54292, queue=Incidents, subject=backgrounder1 disk usage /, ticket_status=closed, client=OpenCorporates, priority=60, created=2025-03-28 09:56:15, last_txn_id=0>, <Ticket(id=5031, rt_number=54302, queue=Incidents, subject=web4.tcv.org.uk HTTP Status alerts, ticket_status=closed, client=TCV, priority=40, created=2025-03-28 16:28:42, last_txn_id=0>, <Ticket(id=4979, rt_number=54249, queue=Incidents, subject=Fix PBX , ticket_status=closed, client=Internal, priority=0, created=2025-03-26 08:35:52, last_txn_id=0>, <Ticket(id=4984, rt_number=54254, queue=Incidents, subject=CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal, ticket_status=closed, client=BD Group, priority=60, created=2025-03-26 11:41:12, last_txn_id=0>, <Ticket(id=5026, rt_number=54297, queue=Incidents, subject=edb-lab-skye.askbio.com multiple timeouts, ticket_status=closed, client=AskBio, priority=81, created=2025-03-28 15:02:46, last_txn_id=0>, <Ticket(id=5036, rt_number=54307, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=60, created=2025-03-31 00:00:05, last_txn_id=0>, <Ticket(id=5034, rt_number=54305, queue=Incidents, subject=multiple.sucden.co.uk timeouts, ticket_status=closed, client=Sucden, priority=70, created=2025-03-29 10:14:19, last_txn_id=0>, <Ticket(id=5300, rt_number=54595, queue=Incidents, subject=frontend-sentinel12.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-04-18 02:14:58, last_txn_id=0>, <Ticket(id=5106, rt_number=54373, queue=Incidents, subject=DOWN: edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=31, created=2025-04-07 09:30:03, last_txn_id=0>, <Ticket(id=5018, rt_number=54289, queue=Incidents, subject=CRITICAL: HTTP: rest.efiling.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=81, created=2025-03-28 09:43:28, last_txn_id=0>, <Ticket(id=4993, rt_number=54263, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-27 00:00:04, 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created=2025-04-02 10:23:38, last_txn_id=0>, <Ticket(id=5123, rt_number=54390, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-09 00:00:03, last_txn_id=0>, <Ticket(id=5116, rt_number=54383, queue=Incidents, subject=backgrounder1 disk volumes filling up, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-04-08 10:24:07, last_txn_id=0>, <Ticket(id=5012, rt_number=54283, queue=Incidents, subject={mersey,thames}.tiger-computing.co.uk restic forget service failure, ticket_status=closed, client=Internal, priority=52, created=2025-03-28 08:32:32, last_txn_id=0>, <Ticket(id=5293, rt_number=54588, queue=Incidents, subject=Backups cannot reach rc-mss.reigate.ac.uk, ticket_status=closed, client=Reigate College, priority=51, created=2025-04-17 09:55:13, last_txn_id=0>, <Ticket(id=5299, rt_number=54594, queue=Incidents, subject=Check for Security Notices and System Updates, 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Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-16 00:00:04, last_txn_id=0>, <Ticket(id=5084, rt_number=54353, queue=Incidents, subject=edb-lab-skye.askbio.com disk space, ticket_status=closed, client=AskBio, priority=61, created=2025-04-04 10:45:48, last_txn_id=0>, <Ticket(id=5066, rt_number=54336, queue=Incidents, subject=Openleis, ticket_status=closed, client=OpenCorporates, priority=81, created=2025-04-02 13:18:06, last_txn_id=0>, <Ticket(id=4981, rt_number=54251, queue=Incidents, subject=/weka hanging, ticket_status=closed, client=AskBio, priority=62, created=2025-03-26 09:39:40, last_txn_id=0>, <Ticket(id=5022, rt_number=54293, queue=Incidents, subject=frontend-sentinel11-13 puppet certificates, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-03-28 11:02:24, last_txn_id=0>, <Ticket(id=4999, rt_number=54269, queue=Incidents, subject=web4.tcv.org.uk HTTP status errors, ticket_status=closed, client=TCV, priority=60, created=2025-03-27 09:45:48, last_txn_id=0>, <Ticket(id=5005, rt_number=54275, queue=Incidents, subject=soft lockup warning on mull, ticket_status=closed, client=AskBio, priority=70, created=2025-03-27 13:47:05, last_txn_id=0>, <Ticket(id=5044, rt_number=54314, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-01 00:00:04, last_txn_id=0>, <Ticket(id=5042, rt_number=54313, queue=Incidents, subject=CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=1, created=2025-03-31 14:01:38, last_txn_id=0>, <Ticket(id=5013, rt_number=54284, queue=Incidents, subject=sql{12,13}.opencorporates.internal logrotate failure, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-03-28 08:37:13, last_txn_id=0>, <Ticket(id=5056, rt_number=54326, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-02 00:00:04, last_txn_id=0>, <Ticket(id=5048, rt_number=54318, queue=Incidents, subject=DOWN: dls-zimbra2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=61, created=2025-04-01 09:47:58, last_txn_id=0>, <Ticket(id=5059, rt_number=54329, queue=Incidents, subject=No module named 'pytiger.logging.legacy', ticket_status=closed, client=Internal, priority=40, created=2025-04-02 09:18:08, last_txn_id=0>, <Ticket(id=5033, rt_number=54304, queue=Incidents, subject=CRITICAL: AskBio network/power issue, ticket_status=closed, client=AskBio, priority=90, created=2025-03-29 08:07:28, last_txn_id=0>, <Ticket(id=5068, rt_number=54338, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-03 00:00:03, last_txn_id=0>, <Ticket(id=5069, rt_number=54339, queue=Incidents, subject=webdev.erfelectrical.co.uk wordpress check error, ticket_status=closed, client=ERF Electrical, priority=40, created=2025-04-03 08:17:53, last_txn_id=0>, <Ticket(id=5072, rt_number=54342, queue=Incidents, subject=Down: .synpromics.com, ticket_status=closed, client=AskBio, priority=90, created=2025-04-03 09:32:01, last_txn_id=0>, <Ticket(id=5058, rt_number=54328, queue=Incidents, subject=san1/1 and jupyter1 high system load, ticket_status=closed, client=OpenCorporates, priority=71, created=2025-04-02 08:15:41, last_txn_id=0>, <Ticket(id=5064, rt_number=54334, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=41, created=2025-04-02 11:05:37, last_txn_id=0>, <Ticket(id=5078, rt_number=54347, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-04 00:00:04, last_txn_id=0>, <Ticket(id=5071, rt_number=54341, queue=Incidents, subject=UPS battery replacement on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=61, created=2025-04-03 09:11:00, last_txn_id=0>, <Ticket(id=5242, rt_number=54505, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=60, created=2025-04-14 00:00:05, last_txn_id=0>, <Ticket(id=5243, rt_number=54506, queue=Incidents, subject=edb-coll: restic-home-backup.service fails, ticket_status=closed, client=AskBio, priority=50, created=2025-04-14 00:20:21, last_txn_id=2321087>, <Ticket(id=5317, rt_number=54612, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-24 00:00:03, last_txn_id=0>, <Ticket(id=5061, rt_number=54331, queue=Incidents, subject=Storage alert: /home on duffman.sucden.co.uk, ticket_status=closed, client=Sucden, priority=51, created=2025-04-02 09:32:43, last_txn_id=0>, <Ticket(id=5067, rt_number=54337, queue=Incidents, subject=Xray outage, ticket_status=closed, client=Kahootz, priority=61, created=2025-04-02 17:08:39, last_txn_id=0>, <Ticket(id=4978, rt_number=54248, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-mersey on *.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=50, created=2025-03-26 08:31:10, last_txn_id=0>, <Ticket(id=4966, rt_number=54236, queue=Incidents, subject=compute11 disk usage /var, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-25 11:33:38, last_txn_id=0>, <Ticket(id=4972, rt_number=54242, queue=Incidents, subject=WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=1, created=2025-03-25 12:58:03, last_txn_id=0>, <Ticket(id=4983, rt_number=54253, queue=Incidents, subject=DOWN: arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=40, created=2025-03-26 10:41:26, last_txn_id=0>, <Ticket(id=5249, rt_number=54513, queue=Incidents, subject=Storage alert: / on 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created=2025-04-11 07:47:22, last_txn_id=0>, <Ticket(id=5309, rt_number=54604, queue=Incidents, subject=frontend-sentinel12 connection fail, ticket_status=closed, client=OpenCorporates, priority=71, created=2025-04-22 20:22:29, last_txn_id=0>, <Ticket(id=5290, rt_number=54585, queue=Incidents, subject=WARNING: Security: WordPress Versions on weblive.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=42, created=2025-04-17 09:42:06, last_txn_id=0>, <Ticket(id=5239, rt_number=54502, queue=Incidents, subject=san1 drive failure, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-04-12 04:35:17, last_txn_id=0>, <Ticket(id=5268, rt_number=54565, queue=Incidents, subject=/srv on blaney.internal.ogtip.com is at 91% utilisation, ticket_status=closed, client=OGT, priority=21, created=2025-04-15 13:36:42, last_txn_id=0>, <Ticket(id=5208, rt_number=54475, queue=Incidents, subject=CRITICAL: HTTP: Status HTTPS (all) on golf.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=71, created=2025-04-10 14:43:06, last_txn_id=0>, <Ticket(id=5310, rt_number=54605, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-23 00:00:04, last_txn_id=0>, <Ticket(id=5324, rt_number=54619, queue=Incidents, subject=CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal, ticket_status=closed, client=Global Brands, priority=60, created=2025-04-24 12:07:49, last_txn_id=0>, <Ticket(id=5109, rt_number=54376, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=83, created=2025-04-07 18:59:28, last_txn_id=0>, <Ticket(id=5331, rt_number=54626, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-25 00:00:05, last_txn_id=0>, <Ticket(id=5296, rt_number=54591, queue=Incidents, subject=X2go connection failure, ticket_status=closed, client=Novadata, priority=52, created=2025-04-17 15:32:50, last_txn_id=2324376>, <Ticket(id=5340, rt_number=54635, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=50, created=2025-04-25 17:05:14, last_txn_id=0>, <Ticket(id=5287, rt_number=54582, queue=Incidents, subject=DNS issues on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=62, created=2025-04-16 17:55:22, last_txn_id=0>, <Ticket(id=5328, rt_number=54623, queue=Incidents, subject=blaney.internal.ogtip.com disk volume usage /srv, ticket_status=closed, client=OGT, priority=21, created=2025-04-24 13:33:54, last_txn_id=2326957>, <Ticket(id=5329, rt_number=54624, queue=Incidents, subject=[FIRING:1] OpenSearch Health (openc) Tiger Computing (527311303844:oc-prod-opensearch-openc yellow prom-exporter-opensearch-oc-prod-cluster-openc-prometheus-elast.monitoring.svc:9108 prom-exporter-ope, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-04-24 21:58:47, last_txn_id=0>]

Client updates report (Incidents)

24 Mar - 25 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-11 08:41:47.995261	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995339	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995352	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995360	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995368	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995374	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995380	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995387	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995393	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995399	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995405	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995411	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995417	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995424	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995430	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995436	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995442	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995450	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995458	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995464	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995470	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995476	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995483	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995490	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995496	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995502	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995509	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995515	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995522	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995528	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995534	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995543	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995550	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995559	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995568	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995578	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995588	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995598	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995607	xxx	./services/model.py:838
DEBUG	2026-07-11 08:41:47.995616	xxx	./services/model.py:838