Client updates report (Incidents)

09 Apr

RT	Client	Replies missed	Subject
54381	OpenCorporates		Mysql not running
54356	AskBio		CRITICAL: Directory: LDAP Replication on *.synpromics.com
54373	AskBio		DOWN: edb-coll.askbio.com
54390	Internal		Check for Security Notices and System Updates
54383	OpenCorporates		backgrounder1 disk volumes filling up
54283	Internal		{mersey,thames}.tiger-computing.co.uk restic forget service failure
54396	AskBio		macleod.synpromics.com multiple timeouts
54384	Quickline		aql-svr-zabbix-app.quickline.co.uk configuration tool failure
54376	AskBio	08 Apr	CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	14.706 msec
System CPU time	0.000 msec
Total CPU time	14.706 msec
Elapsed time	26.533 msec
Context switches	12 voluntary, 20 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-04-09&start=2025-04-09
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-04-09'
'start'	'2025-04-09'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 4, 9), 'end': datetime.date(2025, 4, 9)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-04-09&start=2025-04-09' [GET]>
tickets	[<Ticket(id=5114, rt_number=54381, queue=Incidents, subject=Mysql not running, ticket_status=closed, client=OpenCorporates, priority=91, created=2025-04-08 09:34:18, last_txn_id=0>, <Ticket(id=5087, rt_number=54356, queue=Incidents, subject=CRITICAL: Directory: LDAP Replication on *.synpromics.com, ticket_status=closed, client=AskBio, priority=71, created=2025-04-04 14:00:24, last_txn_id=0>, <Ticket(id=5106, rt_number=54373, queue=Incidents, subject=DOWN: edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=31, created=2025-04-07 09:30:03, last_txn_id=0>, <Ticket(id=5123, rt_number=54390, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=41, created=2025-04-09 00:00:03, last_txn_id=0>, <Ticket(id=5116, rt_number=54383, queue=Incidents, subject=backgrounder1 disk volumes filling up, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-04-08 10:24:07, last_txn_id=0>, <Ticket(id=5012, rt_number=54283, queue=Incidents, subject={mersey,thames}.tiger-computing.co.uk restic forget service failure, ticket_status=closed, client=Internal, priority=52, created=2025-03-28 08:32:32, last_txn_id=0>, <Ticket(id=5129, rt_number=54396, queue=Incidents, subject=macleod.synpromics.com multiple timeouts, ticket_status=closed, client=AskBio, priority=80, created=2025-04-09 15:42:41, last_txn_id=0>, <Ticket(id=5117, rt_number=54384, queue=Incidents, subject=aql-svr-zabbix-app.quickline.co.uk configuration tool failure, ticket_status=closed, client=Quickline, priority=81, created=2025-04-08 10:30:14, last_txn_id=0>, <Ticket(id=5109, rt_number=54376, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=83, created=2025-04-07 18:59:28, last_txn_id=0>]

Client updates report (Incidents)

09 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 18:57:21.453459	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453524	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453535	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453542	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453548	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453554	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453560	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453565	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453571	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453576	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453582	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453588	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453593	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453598	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453603	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453609	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453616	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453624	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453629	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453634	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453639	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453645	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453650	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453655	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453660	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453665	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453671	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453676	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453681	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453686	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453691	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453696	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453701	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453707	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453721	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453728	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453733	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453738	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453744	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453749	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453755	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453760	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453765	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453770	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453775	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453780	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453785	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453790	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453795	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453800	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453805	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453810	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453815	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453820	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453826	xxx	./services/model.py:838
DEBUG	2026-03-27 18:57:21.453831	xxx	./services/model.py:838