Client updates report (Incidents)

17 Mar - 21 Mar

RT	Client	Replies missed	Subject
54162	Internal		Check for Security Notices and System Updates
54151	Sucden		interstar02.sucden.co.uk
54158	Internal		Monitoring false positive
54159	OpenCorporates		CRITICAL: disk /var on search2.opencorporates.internal
54171	Internal		Check for Security Notices and System Updates
54178	Internal		Check for Security Notices and System Updates
54191	Internal		Check for Security Notices and System Updates
54192	Internal		CRITICAL: System Health: Systemd State on mersey.tiger-computing.co.uk
54180	TCV		mis.tcv.org.uk down
54165	Crystal Units		crylonlis2024.crystal.local update check failing
54194	Azura		ocado/ford{1,2}.opentrk.com unmerged configuration
54117	Sucden	13 Mar	declan.sucden.co.uk disk usage /data/d1
54167	OpenCorporates		CRITICAL: disk /home on backgrounder1.opencorporates.internal
54174	Azura		Puppet not checking-in on ocado1,2.opentrk.com
54188	BD Group		CRITICAL: HTTP: order.thebusinesssetup.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
54195	Tusk IC		mammoth.tusknet unmegered configs
54189	OGT		rodney.internal.ogtip.com volume usage /srv/home
54200	OpenCorporates		Search Cluster

git hash: master (2bdee1b8)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	17.747 msec
System CPU time	0.000 msec
Total CPU time	17.747 msec
Elapsed time	29.008 msec
Context switches	8 voluntary, 28 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-03-21&start=2025-03-17
REMOTE_ADDR	10.42.58.169
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-03-21'
'start'	'2025-03-17'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 3, 17), 'end': datetime.date(2025, 3, 21)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-03-21&start=2025-03-17' [GET]>
tickets	[<Ticket(id=4892, rt_number=54162, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-18 00:00:04, last_txn_id=0>, <Ticket(id=4882, rt_number=54151, queue=Incidents, subject=interstar02.sucden.co.uk, ticket_status=closed, client=Sucden, priority=71, created=2025-03-17 08:22:06, last_txn_id=2303365>, <Ticket(id=4888, rt_number=54158, queue=Incidents, subject=Monitoring false positive, ticket_status=closed, client=Internal, priority=91, created=2025-03-17 18:36:04, last_txn_id=0>, <Ticket(id=4889, rt_number=54159, queue=Incidents, subject=CRITICAL: disk /var on search2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-03-17 19:19:52, last_txn_id=0>, <Ticket(id=4901, rt_number=54171, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-19 00:00:05, last_txn_id=0>, <Ticket(id=4908, rt_number=54178, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-20 00:00:05, last_txn_id=0>, <Ticket(id=4921, rt_number=54191, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=40, created=2025-03-21 00:00:05, last_txn_id=0>, <Ticket(id=4922, rt_number=54192, queue=Incidents, subject=CRITICAL: System Health: Systemd State on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2025-03-21 08:08:42, last_txn_id=0>, <Ticket(id=4910, rt_number=54180, queue=Incidents, subject=mis.tcv.org.uk down, ticket_status=closed, client=TCV, priority=41, created=2025-03-20 10:40:23, last_txn_id=0>, <Ticket(id=4895, rt_number=54165, queue=Incidents, subject=crylonlis2024.crystal.local update check failing, ticket_status=closed, client=Crystal Units, priority=70, created=2025-03-18 09:59:50, last_txn_id=0>, <Ticket(id=4924, rt_number=54194, queue=Incidents, subject=ocado/ford{1,2}.opentrk.com unmerged configuration, ticket_status=closed, client=Azura, priority=40, created=2025-03-21 08:26:22, last_txn_id=0>, <Ticket(id=4847, rt_number=54117, queue=Incidents, subject=declan.sucden.co.uk disk usage /data/d1, ticket_status=closed, client=Sucden, priority=62, created=2025-03-12 11:10:23, last_txn_id=2301592>, <Ticket(id=4897, rt_number=54167, queue=Incidents, subject=CRITICAL: disk /home on backgrounder1.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=51, created=2025-03-18 16:27:34, last_txn_id=0>, <Ticket(id=4904, rt_number=54174, queue=Incidents, subject=Puppet not checking-in on ocado1,2.opentrk.com, ticket_status=closed, client=Azura, priority=41, created=2025-03-19 14:50:51, last_txn_id=0>, <Ticket(id=4918, rt_number=54188, queue=Incidents, subject=CRITICAL: HTTP: order.thebusinesssetup.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=40, created=2025-03-20 15:15:03, last_txn_id=0>, <Ticket(id=4925, rt_number=54195, queue=Incidents, subject=mammoth.tusknet unmegered configs, ticket_status=closed, client=Tusk IC, priority=40, created=2025-03-21 08:31:45, last_txn_id=0>, <Ticket(id=4919, rt_number=54189, queue=Incidents, subject=rodney.internal.ogtip.com volume usage /srv/home, ticket_status=closed, client=OGT, priority=61, created=2025-03-20 15:41:26, last_txn_id=0>, <Ticket(id=4930, rt_number=54200, queue=Incidents, subject=Search Cluster, ticket_status=closed, client=OpenCorporates, priority=81, created=2025-03-21 13:48:30, last_txn_id=0>]

Client updates report (Incidents)

17 Mar - 21 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-31 14:10:08.702772	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.702863	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.702878	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.702904	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.702913	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.702921	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.702928	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.702935	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.702942	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.702950	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.702957	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.702975	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.702984	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.702991	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.702998	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703005	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703012	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703032	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703041	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703048	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703054	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703061	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703068	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703078	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703087	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703097	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703107	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703113	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703120	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703126	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703133	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703143	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703156	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703166	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703173	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703180	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703191	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703198	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703204	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703212	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703218	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703225	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703232	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703241	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703250	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703259	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703270	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703277	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703284	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703326	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703336	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703346	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703353	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703360	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703366	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703372	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703379	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703385	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703392	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703398	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703407	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703416	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703426	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703433	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703439	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703445	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703454	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703460	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703466	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703473	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703479	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703485	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703492	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703498	xxx	./services/model.py:838
DEBUG	2026-03-31 14:10:08.703504	xxx	./services/model.py:838