Client updates report (Incidents)

17 Feb - 21 Feb

RT	Client	Subject
53922	OpenCorporates	morph1 resque processes
53925	Internal	Check for Security Notices and System Updates
53897	Internal	Check for Security Notices and System Updates
53905	Internal	Check for Security Notices and System Updates
53934	AskBio	edb-lab-skye.askbio.com disk usage on /
53917	Internal	Check for Security Notices and System Updates
53916	Edinburgh University	Access to maths gpu2 and gpu3
53919	Cirencester College	CRITICAL: HTTP: Moodle HTTPS on ccvle01.cirencester.ac.uk
53861	DLS Plastics	DOWN: dlskvm2.dlsmedical.internal
53877	Tusk IC	CRITICAL: NRPE Disk: /srv/scratch on mammoth.tusknet
53886	Internal	Check for Security Notices and System Updates
53389	OpenCorporates	sql11-sql12 zfs pool usage

git hash: master (1badab1b)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260402	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	23.654 msec
System CPU time	3.675 msec
Total CPU time	27.329 msec
Elapsed time	39.899 msec
Context switches	19 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-21&start=2025-02-17
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-02-21'
'start'	'2025-02-17'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 2, 17), 'end': datetime.date(2025, 2, 21)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-02-21&start=2025-02-17' [GET]>
tickets	[<Ticket(id=4683, rt_number=53922, queue=Incidents, subject=morph1 resque processes, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-02-20 11:26:09, last_txn_id=2291889>, <Ticket(id=4686, rt_number=53925, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-21 00:00:05, last_txn_id=2292294>, <Ticket(id=4656, rt_number=53897, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-18 00:00:06, last_txn_id=2290272>, <Ticket(id=4664, rt_number=53905, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-19 00:00:05, last_txn_id=2290690>, <Ticket(id=4695, rt_number=53934, queue=Incidents, subject=edb-lab-skye.askbio.com disk usage on /, ticket_status=closed, client=AskBio, priority=58, created=2025-02-21 16:10:28, last_txn_id=2293725>, <Ticket(id=4678, rt_number=53917, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-20 00:00:06, last_txn_id=2291427>, <Ticket(id=4677, rt_number=53916, queue=Incidents, subject=Access to maths gpu2 and gpu3, ticket_status=closed, client=Edinburgh University, priority=1, created=2025-02-19 16:54:38, last_txn_id=2291530>, <Ticket(id=4680, rt_number=53919, queue=Incidents, subject=CRITICAL: HTTP: Moodle HTTPS on ccvle01.cirencester.ac.uk, ticket_status=closed, client=Cirencester College, priority=43, created=2025-02-20 09:10:31, last_txn_id=2291597>, <Ticket(id=4588, rt_number=53861, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=25, created=2025-02-12 15:32:24, last_txn_id=2289447>, <Ticket(id=4604, rt_number=53877, queue=Incidents, subject=CRITICAL: NRPE Disk: /srv/scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=44, created=2025-02-14 08:13:31, last_txn_id=2289606>, <Ticket(id=4645, rt_number=53886, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-17 00:00:05, last_txn_id=2289810>, <Ticket(id=4190, rt_number=53389, queue=Incidents, subject=sql11-sql12 zfs pool usage, ticket_status=closed, client=OpenCorporates, priority=87, created=2025-01-09 08:13:55, last_txn_id=2289837>]

Client updates report (Incidents)

17 Feb - 21 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-04-02 11:16:50.404154	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404198	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404209	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404216	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404222	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404227	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404233	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404239	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404244	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404249	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404254	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404260	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404265	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404270	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404276	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404281	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404286	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404292	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404298	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404303	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404309	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404314	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404320	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404325	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404330	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404336	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404341	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404346	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404352	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404357	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404362	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404368	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404373	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404378	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404383	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404388	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404393	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404399	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404404	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404409	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404414	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404418	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404424	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404428	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404434	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404439	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404445	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404482	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404488	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404493	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404498	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404504	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404509	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404514	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404519	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404525	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404530	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404536	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404541	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404546	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404552	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404558	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404563	xxx	./services/model.py:838
DEBUG	2026-04-02 11:16:50.404568	xxx	./services/model.py:838