Client updates report (Incidents)

13 Jan - 14 Feb

RT	Client	Replies missed	Subject
53783	Internal		Check for Security Notices and System Updates
53467	AskBio	15 Jan, 17 Jan, 31 Jan	macleod.synpromics.com frozen mail
53664	AskBio		cannot reach iona
53473	Top to Toe		Unmerged config files on gait-prod.toptotoe.com
53468	OGT		rodney2.internal.ogtip.com crm warnings
53483	Tusk IC		mammoth.tusknet rsnapshot duration
53480	AskBio		PromPT down on Macleod
53533	Internal		WARNING: NRPE Disk: /var/lib/backuppc on woodlands.midnighthax.com
53672	Tusk IC		CRITICAL: Backups: rsnapshot daily on mammoth.tusknet
53531	Internal		Check for Security Notices and System Updates
53767	Quickline		DOWN: aql-svr-zabbix-app.quickline.co.uk
53787	Globecast		WARNING: NRPE Disk: All Disks on gcukscheddb01.globecastne.com
53839	AskBio		Intermittent connectivity problem
53838	Internal		Check for Security Notices and System Updates
53804	Internal		Check for Security Notices and System Updates
53805	eTherapeutics		Storage alert: /var on dgx1.internal.etherapeutics.co.uk
53676	OpenCorporates		compute11 stalled
53758	OpenCorporates		compute11 Paul Kenrick ssh access
53449	OpenCorporates	14 Jan	systemd_state on 'zcluster2.opencorporates.internal
53489	OpenCorporates		compute11 unresponsive
53518	OpenCorporates		frontend-sentinel12: /var at 92%
53517	AskBio		GitLab issue on Macleod
53499	DLS Plastics		DOWN: dlskvm2.dlsmedical.internal
53523	Koinex		koinexserver.home UPS issue
53792	Internal	07 Feb	Check for Security Notices and System Updates
53544	Top to Toe		toptotoe-staging.net maintenance mode
53734	AskBio		darkmatter.synpromics.com prompt3 failure
53740	eTherapeutics		etx/prod/gitlab secret handling error
53568	Geograph		Geograph Gitlab down
53863	AskBio		CRITICAL: NRPE Disk: /home on talisker.synpromics.com
53668	Internal		ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia)
53670	Internal		Check for Security Notices and System Updates
53865	Entrepreneurs Circle		WARNING: Security: Let's Encrypt Certificates on srv.entrepreneurscircle.org
53846	Kahootz	12 Feb	CRITICAL: HTTP: Status HTTPS (all) on echo.hosting.inovem.com
53864	Internal		Check for Security Notices and System Updates
53728	Kahootz		CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com
53779	Kahootz		xray tomcat
53673	eTherapeutics		dgx2.internal.etherapeutics.co.uk disk usage
53800	OGT		CRITICAL: Database: MySQL Threads on dec.internal.ogtip.com
53677	AskBio		edb-iona LDAP Replication
53875	Entrepreneurs Circle		CRITICAL: System Health: Systemd State on srv.entrepreneurscircle.org
53876	Crystal Units		CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
53739	Quickline		MySQL Slave on az-svr-sfradius01.quickline.co.uk
53813	Internal		Staff VPN broken
53737	Internal		Check for Security Notices and System Updates
53731	Quickline		CRITICAL: System Health: Systemd State on az-svr-sfradius01.quickline.co.uk
53588	Internal		Check for Security Notices and System Updates
53761	Geograph		Geograph/staging/data.geograph.org.uk issues
53685	OpenCorporates	31 Jan	statsd on sec1 down
53774	Sysdoc		sysdoc prometheus volumes filling up
53802	BD Group		www.premiercompanyformation.co.uk HTTP
53795	Lantech		WARNING: NRPE Disk: All Disks on ipa-m3.private.ipa.ie
53832	Koinex		DOWN: koinexserver.home
53591	Geograph		geograph/prod/gitlab issues
53682	OpenCorporates		sec1 (sec1.opencorporates.internal) disk /var
53665	Internal		tcl/avon/puppet pod crashing
53753	Sysdoc		sysdoc/flightpath monitoring failure
53866	Internal		WARNING: Security: WordPress Versions on birket.tiger-computing.co.uk
53869	BD Group		HTTP timeouts on ef-v5-nodes.c.ef-platform.internal
53874	Internal		Check for Security Notices and System Updates
53812	OpenCorporates	11 Feb	Graphite not returning data
53861	DLS Plastics		DOWN: dlskvm2.dlsmedical.internal
53877	Tusk IC		CRITICAL: NRPE Disk: /srv/scratch on mammoth.tusknet
53389	OpenCorporates	10 Jan	sql11-sql12 zfs pool usage
53576	Internal		Check for Security Notices and System Updates
53834	BD Group		CRITICAL: HTTP: companyregistrations.completeformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
53446	Internal		Check for Security Notices and System Updates
53465	Internal	15 Jan	Check for Security Notices and System Updates
53463	Geograph		Redis volumes filling up in production
53466	Internal		severn{1,2,3}.tiger-computing.co.uk unmerged config files
53555	Internal		Check for Security Notices and System Updates
53551	AskBio		Gitlab access to /weka
53493	Internal		Check for Security Notices and System Updates
53494	eTherapeutics		dgx2.internal.etherapeutics.co.uk disk usage
53548	Cambridge Flow Solutions		Contact Tiger to fix J Cluster issue
53521	Internal		Check for Security Notices and System Updates
53546	ITC Compliance		DOWN: itcgw1.corp.itccompliance.co.uk
53545	OpenCorporates		compute11 low disk space /var
53556	OGT		Borgmatic backups failed \| rodney1, manuel
53534	OpenCorporates	23 Jan	SSH Issues on Prod API21 and Dev-API21
53772	Internal		CRITICAL: Storage: RAID on woodlands.midnighthax.com
53582	Kahootz		WARNING: NRPE Disk: /opt/inovemti/dataroot on oscar.hosting.inovem.com
53596	JISC		ath-lin-prx-l0{1,2}.int.openathens.net package differences between nodes
53577	AskBio		LDAP Replication on edb-lab-skye, talisker, darkmatter, macleod
53730	Internal		Check for Security Notices and System Updates
53771	Internal		Check for Security Notices and System Updates
53586	Crystal Units		crylonlis2024.crystal.local lorgrotate failure
53775	OpenCorporates		Unable to access *.opencorporates.internal
53726	OpenCorporates	31 Jan	Can't access Open Corporates XCA
53788	Geograph		CRITICAL: HTTP: Geograph www HTTP on www.geograph.org.uk
53806	Advensys		DOWN: arpinodeb.clients.advensys.internal
53849	Internal		Password Notifications for tiger-computing.co.uk - Take Action Now
53816	Internal		Check for Security Notices and System Updates
53828	Advensys		DOWN: arpinodeb.clients.advensys.internal
53851	Internal		CRITICAL: Backups: Borgmatic on woodlands.midnighthax.com
53850	Internal		Check for Security Notices and System Updates
53543	Internal		Check for Security Notices and System Updates
53578	TCV		Puppet not checking-in on *.tcv.org.uk
53684	Internal		Check for Security Notices and System Updates
53750	Internal		Check for Security Notices and System Updates

git hash: master (9cdcf9a5)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	101.014 msec
System CPU time	0.000 msec
Total CPU time	101.014 msec
Elapsed time	145.232 msec
Context switches	88 voluntary, 135 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-02-14&start=2025-01-13
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-02-14'
'start'	'2025-01-13'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 1, 13), 'end': datetime.date(2025, 2, 14)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-02-14&start=2025-01-13' [GET]>
tickets	[<Ticket(id=4461, rt_number=53783, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-05 00:00:04, last_txn_id=2282975>, <Ticket(id=4236, rt_number=53467, queue=Incidents, subject=macleod.synpromics.com frozen mail, ticket_status=closed, client=AskBio, priority=73, created=2025-01-14 08:11:55, last_txn_id=2283011>, <Ticket(id=4370, rt_number=53664, queue=Incidents, subject=cannot reach iona, ticket_status=closed, client=AskBio, priority=61, created=2025-01-27 15:06:59, last_txn_id=2278456>, <Ticket(id=4242, rt_number=53473, queue=Incidents, subject=Unmerged config files on gait-prod.toptotoe.com, ticket_status=closed, client=Top to Toe, priority=38, created=2025-01-14 10:23:21, last_txn_id=2271225>, <Ticket(id=4237, rt_number=53468, queue=Incidents, subject=rodney2.internal.ogtip.com crm warnings, ticket_status=closed, client=OGT, priority=38, created=2025-01-14 08:15:09, last_txn_id=2271252>, <Ticket(id=4253, rt_number=53483, queue=Incidents, subject=mammoth.tusknet rsnapshot duration, ticket_status=closed, client=Tusk IC, priority=43, created=2025-01-16 08:31:30, last_txn_id=2271771>, <Ticket(id=4250, rt_number=53480, queue=Incidents, subject=PromPT down on Macleod, ticket_status=closed, client=AskBio, priority=62, created=2025-01-15 10:19:12, last_txn_id=2272340>, <Ticket(id=4302, rt_number=53533, queue=Incidents, subject=WARNING: NRPE Disk: /var/lib/backuppc on woodlands.midnighthax.com, ticket_status=closed, client=Internal, priority=40, created=2025-01-21 08:50:54, last_txn_id=2273858>, <Ticket(id=4379, rt_number=53672, queue=Incidents, subject=CRITICAL: Backups: rsnapshot daily on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=43, created=2025-01-28 08:07:30, last_txn_id=2278977>, <Ticket(id=4300, rt_number=53531, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-21 00:00:07, last_txn_id=2273822>, <Ticket(id=4445, rt_number=53767, queue=Incidents, subject=DOWN: aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=64, created=2025-02-03 14:12:54, last_txn_id=2282636>, <Ticket(id=4515, rt_number=53787, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on gcukscheddb01.globecastne.com, ticket_status=closed, client=Globecast, priority=38, created=2025-02-05 12:58:42, last_txn_id=2284189>, <Ticket(id=4565, rt_number=53839, queue=Incidents, subject=Intermittent connectivity problem, ticket_status=closed, client=AskBio, priority=64, created=2025-02-11 01:41:34, last_txn_id=2286286>, <Ticket(id=4564, rt_number=53838, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-11 00:00:06, last_txn_id=2286456>, <Ticket(id=4531, rt_number=53804, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-07 00:00:06, last_txn_id=2284712>, <Ticket(id=4533, rt_number=53805, queue=Incidents, subject=Storage alert: /var on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=37, created=2025-02-07 08:04:13, last_txn_id=2284648>, <Ticket(id=4383, rt_number=53676, queue=Incidents, subject=compute11 stalled, ticket_status=closed, client=OpenCorporates, priority=40, created=2025-01-28 11:21:54, last_txn_id=2280686>, <Ticket(id=4434, rt_number=53758, queue=Incidents, subject=compute11 Paul Kenrick ssh access, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-02-03 09:29:56, last_txn_id=2282521>, <Ticket(id=4217, rt_number=53449, queue=Incidents, subject=systemd_state on 'zcluster2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-01-13 07:47:59, last_txn_id=2271452>, <Ticket(id=4259, rt_number=53489, queue=Incidents, subject=compute11 unresponsive, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-01-16 16:35:30, last_txn_id=2272299>, <Ticket(id=4288, rt_number=53518, queue=Incidents, subject=frontend-sentinel12: /var at 92%, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-01-17 22:56:51, last_txn_id=2274391>, <Ticket(id=4287, rt_number=53517, queue=Incidents, subject=GitLab issue on Macleod, ticket_status=closed, client=AskBio, priority=50, created=2025-01-17 18:25:01, last_txn_id=2274389>, <Ticket(id=4270, rt_number=53499, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=25, created=2025-01-17 10:38:28, last_txn_id=2274106>, <Ticket(id=4293, rt_number=53523, queue=Incidents, subject=koinexserver.home UPS issue, ticket_status=closed, client=Koinex, priority=38, created=2025-01-20 08:18:40, last_txn_id=2276273>, <Ticket(id=4520, rt_number=53792, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-06 00:00:05, last_txn_id=2285441>, <Ticket(id=4314, rt_number=53544, queue=Incidents, subject=toptotoe-staging.net maintenance mode, ticket_status=closed, client=Top to Toe, priority=43, created=2025-01-22 08:12:23, last_txn_id=2274625>, <Ticket(id=4411, rt_number=53734, queue=Incidents, subject=darkmatter.synpromics.com prompt3 failure, ticket_status=closed, client=AskBio, priority=63, created=2025-01-30 10:33:08, last_txn_id=2280449>, <Ticket(id=4416, rt_number=53740, queue=Incidents, subject=etx/prod/gitlab secret handling error, ticket_status=closed, client=eTherapeutics, priority=45, created=2025-01-31 09:36:11, last_txn_id=2280896>, <Ticket(id=4338, rt_number=53568, queue=Incidents, subject=Geograph Gitlab down, ticket_status=closed, client=Geograph, priority=45, created=2025-01-23 12:47:28, last_txn_id=2276092>, <Ticket(id=4590, rt_number=53863, queue=Incidents, subject=CRITICAL: NRPE Disk: /home on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=64, created=2025-02-12 20:32:32, last_txn_id=2288024>, <Ticket(id=4374, rt_number=53668, queue=Incidents, subject=ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia), ticket_status=closed, client=Internal, priority=40, created=2025-01-27 22:05:43, last_txn_id=2278658>, <Ticket(id=4377, rt_number=53670, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-28 00:00:06, last_txn_id=2278526>, <Ticket(id=4592, rt_number=53865, queue=Incidents, subject=WARNING: Security: Let's Encrypt Certificates on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=57, created=2025-02-13 07:14:27, last_txn_id=2288200>, <Ticket(id=4573, rt_number=53846, queue=Incidents, subject=CRITICAL: HTTP: Status HTTPS (all) on echo.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=65, created=2025-02-11 13:32:54, last_txn_id=2288223>, <Ticket(id=4591, rt_number=53864, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-13 00:00:05, last_txn_id=2288207>, <Ticket(id=4405, rt_number=53728, queue=Incidents, subject=CRITICAL: Database: MySQL Threads on sierra.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=64, created=2025-01-29 17:11:05, last_txn_id=2280434>, <Ticket(id=4457, rt_number=53779, queue=Incidents, subject=xray tomcat, ticket_status=closed, client=Kahootz, priority=61, created=2025-02-04 15:13:18, last_txn_id=2283532>, <Ticket(id=4380, rt_number=53673, queue=Incidents, subject=dgx2.internal.etherapeutics.co.uk disk usage, ticket_status=closed, client=eTherapeutics, priority=37, created=2025-01-28 08:25:35, last_txn_id=2279090>, <Ticket(id=4528, rt_number=53800, queue=Incidents, subject=CRITICAL: Database: MySQL Threads on dec.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-02-06 14:16:13, last_txn_id=2286186>, <Ticket(id=4384, rt_number=53677, queue=Incidents, subject=edb-iona LDAP Replication, ticket_status=closed, client=AskBio, priority=63, 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<Ticket(id=4452, rt_number=53774, queue=Incidents, subject=sysdoc prometheus volumes filling up, ticket_status=closed, client=Sysdoc, priority=46, created=2025-02-04 09:57:24, last_txn_id=2283468>, <Ticket(id=4530, rt_number=53802, queue=Incidents, subject=www.premiercompanyformation.co.uk HTTP, ticket_status=closed, client=BD Group, priority=52, created=2025-02-06 20:00:53, last_txn_id=2285764>, <Ticket(id=4523, rt_number=53795, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on ipa-m3.private.ipa.ie, ticket_status=closed, client=Lantech, priority=51, created=2025-02-06 08:35:04, last_txn_id=2288647>, <Ticket(id=4559, rt_number=53832, queue=Incidents, subject=DOWN: koinexserver.home, ticket_status=closed, client=Koinex, priority=44, created=2025-02-10 13:01:25, last_txn_id=2286319>, <Ticket(id=4361, rt_number=53591, queue=Incidents, subject=geograph/prod/gitlab issues, ticket_status=closed, client=Geograph, priority=40, created=2025-01-27 09:05:32, last_txn_id=2277986>, 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created=2025-02-13 12:44:56, last_txn_id=2288927>, <Ticket(id=4601, rt_number=53874, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-14 00:00:04, last_txn_id=2289025>, <Ticket(id=4540, rt_number=53812, queue=Incidents, subject=Graphite not returning data, ticket_status=closed, client=OpenCorporates, priority=43, created=2025-02-07 16:58:58, last_txn_id=2289306>, <Ticket(id=4588, rt_number=53861, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=25, created=2025-02-12 15:32:24, last_txn_id=2289447>, <Ticket(id=4604, rt_number=53877, queue=Incidents, subject=CRITICAL: NRPE Disk: /srv/scratch on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=44, created=2025-02-14 08:13:31, last_txn_id=2289606>, <Ticket(id=4190, rt_number=53389, queue=Incidents, subject=sql11-sql12 zfs pool usage, ticket_status=closed, client=OpenCorporates, priority=87, created=2025-01-09 08:13:55, last_txn_id=2289837>, <Ticket(id=4346, rt_number=53576, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-24 00:00:05, last_txn_id=2276515>, <Ticket(id=4561, rt_number=53834, queue=Incidents, subject=CRITICAL: HTTP: companyregistrations.completeformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=61, created=2025-02-10 15:38:49, last_txn_id=2286586>, <Ticket(id=4215, rt_number=53446, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-13 00:00:06, last_txn_id=2269901>, <Ticket(id=4234, rt_number=53465, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=63, created=2025-01-14 00:00:05, last_txn_id=2271816>, <Ticket(id=4232, rt_number=53463, queue=Incidents, subject=Redis volumes filling up in production, ticket_status=closed, client=Geograph, priority=50, created=2025-01-13 16:43:32, last_txn_id=2271393>, <Ticket(id=4235, rt_number=53466, queue=Incidents, subject=severn{1,2,3}.tiger-computing.co.uk unmerged config files, ticket_status=closed, client=Internal, priority=41, created=2025-01-14 08:07:52, last_txn_id=2271269>, <Ticket(id=4325, rt_number=53555, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-23 00:00:05, last_txn_id=2275546>, <Ticket(id=4321, rt_number=53551, queue=Incidents, subject=Gitlab access to /weka, ticket_status=closed, client=AskBio, priority=63, created=2025-01-22 15:28:51, last_txn_id=2278165>, <Ticket(id=4264, rt_number=53493, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-17 00:00:04, 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client=OpenCorporates, priority=42, created=2025-01-22 08:46:10, last_txn_id=2276618>, <Ticket(id=4326, rt_number=53556, queue=Incidents, subject=Borgmatic backups failed \| rodney1, manuel, ticket_status=closed, client=OGT, priority=44, created=2025-01-23 08:09:26, last_txn_id=2276657>, <Ticket(id=4304, rt_number=53534, queue=Incidents, subject=SSH Issues on Prod API21 and Dev-API21, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-01-21 11:46:32, last_txn_id=2276793>, <Ticket(id=4450, rt_number=53772, queue=Incidents, subject=CRITICAL: Storage: RAID on woodlands.midnighthax.com, ticket_status=closed, client=Internal, priority=41, created=2025-02-04 08:22:35, last_txn_id=2283350>, <Ticket(id=4352, rt_number=53582, queue=Incidents, subject=WARNING: NRPE Disk: /opt/inovemti/dataroot on oscar.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=57, created=2025-01-24 10:36:46, last_txn_id=2276986>, <Ticket(id=4366, rt_number=53596, queue=Incidents, subject=ath-lin-prx-l0{1,2}.int.openathens.net package differences between nodes, ticket_status=closed, client=JISC, priority=57, created=2025-01-27 10:34:48, last_txn_id=2277864>, <Ticket(id=4347, rt_number=53577, queue=Incidents, subject=LDAP Replication on edb-lab-skye, talisker, darkmatter, macleod, ticket_status=closed, client=AskBio, priority=64, created=2025-01-24 07:28:44, last_txn_id=2277539>, <Ticket(id=4407, rt_number=53730, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-30 00:00:03, last_txn_id=2280321>, <Ticket(id=4448, rt_number=53771, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-04 00:00:07, last_txn_id=2282342>, <Ticket(id=4356, rt_number=53586, queue=Incidents, subject=crylonlis2024.crystal.local lorgrotate failure, ticket_status=closed, client=Crystal Units, priority=61, 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queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-22 00:00:05, last_txn_id=2274709>, <Ticket(id=4348, rt_number=53578, queue=Incidents, subject=Puppet not checking-in on .tcv.org.uk, ticket_status=closed, client=TCV, priority=37, created=2025-01-24 07:39:53, last_txn_id=2276454>, <Ticket(id=4392, rt_number=53684, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-29 00:00:05, last_txn_id=2279377>, <Ticket(id=4428, rt_number=53750, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-02-03 00:00:08, last_txn_id=2281493>]

Client updates report (Incidents)

13 Jan - 14 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-12 16:12:48.842484	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842638	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842656	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842667	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842677	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842684	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842690	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842696	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842702	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842708	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842714	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842721	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842736	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842745	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842751	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842757	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842762	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842767	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842772	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842778	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842784	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842789	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842794	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842799	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842804	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842810	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842815	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842821	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842827	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842832	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842838	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842843	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842848	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842854	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842859	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842865	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842871	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842876	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842881	xxx	./services/model.py:838
DEBUG	2026-07-12 16:12:48.842887	xxx	./services/model.py:838