Client updates report (Incidents)

27 Jan

RT	Client	Subject
53467	AskBio	macleod.synpromics.com frozen mail
53664	AskBio	cannot reach iona
53668	Internal	ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia)
53588	Internal	Check for Security Notices and System Updates
53591	Geograph	geograph/prod/gitlab issues
53665	Internal	tcl/avon/puppet pod crashing
53389	OpenCorporates	sql11-sql12 zfs pool usage
53551	AskBio	Gitlab access to /weka
53548	Cambridge Flow Solutions	Contact Tiger to fix J Cluster issue
53596	JISC	ath-lin-prx-l0{1,2}.int.openathens.net package differences between nodes
53577	AskBio	LDAP Replication on edb-lab-skye, talisker, darkmatter, macleod
53586	Crystal Units	crylonlis2024.crystal.local lorgrotate failure

git hash: master (83716623)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	22.118 msec
System CPU time	0.284 msec
Total CPU time	22.402 msec
Elapsed time	38.484 msec
Context switches	18 voluntary, 22 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-27&start=2025-01-27
REMOTE_ADDR	10.42.140.177
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-01-27'
'start'	'2025-01-27'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 1, 27), 'end': datetime.date(2025, 1, 27)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-01-27&start=2025-01-27' [GET]>
tickets	[<Ticket(id=4236, rt_number=53467, queue=Incidents, subject=macleod.synpromics.com frozen mail, ticket_status=closed, client=AskBio, priority=73, created=2025-01-14 08:11:55, last_txn_id=2283011>, <Ticket(id=4370, rt_number=53664, queue=Incidents, subject=cannot reach iona, ticket_status=closed, client=AskBio, priority=61, created=2025-01-27 15:06:59, last_txn_id=2278456>, <Ticket(id=4374, rt_number=53668, queue=Incidents, subject=ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia), ticket_status=closed, client=Internal, priority=40, created=2025-01-27 22:05:43, last_txn_id=2278658>, <Ticket(id=4358, rt_number=53588, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-27 00:00:06, last_txn_id=2277372>, <Ticket(id=4361, rt_number=53591, queue=Incidents, subject=geograph/prod/gitlab issues, ticket_status=closed, client=Geograph, priority=40, created=2025-01-27 09:05:32, last_txn_id=2277986>, <Ticket(id=4371, rt_number=53665, queue=Incidents, subject=tcl/avon/puppet pod crashing, ticket_status=closed, client=Internal, priority=40, created=2025-01-27 16:21:01, last_txn_id=2278221>, <Ticket(id=4190, rt_number=53389, queue=Incidents, subject=sql11-sql12 zfs pool usage, ticket_status=closed, client=OpenCorporates, priority=87, created=2025-01-09 08:13:55, last_txn_id=2289837>, <Ticket(id=4321, rt_number=53551, queue=Incidents, subject=Gitlab access to /weka, ticket_status=closed, client=AskBio, priority=63, created=2025-01-22 15:28:51, last_txn_id=2278165>, <Ticket(id=4318, rt_number=53548, queue=Incidents, subject=Contact Tiger to fix J Cluster issue, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-01-22 11:38:08, last_txn_id=2279059>, <Ticket(id=4366, rt_number=53596, queue=Incidents, subject=ath-lin-prx-l0{1,2}.int.openathens.net package differences between nodes, ticket_status=closed, client=JISC, priority=57, created=2025-01-27 10:34:48, last_txn_id=2277864>, <Ticket(id=4347, rt_number=53577, queue=Incidents, subject=LDAP Replication on edb-lab-skye, talisker, darkmatter, macleod, ticket_status=closed, client=AskBio, priority=64, created=2025-01-24 07:28:44, last_txn_id=2277539>, <Ticket(id=4356, rt_number=53586, queue=Incidents, subject=crylonlis2024.crystal.local lorgrotate failure, ticket_status=closed, client=Crystal Units, priority=61, created=2025-01-25 00:08:53, last_txn_id=2277707>]

Client updates report (Incidents)

27 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-04-08 13:26:47.828776	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828842	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828856	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828865	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828872	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828879	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828888	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828895	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828902	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828909	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828917	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828924	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828931	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828938	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828945	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828951	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828958	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828964	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828970	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828977	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828984	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828990	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.828997	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829002	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829010	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829016	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829023	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829029	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829036	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829042	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829049	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829056	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829063	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829069	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829076	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829091	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829101	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829108	xxx	./services/model.py:838
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DEBUG	2026-04-08 13:26:47.829121	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829135	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829144	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829150	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829157	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829163	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829169	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829175	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829182	xxx	./services/model.py:838
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DEBUG	2026-04-08 13:26:47.829266	xxx	./services/model.py:838
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DEBUG	2026-04-08 13:26:47.829412	xxx	./services/model.py:838
DEBUG	2026-04-08 13:26:47.829420	xxx	./services/model.py:838