Client updates report (Incidents)

13 Jan - 17 Jan

RT	Client	Replies missed	Subject
53467	AskBio	15 Jan	macleod.synpromics.com frozen mail
53473	Top to Toe		Unmerged config files on gait-prod.toptotoe.com
53468	OGT		rodney2.internal.ogtip.com crm warnings
53483	Tusk IC		mammoth.tusknet rsnapshot duration
53480	AskBio		PromPT down on Macleod
53449	OpenCorporates	14 Jan	systemd_state on 'zcluster2.opencorporates.internal
53489	OpenCorporates		compute11 unresponsive
53518	OpenCorporates		frontend-sentinel12: /var at 92%
53517	AskBio		GitLab issue on Macleod
53499	DLS Plastics		DOWN: dlskvm2.dlsmedical.internal
53389	OpenCorporates	10 Jan	sql11-sql12 zfs pool usage
53446	Internal		Check for Security Notices and System Updates
53465	Internal	15 Jan	Check for Security Notices and System Updates
53463	Geograph		Redis volumes filling up in production
53466	Internal		severn{1,2,3}.tiger-computing.co.uk unmerged config files
53493	Internal		Check for Security Notices and System Updates
53494	eTherapeutics		dgx2.internal.etherapeutics.co.uk disk usage

git hash: master (83716623)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	16.973 msec
System CPU time	0.000 msec
Total CPU time	16.973 msec
Elapsed time	29.990 msec
Context switches	19 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-17&start=2025-01-13
REMOTE_ADDR	10.42.140.177
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-01-17'
'start'	'2025-01-13'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2025, 1, 13), 'end': datetime.date(2025, 1, 17)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-01-17&start=2025-01-13' [GET]>
tickets	[<Ticket(id=4236, rt_number=53467, queue=Incidents, subject=macleod.synpromics.com frozen mail, ticket_status=closed, client=AskBio, priority=73, created=2025-01-14 08:11:55, last_txn_id=2283011>, <Ticket(id=4242, rt_number=53473, queue=Incidents, subject=Unmerged config files on gait-prod.toptotoe.com, ticket_status=closed, client=Top to Toe, priority=38, created=2025-01-14 10:23:21, last_txn_id=2271225>, <Ticket(id=4237, rt_number=53468, queue=Incidents, subject=rodney2.internal.ogtip.com crm warnings, ticket_status=closed, client=OGT, priority=38, created=2025-01-14 08:15:09, last_txn_id=2271252>, <Ticket(id=4253, rt_number=53483, queue=Incidents, subject=mammoth.tusknet rsnapshot duration, ticket_status=closed, client=Tusk IC, priority=43, created=2025-01-16 08:31:30, last_txn_id=2271771>, <Ticket(id=4250, rt_number=53480, queue=Incidents, subject=PromPT down on Macleod, ticket_status=closed, client=AskBio, priority=62, created=2025-01-15 10:19:12, last_txn_id=2272340>, <Ticket(id=4217, rt_number=53449, queue=Incidents, subject=systemd_state on 'zcluster2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-01-13 07:47:59, last_txn_id=2271452>, <Ticket(id=4259, rt_number=53489, queue=Incidents, subject=compute11 unresponsive, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-01-16 16:35:30, last_txn_id=2272299>, <Ticket(id=4288, rt_number=53518, queue=Incidents, subject=frontend-sentinel12: /var at 92%, ticket_status=closed, client=OpenCorporates, priority=50, created=2025-01-17 22:56:51, last_txn_id=2274391>, <Ticket(id=4287, rt_number=53517, queue=Incidents, subject=GitLab issue on Macleod, ticket_status=closed, client=AskBio, priority=50, created=2025-01-17 18:25:01, last_txn_id=2274389>, <Ticket(id=4270, rt_number=53499, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=25, created=2025-01-17 10:38:28, last_txn_id=2274106>, <Ticket(id=4190, rt_number=53389, queue=Incidents, subject=sql11-sql12 zfs pool usage, ticket_status=closed, client=OpenCorporates, priority=87, created=2025-01-09 08:13:55, last_txn_id=2289837>, <Ticket(id=4215, rt_number=53446, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-13 00:00:06, last_txn_id=2269901>, <Ticket(id=4234, rt_number=53465, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=63, created=2025-01-14 00:00:05, last_txn_id=2271816>, <Ticket(id=4232, rt_number=53463, queue=Incidents, subject=Redis volumes filling up in production, ticket_status=closed, client=Geograph, priority=50, created=2025-01-13 16:43:32, last_txn_id=2271393>, <Ticket(id=4235, rt_number=53466, queue=Incidents, subject=severn{1,2,3}.tiger-computing.co.uk unmerged config files, ticket_status=closed, client=Internal, priority=41, created=2025-01-14 08:07:52, last_txn_id=2271269>, <Ticket(id=4264, rt_number=53493, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-17 00:00:04, last_txn_id=2272321>, <Ticket(id=4265, rt_number=53494, queue=Incidents, subject=dgx2.internal.etherapeutics.co.uk disk usage, ticket_status=closed, client=eTherapeutics, priority=37, created=2025-01-17 08:09:29, last_txn_id=2272769>]

Client updates report (Incidents)

13 Jan - 17 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-04-08 16:10:01.099107	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099158	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099170	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099179	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099185	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099191	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099197	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099203	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099209	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099216	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099221	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099227	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099233	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099239	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099245	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099251	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099257	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099265	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099271	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099276	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099282	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099288	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099293	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099300	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099306	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099312	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099318	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099324	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099330	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099364	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099370	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099377	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099383	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099388	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099394	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099401	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099407	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099413	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099419	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099427	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099433	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099439	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099444	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099450	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099457	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099463	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099470	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099478	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099484	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099490	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099497	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099503	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099509	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099516	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099524	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099531	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099571	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099577	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099583	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099589	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099596	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099602	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099607	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099613	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099620	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099626	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099631	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099637	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099644	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099652	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099658	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099665	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099671	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099677	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099684	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099689	xxx	./services/model.py:838
DEBUG	2026-04-08 16:10:01.099696	xxx	./services/model.py:838