Client updates report (Incidents)

30 Dec - 03 Jan

RT	Client	Replies missed	Subject
53343	Internal		tcl/avon/tcl-monitoring thanos compactror failure
53322	Internal		ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia)
53342	Internal		Check for Security Notices and System Updates
53337	Internal		Check for Security Notices and System Updates
53341	OpenCorporates		compute11 OOM
53334	Internal		ALARM: "Billing Alarm: 65 USD" in US East (N. Virginia)
53233	OpenCorporates	25 Dec	OC DB cluster recovery
53333	Geograph		www.geograph.org.uk HTTP/S errors
53344	Internal		woodlands.midnighthax.com apache config issue
53331	Tusk IC		mammoth.tusknet rsnapshot failure
53348	Internal		Check for Security Notices and System Updates
53328	Internal		Check for Security Notices and System Updates

git hash: master (83716623)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	14.083 msec
System CPU time	0.116 msec
Total CPU time	14.199 msec
Elapsed time	22.128 msec
Context switches	17 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-01-03&start=2024-12-30
REMOTE_ADDR	10.42.58.167
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-01-03'
'start'	'2024-12-30'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2024, 12, 30), 'end': datetime.date(2025, 1, 3)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2025-01-03&start=2024-12-30' [GET]>
tickets	[<Ticket(id=4138, rt_number=53343, queue=Incidents, subject=tcl/avon/tcl-monitoring thanos compactror failure, ticket_status=closed, client=Internal, priority=40, created=2025-01-02 08:31:00, last_txn_id=2265474>, <Ticket(id=4092, rt_number=53322, queue=Incidents, subject=ALARM: "Billing Alarm: 55 USD" in US East (N. Virginia), ticket_status=closed, client=Internal, priority=41, created=2024-12-26 20:21:33, last_txn_id=2264957>, <Ticket(id=4137, rt_number=53342, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=62, created=2025-01-01 00:00:04, last_txn_id=2265467>, <Ticket(id=4127, rt_number=53337, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-31 00:00:03, last_txn_id=2265111>, <Ticket(id=4130, rt_number=53341, queue=Incidents, subject=compute11 OOM , ticket_status=closed, client=OpenCorporates, priority=60, created=2024-12-31 16:52:02, last_txn_id=2265709>, <Ticket(id=4105, rt_number=53334, queue=Incidents, subject=ALARM: "Billing Alarm: 65 USD" in US East (N. Virginia), ticket_status=closed, client=Internal, priority=40, created=2024-12-30 16:17:01, last_txn_id=2264962>, <Ticket(id=4032, rt_number=53233, queue=Incidents, subject=OC DB cluster recovery, ticket_status=closed, client=OpenCorporates, priority=70, created=2024-12-13 15:57:13, last_txn_id=2264790>, <Ticket(id=4103, rt_number=53333, queue=Incidents, subject=www.geograph.org.uk HTTP/S errors, ticket_status=closed, client=Geograph, priority=40, created=2024-12-30 12:11:17, last_txn_id=2264892>, <Ticket(id=4139, rt_number=53344, queue=Incidents, subject=woodlands.midnighthax.com apache config issue, ticket_status=closed, client=Internal, priority=40, created=2025-01-02 09:11:56, last_txn_id=2265542>, <Ticket(id=4101, rt_number=53331, queue=Incidents, subject=mammoth.tusknet rsnapshot failure, ticket_status=closed, client=Tusk IC, priority=43, created=2024-12-30 09:06:45, last_txn_id=2264836>, <Ticket(id=4144, rt_number=53348, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2025-01-03 00:00:03, last_txn_id=2265840>, <Ticket(id=4098, rt_number=53328, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-30 00:00:03, last_txn_id=2264763>]

Client updates report (Incidents)

30 Dec - 03 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-04-08 19:15:37.709632	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709681	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709693	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709702	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709710	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709719	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709727	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709735	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709744	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709762	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709770	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709778	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709785	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709791	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709798	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709804	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709810	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709817	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709823	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709830	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709838	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709848	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709858	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709867	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709873	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709879	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709886	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709893	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709899	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709905	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709912	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709921	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709930	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709940	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709948	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709955	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709961	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709969	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709979	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709988	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.709996	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.710006	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.710016	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.710024	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.710031	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.710037	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.710044	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.710050	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.710057	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.710064	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.710071	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.710077	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.710087	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.710097	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.710106	xxx	./services/model.py:838
DEBUG	2026-04-08 19:15:37.710113	xxx	./services/model.py:838