Client updates report (Incidents)

09 Dec - 13 Dec

RT	Client	Replies missed	Subject
53161	OGT		Network unreachable
53104	Crystal Units		Crystal Units new server - email service setup OK?
53180	Internal		Check for Security Notices and System Updates
53157	OpenCorporates	11 Dec	Grafana datasource error
53115	OpenCorporates	11 Dec	Ceph PG damaged again - san1 - osd.18
53233	OpenCorporates		OC DB cluster recovery
53221	AskBio		edb-lab-skye.askbio.com /weka mount failure
53117	Kahootz		ClamAV on C, D, E
53091	OpenCorporates		events-generation-data-objects-app1 no resque processes
53168	Kahootz		CRITICAL: System Health: Systemd State on xray.hosting.inovem.com
53113	Internal		Check for Security Notices and System Updates
53188	Internal		CRITICAL: System Health: Systemd State on avon1.tcl.internal
53098	Internal		Check for Security Notices and System Updates
53160	Internal		Check for Security Notices and System Updates
53222	Internal		Check for Security Notices and System Updates

git hash: master (5be385d7)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	20.445 msec
System CPU time	0.000 msec
Total CPU time	20.445 msec
Elapsed time	33.615 msec
Context switches	15 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2024-12-13&start=2024-12-09
REMOTE_ADDR	10.42.140.177
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2024-12-13'
'start'	'2024-12-09'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2024, 12, 9), 'end': datetime.date(2024, 12, 13)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2024-12-13&start=2024-12-09' [GET]>
tickets	[<Ticket(id=3992, rt_number=53161, queue=Incidents, subject=Network unreachable, ticket_status=closed, client=OGT, priority=23, created=2024-12-11 01:01:12, last_txn_id=2291194>, <Ticket(id=3949, rt_number=53104, queue=Incidents, subject=Crystal Units new server - email service setup OK?, ticket_status=closed, client=Crystal Units, priority=61, created=2024-12-09 10:29:50, last_txn_id=2291188>, <Ticket(id=4011, rt_number=53180, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-12 00:00:04, last_txn_id=2258346>, <Ticket(id=3987, rt_number=53157, queue=Incidents, subject=Grafana datasource error, ticket_status=closed, client=OpenCorporates, priority=61, created=2024-12-10 18:11:36, last_txn_id=2261074>, <Ticket(id=3976, rt_number=53115, queue=Incidents, subject=Ceph PG damaged again - san1 - osd.18, ticket_status=closed, client=OpenCorporates, priority=62, created=2024-12-10 05:20:44, last_txn_id=2291204>, <Ticket(id=4032, rt_number=53233, queue=Incidents, subject=OC DB cluster recovery, ticket_status=closed, client=OpenCorporates, priority=70, created=2024-12-13 15:57:13, last_txn_id=2264790>, <Ticket(id=4020, rt_number=53221, queue=Incidents, subject=edb-lab-skye.askbio.com /weka mount failure, ticket_status=closed, client=AskBio, priority=63, created=2024-12-12 21:46:02, last_txn_id=2261444>, <Ticket(id=3978, rt_number=53117, queue=Incidents, subject=ClamAV on C, D, E, ticket_status=closed, client=Kahootz, priority=60, created=2024-12-10 09:55:14, last_txn_id=2291198>, <Ticket(id=3936, rt_number=53091, queue=Incidents, subject=events-generation-data-objects-app1 no resque processes, ticket_status=closed, client=OpenCorporates, priority=42, created=2024-12-06 11:09:29, last_txn_id=2291208>, <Ticket(id=3999, rt_number=53168, queue=Incidents, subject=CRITICAL: System Health: Systemd State on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=44, created=2024-12-11 14:49:53, last_txn_id=2258429>, <Ticket(id=3975, rt_number=53113, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-10 00:00:03, last_txn_id=2256932>, <Ticket(id=4019, rt_number=53188, queue=Incidents, subject=CRITICAL: System Health: Systemd State on avon1.tcl.internal, ticket_status=closed, client=Internal, priority=41, created=2024-12-12 17:57:50, last_txn_id=2259083>, <Ticket(id=3944, rt_number=53098, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-09 00:00:03, last_txn_id=2291172>, <Ticket(id=3991, rt_number=53160, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-11 00:00:03, last_txn_id=2291197>, <Ticket(id=4021, rt_number=53222, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-13 00:00:05, last_txn_id=2291225>]

Client updates report (Incidents)

09 Dec - 13 Dec

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-04-12 11:44:30.208142	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208205	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208216	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208223	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208230	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208236	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208242	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208248	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208253	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208259	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208264	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208269	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208277	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208283	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208288	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208294	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208299	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208304	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208311	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208316	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208321	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208326	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208331	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208336	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208341	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208346	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208352	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208359	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208364	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208369	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208374	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208379	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208385	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208390	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208395	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208400	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208405	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208410	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208415	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208420	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208425	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208430	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208435	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208441	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208446	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208451	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208456	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208461	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208466	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208472	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208478	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208485	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208490	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208496	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208500	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208506	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208511	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208516	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208521	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208527	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208532	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208537	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208542	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208547	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208552	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208557	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208569	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208575	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208580	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208586	xxx	./services/model.py:838
DEBUG	2026-04-12 11:44:30.208591	xxx	./services/model.py:838