Client updates report (Incidents)

02 Dec - 06 Dec

RT	Client	Subject
53037	OGT	manuel.internal.ogtip.com borg-check failure
53064	AskBio	home directory vera
53039	Cirencester College	server CCOLIVE (stars.cirencester.ac.uk) serving very slowly
53082	Azura	CRITICAL: NRPE Disk: All Disks on ocado2.opentrk.com
53075	Sysdoc	Re: Urgent: Website is down
53035	Internal	Windmill/Piesup/RT error
53028	Internal	ALARM: "Billing Alarm: 175 USD" in US East (N. Virginia)
53092	ITC Compliance	itcfs1/gw1/gw2.corp.itccompliance.co.uk connection lost
53030	OpenCorporates	Potential MI - server freeze
53020	ERF Electrical	erfelectrical.co.uk - Performance issues
53058	Geograph	geograph/prod/tcl-monitoring running otu of space
53048	Internal	tcl/privileged/tcl-monitoring node memory usage
53091	OpenCorporates	events-generation-data-objects-app1 no resque processes
53067	Sysdoc	Client using our system getting access issues
53066	Trident Honda	vmsvr1/2.trident.lan cluster issue
53042	BD Group	efiling-stage.co.uk HTTPS on ef-v5-stage.c.ef-platform.internal
53032	Internal	Check for Security Notices and System Updates
53052	Internal	Check for Security Notices and System Updates
53016	Cambridge Flow Solutions	DOWN: cfsj01-idrac.cfs
53059	Internal	Check for Security Notices and System Updates
53069	Internal	Check for Security Notices and System Updates
53084	Internal	Check for Security Notices and System Updates

git hash: master (5be385d7)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.20.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.1	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.49	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260408	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	29.342 msec
System CPU time	0.596 msec
Total CPU time	29.938 msec
Elapsed time	49.042 msec
Context switches	23 voluntary, 58 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2024-12-06&start=2024-12-02
REMOTE_ADDR	10.42.140.177
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2024-12-06'
'start'	'2024-12-02'

Variable	Value
g	<flask.g of 'app'>
meta	{'title': 'Client updates report (Incidents)', 'start': datetime.date(2024, 12, 2), 'end': datetime.date(2024, 12, 6)}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_report_drilldown/Incidents?end=2024-12-06&start=2024-12-02' [GET]>
tickets	[<Ticket(id=3871, rt_number=53037, queue=Incidents, subject=manuel.internal.ogtip.com borg-check failure, ticket_status=closed, client=OGT, priority=43, created=2024-12-02 08:31:13, last_txn_id=2291216>, <Ticket(id=3904, rt_number=53064, queue=Incidents, subject=home directory vera , ticket_status=closed, client=AskBio, priority=41, created=2024-12-04 10:55:33, last_txn_id=2253686>, <Ticket(id=3873, rt_number=53039, queue=Incidents, subject=server CCOLIVE (stars.cirencester.ac.uk) serving very slowly, ticket_status=closed, client=Cirencester College, priority=41, created=2024-12-02 09:17:34, last_txn_id=2283230>, <Ticket(id=3927, rt_number=53082, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on ocado2.opentrk.com, ticket_status=closed, client=Azura, priority=43, created=2024-12-05 16:52:50, last_txn_id=2291183>, <Ticket(id=3919, rt_number=53075, queue=Incidents, subject=Re: Urgent: Website is down, ticket_status=closed, client=Sysdoc, priority=41, created=2024-12-05 12:14:50, last_txn_id=2291182>, <Ticket(id=3869, rt_number=53035, queue=Incidents, subject=Windmill/Piesup/RT error, ticket_status=closed, client=Internal, priority=40, created=2024-12-02 08:19:34, last_txn_id=2283211>, <Ticket(id=3861, rt_number=53028, queue=Incidents, subject=ALARM: "Billing Alarm: 175 USD" in US East (N. Virginia), ticket_status=closed, client=Internal, priority=40, created=2024-11-30 21:26:53, last_txn_id=2283217>, <Ticket(id=3937, rt_number=53092, queue=Incidents, subject=itcfs1/gw1/gw2.corp.itccompliance.co.uk connection lost, ticket_status=closed, client=ITC Compliance, priority=43, created=2024-12-06 13:47:35, last_txn_id=2291168>, <Ticket(id=3863, rt_number=53030, queue=Incidents, subject=Potential MI - server freeze, ticket_status=closed, client=OpenCorporates, priority=41, created=2024-12-01 14:15:54, last_txn_id=2291164>, <Ticket(id=3826, rt_number=53020, queue=Incidents, subject=erfelectrical.co.uk - Performance issues , ticket_status=closed, client=ERF Electrical, priority=41, created=2024-11-29 09:48:08, last_txn_id=2283210>, <Ticket(id=3896, rt_number=53058, queue=Incidents, subject=geograph/prod/tcl-monitoring running otu of space, ticket_status=closed, client=Geograph, priority=45, created=2024-12-03 11:09:23, last_txn_id=2283241>, <Ticket(id=3884, rt_number=53048, queue=Incidents, subject=tcl/privileged/tcl-monitoring node memory usage, ticket_status=closed, client=Internal, priority=40, created=2024-12-02 11:44:04, last_txn_id=2283215>, <Ticket(id=3936, rt_number=53091, queue=Incidents, subject=events-generation-data-objects-app1 no resque processes, ticket_status=closed, client=OpenCorporates, priority=42, created=2024-12-06 11:09:29, last_txn_id=2291208>, <Ticket(id=3910, rt_number=53067, queue=Incidents, subject=Client using our system getting access issues, ticket_status=closed, client=Sysdoc, priority=46, created=2024-12-04 16:19:30, last_txn_id=2256226>, <Ticket(id=3909, rt_number=53066, queue=Incidents, subject=vmsvr1/2.trident.lan cluster issue, ticket_status=closed, client=Trident Honda, priority=44, created=2024-12-04 15:45:25, last_txn_id=2253487>, <Ticket(id=3878, rt_number=53042, queue=Incidents, subject=efiling-stage.co.uk HTTPS on ef-v5-stage.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=43, created=2024-12-02 11:22:20, last_txn_id=2251443>, <Ticket(id=3866, rt_number=53032, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-02 00:00:02, last_txn_id=2283216>, <Ticket(id=3889, rt_number=53052, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-03 00:00:03, last_txn_id=2283222>, <Ticket(id=3818, rt_number=53016, queue=Incidents, subject=DOWN: cfsj01-idrac.cfs, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2024-11-28 16:52:15, last_txn_id=2283226>, <Ticket(id=3898, rt_number=53059, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-04 00:00:03, last_txn_id=2283231>, <Ticket(id=3912, rt_number=53069, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-05 00:00:04, last_txn_id=2283250>, <Ticket(id=3930, rt_number=53084, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=closed, client=Internal, priority=61, created=2024-12-06 00:00:02, last_txn_id=2291174>]

Client updates report (Incidents)

02 Dec - 06 Dec

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-04-12 13:35:36.704456	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704508	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704520	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704529	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704537	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704545	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704553	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704560	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704566	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704573	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704579	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704585	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704592	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704598	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704604	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704611	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704617	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704623	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704629	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704634	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704641	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704648	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704654	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704661	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704667	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704673	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704679	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704685	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704691	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704697	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704704	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704711	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704720	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704739	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704746	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704752	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704760	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704766	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704771	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704777	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704783	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704789	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704795	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704802	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704807	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704813	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704818	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704824	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704830	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704836	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704842	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704848	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704856	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704862	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704869	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704876	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704882	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704888	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704894	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704900	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704906	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704912	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704918	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704924	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704930	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704935	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704943	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704949	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704955	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704961	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704981	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704988	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.704994	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705000	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705006	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705012	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705018	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705025	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705031	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705037	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705043	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705051	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705057	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705063	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705069	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705075	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705081	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705087	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705093	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705099	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705105	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705111	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705117	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705124	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705130	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705136	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705149	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705156	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705163	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705169	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705175	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705180	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705186	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705192	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705198	xxx	./services/model.py:838
DEBUG	2026-04-12 13:35:36.705204	xxx	./services/model.py:838
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