Tickets waiting for client updates

RT	Last reply	Days to reply	Owner	Client	Subject
59075	Never	-14	Nobody	Internal	Weekly checks
54155	Never	-378	Nobody	Internal	RE: Fwd: Migration of 3CX Server
58591	29 Jun, 15:23	-55	eod	Internal	Port Quickline monitoring config to Puppet
58618	29 Jun, 15:35	-55	eod	Internal	Port Rotastat Icinga2 config to Puppet
58646	Never	-54	Nobody	Internal	Weekly checks
58652	Never	-50	Nobody	Internal	Monthly certificate expiry check
58653	Never	-50	Nobody	Internal	Quarterly Ouse Failover Test
58654	Never	-49	Nobody	Internal	Purge old client password records
58592	24 Jul, 09:03	-19	eod	OGT	Upgrade sybil.internal.ogtip.com to Debian 13 Trixie
58717	17 Aug, 12:58	-20	eod	Gravytrain	Configure Lets Encrypt for quotesearcher.co.uk
58825	11 Sep, 13:47	-2	crb	Internal	Nucleome AWS support
58890	17 Aug, 15:51	-20	eod	Internal	Configure Lets Encrypt for quotesearcher.co.uk (consultancy)
59015	10 Sep, 18:05	-2	crb	Internal	Nucleome AWS support (Consultancy)
59034	18 Aug, 10:31	-19	eod	Tangram	Tangram Gitlab upgrade (19.2.2)
59052	17 Aug, 16:30	-20	eod	Internal	Create a script for switching to new Puppet branches
59056	17 Aug, 11:15	-20	acm	Internal	Elaines Email - Pipedrive
59067	Never	-19	Nobody	Internal	Test restore PyTrack
59068	18 Aug, 12:28	-19	eod	Internal	Patch and reboot Tiger Computing servers
59079	Never	-10	Nobody	Internal	Purge old client password records
59081	Never	-6	Nobody	Internal	Monthly certificate expiry check
59189	16 Sep, 15:01	1	acm	Troika	Add trolley.troika.lan to support
59218	16 Sep, 15:27	1	nww	NFW	nfwgs2.nfw.internal exim panic log
59135	16 Sep, 16:10	1	eod	DLS Plastics	DLS mail relay and firewall
59285	11 Sep, 10:18	-2	eod	Internal	Review AskBio's documentation
59317	16 Sep, 13:47	1	eod	Internal	Refactor hieradata for AskBio
59382	16 Sep, 08:47	1	nww	JISC	OpenAthens server patching
59390	Never	2	Nobody	Internal	Test restore web site (WordPress)

git hash: master (88a762c8)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.20.0	None	A database migration tool for SQLAlchemy.
annotated-types	0.8.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.15.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.11.2	None	Python bindings for mypy AST serialization
asttokens	3.0.2	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.6.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.7.22	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.5.1	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.5.0	None	Composable command line interface toolkit
colorlog	6.12.0	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.12	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.5	None	Lightweight in-process concurrent programming
gunicorn	26.2.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore2	2.13.0	None	A minimal low-level HTTP client.
httpx2	2.13.0	None	The next generation HTTP client.
idna	3.19	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.17.1	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.15.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.4.1	None	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.8.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.3.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.3	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	4.3.2	None	Cross-platform file locking, with Redis, PID-file and bounded-semaphore locks
prompt_toolkit	3.0.53	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.6	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.6	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.4	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.5	None	Data validation using Python type hints
pydantic_core	2.46.5	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.21.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.3	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.3.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.8.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.54	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.16.1	None	Traitlets Python configuration system
truststore	0.10.4	None	Verify certificates using native system trust stores
types-pytz	2026.3.1.20260727	None	Typing stubs for pytz
typing-inspection	0.4.4	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.3	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.5	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	78.362 msec
System CPU time	11.585 msec
Total CPU time	89.947 msec
Elapsed time	106.019 msec
Context switches	86 voluntary, 18 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING
REMOTE_ADDR	10.42.13.61
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.2.0

Variable	Value
g	<flask.g of 'app'>
meta	{'target': 3, 'warning_threshold': 0.75, 'title': 'Ticket awating client updtes'}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_dashboard_drilldown/Requests' [GET]>
tickets	[<Ticket(id=9467, rt_number=59075, queue=Requests, subject=Weekly checks, ticket_status=new, client=Internal, priority=0, created=2026-08-25 00:00:04, last_txn_id=0>, <Ticket(id=4885, rt_number=54155, queue=Requests, subject=RE: Fwd: Migration of 3CX Server, ticket_status=new, client=Internal, priority=0, created=2025-03-17 11:11:35, last_txn_id=2303583>, <Ticket(id=9038, rt_number=58591, queue=Requests, subject=Port Quickline monitoring config to Puppet, ticket_status=open, client=Internal, priority=41, created=2026-06-25 11:37:07, last_txn_id=0>, <Ticket(id=9066, rt_number=58618, queue=Requests, subject=Port Rotastat Icinga2 config to Puppet, ticket_status=new, client=Internal, priority=41, created=2026-06-29 15:24:01, last_txn_id=0>, <Ticket(id=9069, rt_number=58646, queue=Requests, subject=Weekly checks, ticket_status=new, client=Internal, priority=0, created=2026-06-30 00:00:03, last_txn_id=0>, <Ticket(id=9075, rt_number=58652, queue=Requests, subject=Monthly certificate expiry check, ticket_status=new, client=Internal, priority=60, created=2026-07-06 00:00:06, last_txn_id=0>, <Ticket(id=9076, rt_number=58653, queue=Requests, subject=Quarterly Ouse Failover Test, ticket_status=new, client=Internal, priority=0, created=2026-07-06 00:00:07, last_txn_id=0>, <Ticket(id=9077, rt_number=58654, queue=Requests, subject=Purge old client password records, ticket_status=new, client=Internal, priority=40, created=2026-07-07 00:00:05, last_txn_id=0>, <Ticket(id=9039, rt_number=58592, queue=Requests, subject=Upgrade sybil.internal.ogtip.com to Debian 13 Trixie, ticket_status=open, client=OGT, priority=46, created=2026-06-25 12:07:05, last_txn_id=0>, <Ticket(id=9215, rt_number=58717, queue=Requests, subject=Configure Lets Encrypt for quotesearcher.co.uk, ticket_status=open, client=Gravytrain, priority=45, created=2026-07-06 14:45:42, last_txn_id=0>, <Ticket(id=9239, rt_number=58825, queue=Requests, subject=Nucleome AWS support, ticket_status=open, client=Internal, priority=6, created=2026-07-21 17:09:56, last_txn_id=0>, <Ticket(id=9311, rt_number=58890, queue=Requests, subject=Configure Lets Encrypt for quotesearcher.co.uk (consultancy), ticket_status=open, client=Internal, priority=44, created=2026-07-28 10:41:46, last_txn_id=0>, <Ticket(id=9405, rt_number=59015, queue=Requests, subject=Nucleome AWS support (Consultancy), ticket_status=open, client=Internal, priority=5, created=2026-08-11 17:15:38, last_txn_id=0>, <Ticket(id=9424, rt_number=59034, queue=Requests, subject=Tangram Gitlab upgrade (19.2.2), ticket_status=open, client=Tangram, priority=41, created=2026-08-14 09:12:24, last_txn_id=0>, <Ticket(id=9442, rt_number=59052, queue=Requests, subject=Create a script for switching to new Puppet branches, ticket_status=new, client=Internal, priority=41, created=2026-08-17 09:07:56, last_txn_id=0>, <Ticket(id=9446, rt_number=59056, queue=Requests, subject=Elaines Email - Pipedrive, ticket_status=new, client=Internal, priority=41, created=2026-08-17 11:14:26, last_txn_id=0>, <Ticket(id=9457, rt_number=59067, queue=Requests, subject=Test restore PyTrack, ticket_status=new, client=Internal, priority=41, created=2026-08-18 11:48:36, last_txn_id=0>, <Ticket(id=9458, rt_number=59068, queue=Requests, subject=Patch and reboot Tiger Computing servers, ticket_status=open, client=Internal, priority=41, created=2026-08-18 12:19:30, last_txn_id=0>, <Ticket(id=9471, rt_number=59079, queue=Requests, subject=Purge old client password records, ticket_status=new, client=Internal, priority=40, created=2026-09-01 00:00:07, last_txn_id=0>, <Ticket(id=9473, rt_number=59081, queue=Requests, subject=Monthly certificate expiry check, ticket_status=new, client=Internal, priority=60, created=2026-09-07 00:00:06, last_txn_id=0>, <Ticket(id=9517, rt_number=59189, queue=Requests, subject=Add trolley.troika.lan to support, ticket_status=open, client=Troika, priority=3, created=2026-09-02 14:19:14, last_txn_id=0>, <Ticket(id=9525, rt_number=59218, queue=Requests, subject=nfwgs2.nfw.internal exim panic log, ticket_status=open, client=NFW, priority=42, created=2026-09-07 08:04:17, last_txn_id=0>, <Ticket(id=9559, rt_number=59135, queue=Requests, subject=DLS mail relay and firewall , ticket_status=open, client=DLS Plastics, priority=24, created=2026-08-26 11:27:15, last_txn_id=2556472>, <Ticket(id=9566, rt_number=59285, queue=Requests, subject=Review AskBio's documentation, ticket_status=open, client=Internal, priority=42, created=2026-09-08 16:50:04, last_txn_id=0>, <Ticket(id=9619, rt_number=59317, queue=Requests, subject=Refactor hieradata for AskBio, ticket_status=open, client=Internal, priority=42, created=2026-09-10 16:49:20, last_txn_id=0>, <Ticket(id=9709, rt_number=59382, queue=Requests, subject=OpenAthens server patching, ticket_status=open, client=JISC, priority=61, created=2026-09-16 08:40:18, last_txn_id=0>, <Ticket(id=9717, rt_number=59390, queue=Requests, subject=Test restore web site (WordPress), ticket_status=new, client=Internal, priority=0, created=2026-09-16 20:39:05, last_txn_id=0>]

Tickets waiting for client updates

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_dashboard_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions