Tickets waiting for client updates

RT	Last reply	Days to reply	Owner	Client	Subject
58620	29 Jun, 16:12	-57	eod	Rotastat	DOWN: gallus.rotastat.com
58596	29 Jun, 13:38	-57	acm	ATA Group	SAP Services Dropped
58647	Never	-56	Nobody	Internal	Check for Security Notices and System Updates
58569	26 Jun, 16:45	-58	Nobody	Internal	ogt/askbio sssd.conf mod issue - puppet changeloop
59066	18 Aug, 16:27	-21	eod	Globecast	Puppet not checking in on *.globecastne.com
59072	Never	-20	Nobody	Internal	Check for Security Notices and System Updates
59386	16 Sep, 16:46	-1	Nobody	Novadata	DOWN: arcturus.novadata.internal
59391	Never	0	Nobody	Internal	Check for Security Notices and System Updates

git hash: master (88a762c8)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.20.0	None	A database migration tool for SQLAlchemy.
annotated-types	0.8.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.15.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.11.2	None	Python bindings for mypy AST serialization
asttokens	3.0.2	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.6.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.7.22	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.5.1	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.5.0	None	Composable command line interface toolkit
colorlog	6.12.0	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.12	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.5	None	Lightweight in-process concurrent programming
gunicorn	26.2.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore2	2.13.0	None	A minimal low-level HTTP client.
httpx2	2.13.0	None	The next generation HTTP client.
idna	3.19	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.17.1	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.15.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.4.1	None	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.8.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.3.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.3	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	4.3.2	None	Cross-platform file locking, with Redis, PID-file and bounded-semaphore locks
prompt_toolkit	3.0.53	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.6	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.6	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.4	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.5	None	Data validation using Python type hints
pydantic_core	2.46.5	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.21.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.3	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.3.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.8.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.54	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.16.1	None	Traitlets Python configuration system
truststore	0.10.4	None	Verify certificates using native system trust stores
types-pytz	2026.3.1.20260727	None	Typing stubs for pytz
typing-inspection	0.4.4	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.3	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.5	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	21.139 msec
System CPU time	3.202 msec
Total CPU time	24.341 msec
Elapsed time	30.668 msec
Context switches	30 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.2.0

Variable	Value
g	<flask.g of 'app'>
meta	{'target': 1, 'warning_threshold': 0.5, 'title': 'Ticket awating client updtes'}
request	<Request 'http://dashboard.uat.tigr.uk/client_updates_dashboard_drilldown/Incidents' [GET]>
tickets	[<Ticket(id=9068, rt_number=58620, queue=Incidents, subject=DOWN: gallus.rotastat.com, ticket_status=open, client=Rotastat, priority=61, created=2026-06-29 15:52:09, last_txn_id=0>, <Ticket(id=9044, rt_number=58596, queue=Incidents, subject=SAP Services Dropped, ticket_status=open, client=ATA Group, priority=61, created=2026-06-26 11:27:44, last_txn_id=0>, <Ticket(id=9070, rt_number=58647, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=new, client=Internal, priority=60, created=2026-06-30 00:00:06, last_txn_id=0>, <Ticket(id=9016, rt_number=58569, queue=Incidents, subject=ogt/askbio sssd.conf mod issue - puppet changeloop, ticket_status=open, client=Internal, priority=52, created=2026-06-23 14:41:53, last_txn_id=0>, <Ticket(id=9456, rt_number=59066, queue=Incidents, subject=Puppet not checking in on *.globecastne.com, ticket_status=open, client=Globecast, priority=41, created=2026-08-18 10:50:00, last_txn_id=0>, <Ticket(id=9463, rt_number=59072, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=new, client=Internal, priority=60, created=2026-08-19 00:00:05, last_txn_id=0>, <Ticket(id=9713, rt_number=59386, queue=Incidents, subject=DOWN: arcturus.novadata.internal, ticket_status=open, client=Novadata, priority=71, created=2026-09-16 13:46:41, last_txn_id=0>, <Ticket(id=9718, rt_number=59391, queue=Incidents, subject=Check for Security Notices and System Updates, ticket_status=new, client=Internal, priority=60, created=2026-09-17 00:00:02, last_txn_id=0>]

Tickets waiting for client updates

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

client_updates_dashboard_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions